Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
very nice cap, I am completely satisfied.
Problem with the order, impossible to choose a pickup point, so had to choose colissimo, which costs two euros more
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/02/2021
marking issue
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Response from Chapellerie Traclet
Hello
yes the person made a mistake who does the marking made a mistake, a new one is being sent back.
Please excuse us for this error.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/02/2021
I would like to exchange the product.
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Response from Chapellerie Traclet
Hello,
it is of course possible to exchange the product; please return it to us with the order reference and let us know the new size you would like in exchange.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
Fast and efficient work
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/02/2021
Good site but it might be preferable to remove the hats in TU. I thought they were adjustable but no, the received hat is too big.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2021
VERY PRACTICAL SITE - ultra fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2021
Fast and compliant delivery. Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2021
Quality beanie but fine wool. I am disappointed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2021
Size problem, my first order I ordered size 58, it's too big, this time I ordered size 57, it's too small, so return with exchange at each delivery with costs at my expense. However, Traclet is very responsive to returns and exchanges, there are no issues with exchanges.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2021
Good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/02/2021
for the delivery great but the cap leaves much to be desired
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Response from Chapellerie Traclet
Hello
What is the problem with the cap?
We have several qualities of caps in this model ranging from 29 euros to 70 euros.
It is possible to change it if it does not suit you.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2021
fast delivery as well as the refund
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2021
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2021
No particular criticism
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2021
Incorrect size information. Cap too small.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2021
very correct site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2021
very good quality product, price identical to the price practiced by the manufacturer, namely Laulhère
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2021
Produces very good qualities, very satisfied despite a slightly long delivery time due to restocking. Thank you...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2021
Hat exactly as seen, as desired
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2021
The 4 * recognize the quality of the products, but the delivery time is too long and the characteristics of the products are not clearly displayed on your site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2021
No comment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2021
Fast delivery, well-packaged product, nice quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2021
Well, good navigation, fast delivery, warm hat, satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2021
I found the right model but you have to look closely at the shapes, it's not always obvious without trying.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2021
Very happy with the site. Fast delivery and super product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2021
Wide choice, acceptable prices and very efficient service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2021
Many varied models to make our choice.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2021
It should be clearer about delivery times when ordering.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2021
Very good product, thank you very much.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2021
Nothing negative to report on the site which is easy to navigate.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2021
Good, no problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2021
Fast order and shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2021
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2021
No navigation issues on the site. Delivery made as indicated. The appearance of the product was not at all in line with the model presented. Too wide. Product returned to the hat shop Traclet. Today, waiting for a refund.
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Response from Chapellerie Traclet
Hello, what shape did you want? Indeed, the Irish shape is like any Irish cap, it is quite wide; the photos on the site clearly show its ample shape on the sides. If you want a less wide shape, there are either the Brooklyn shapes or the Belfast shapes. Best regards, Traclet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2021
Good presentation of the items.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2021
Delivery timing, packaging: excellent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2021
Fast and compliant, well done
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2020
-email not received before delivery.
-delay in delivery.
-order at 190 euros and not a single gift in my package (hat care). disappointed and I would even say very disappointed.
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Response from Chapellerie Traclet
Hello
As indicated during our exchanges, one of the Tilley hats had a delay because it is made in Canada and with the Covid pandemic, the hat has been delayed a lot.
We have taken your comment into account for a care product.
We can offer to send you a hat brush.
Thank you for your feedback.
Best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/01/2021
Order received a week later, without order tracking, even though I had paid for express delivery (max 48h).
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Response from Chapellerie Traclet
Hello
Please excuse us, the order was placed Friday afternoon and it was sent out on Monday by TNT.
An email was indeed sent on Monday at 6 PM.
Following your calls this week we have made complaints.
To date we have not received any feedback from TNT.
We will keep you informed on Monday.
Best regards
Traclet
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