Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
Nothing to say, smooth and intuitive navigation. Great plus for the help with measuring head circumference and advice.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/02/2021
Expensive for what it is. Part of the very thin double-sided adhesive film that overflows on the side of the fabric that will be in contact with the forehead: when you remove the protective film, at each end of the piece to be glued, a sticky rectangle will necessarily be against the forehead. It should have been that there was no sticky return at the ends. I am rather disappointed.
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Response from Chapellerie Traclet
Hello,
the head reducers have a sticky part that extends on the other side so that it is held during delivery.
When sending from us, a part is unstuck to facilitate the removal of the protective film. It is then easy to do the same on the other sides.
We have an explanatory video for the installation of the reducer at the bottom of the page, here is the link:
https://www.chapellerie-traclet.com/fr/entretien-du-chapeau/777-reducteur-de-tete.html
Remaining at your disposal for any questions.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2021
Well packaged and delivered quickly...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2021
deadlines respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2021
very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/02/2021
Let's say when we call ourselves CHAPEAUX FRANCE I did not expect to have the 4 caps made in CHINA... TOO BAD I CANNOT SEND YOU PHOTOS BECAUSE I RECTIFIED THE WOOL ONE
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2021
Delivery time not respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2021
The site is well done. Great delivery. Lots of new items. Nothing to say.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2021
no comment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2021
Delivery on time, despite contradictory messages. Good quality, not deep enough to hold well on the head.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2021
This was my first visit and I was delighted, I found what I had been looking for for three years. A big thank you for the clarity of your site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2021
perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2021
The hat is beautiful with just a downside regarding the fleece lining which is only around the ears and not on the entire hat which seems to me is not specified in your description
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2021
very good but I would like to receive a message earlier if an item is no longer in stock and especially when it can be delivered!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2021
Random delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2021
very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/02/2021
Not easy when you click on an item to return to the previous page.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2021
Very wide choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2021
warm and very pleasant site. You can easily find what you are looking for
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2021
Navigation and product shipping are correct. The tracking service was also well detailed.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/02/2021
I did not receive the right color (black instead of brown).
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Response from Chapellerie Traclet
Hello
please excuse us for this error, please send us a photo of the received chapka by email at [email protected] and we will proceed with its exchange.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2021
good except for the delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2021
Good product.... the site photos do not allow for a good enough identification of the product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/02/2021
Satisfaction is not complete because the delivered cap is not the color mentioned on the site. When you buy an anthracite gray color, you expect the reflection of the selected shade... however, the model received is BLACK, completely black for the outer part (visible) and only 'Scottish' gray for the underside of the visor!!
You will easily understand our dissatisfaction!!! However, my husband decided to keep the cap because the size suited him.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2021
Too little communication on the order and delivery tracking. Fortunately, the quality of the product is present and meets my expectations. We'll see with time...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2021
All good, everything is okay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2021
Change of habits and return to good form, thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2021
8 out of 10
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2021
Delivered on time. Service was great.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2021
It would be good to put a photo of the hats worn by a model to better understand.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2021
Good article and received quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2021
For a first order, everything was perfect, item not disappointing, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2021
Easy navigation and quick response to my questions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2021
Very good product
A downside on the communication of the order tracking.
Thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2021
Product delivered not conforming to the order (color error). Very quick response to my request for exchange. I was promised a shipment of the correct color with a return slip.
Waiting, hoping for a quick return.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2021
Too long the hat manufacturing.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2021
Just the right size.
Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2021
Perfect. Too bad for the one size fits all
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/02/2021
I am disappointed with the received item because it has a weird shape that is really not nice, it has 2 bumps on the sides... if I want to exchange, I have to pay fees to return it. I had already paid shipping fees, it starts to be a lot. No commercial gesture from customer service. So be careful, be sure of yourself!
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Response from Chapellerie Traclet
Hello
we are sorry if the product does not suit you. This model has been sold for many years with a rating of 4.4 out of 5 which is still a good rating for a product at 13 euros.
As with any exchange, we share the shipping costs, you take care of the return to us and we take care of the reshipment.
On a product at 13 euros, we cover the reshipment which amounts to 4.95 euros but we cannot cover all shipping costs.
Thank you for your understanding.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2021
GOOD
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