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Rating: 4 out of 5
A successful first experience! Quick processing of the order, well-prepared package, a compliant product = A satisfied customer. See you soon hat shop!
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Perfect service and products.
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A
Rating: 3 out of 5
The hat does not resemble the photo very much. The color and the fur are different.
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A
Rating: 4 out of 5
Very happy and fast
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A
Rating: 4 out of 5
Satisfied with the service and the look of my purchase but I haven't tried my cap outside yet.
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A
Rating: 4 out of 5
The site is well made.
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A
Rating: 4 out of 5
Good but a bit disappointed with the product.
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A
Rating: 4 out of 5
Preparation time a bit long but that's normal given the quality of the product // very satisfied with the result
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A
Rating: 4 out of 5
Only complaint about this transaction: the shipping cost is too high
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A
Rating: 2 out of 5
First order on this site and really disappointed. Cap ordered supposedly available within 48h. Cap received different from the one ordered, without any explanation and strangely the one actually ordered is no longer available for 3 to 4 weeks!!! So I think it was a default shipment. Otherwise, delivery of the wrong product was done within the deadlines.
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A
Rating: 4 out of 5
Clear navigation and a lot of choices
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A
Rating: 3 out of 5
Sent the wrong model, even if it is quality. Too bad.
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A
Rating: 3 out of 5
Delivery in 3 weeks and a few days, followed up by phone twice. No feedback from the store on the delay. Had to settle for a 'product being restocked'.
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A
Rating: 4 out of 5
Foreign manufacturing so we'll see over time...
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A
Rating: 4 out of 5
Very good, varied
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A
Rating: 4 out of 5
Honestly a very good hat for the price.
I didn't give 5 stars because you can see some sewing threads from the inner band and on the edges of the hat, nothing dramatic though.
Another small negative point is that you can notice some imperfections regarding the smoothing of the felt. 2 lumps of wool spotted for now, but I must be the only one to see them.
In the end, if we consider the item in relation to the price, this hat is of impeccable quality.
Translated reviews
I didn't give 5 stars because you can see some sewing threads from the inner band and on the edges of the hat, nothing dramatic though.
Another small negative point is that you can notice some imperfections regarding the smoothing of the felt. 2 lumps of wool spotted for now, but I must be the only one to see them.
In the end, if we consider the item in relation to the price, this hat is of impeccable quality.
A
Rating: 4 out of 5
Great
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Delivery as per the order, truly satisfied with the quality of the product. I recommend.
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A
Rating: 4 out of 5
thank you
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A
Rating: 4 out of 5
Perfect except for the delivery
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A
Rating: 3 out of 5
Reactive and good service!
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A
Rating: 3 out of 5
See my comment.
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A
Rating: 3 out of 5
I would have liked to send to a different recipient than the billing address. This is impossible on your site.
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A
Rating: 4 out of 5
I hope the hat will keep warm because for the price it is not very thick
A bit disappointed
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A bit disappointed
A
Rating: 4 out of 5
Delivery time top-notch, the product corresponds exactly to the photos.
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A
Rating: 4 out of 5
-
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A
Rating: 3 out of 5
Not notified of the delivery; the package had been waiting at the post office for a week...
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A
Rating: 4 out of 5
Beautiful quality, the brown is rather black, however the chapka is large when the ears are raised and is really fitted when they are lowered. The seams may tend to press a bit too much at the ears, we'll see with use over time, maybe to shape it.
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A
Rating: 4 out of 5
A lot of choices on the site, very easy to access and navigate. Item perfectly
conforms to what I had seen. Delivery in accordance with the expected deadlines.
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conforms to what I had seen. Delivery in accordance with the expected deadlines.
A
Rating: 2 out of 5
Disappointed. Bad information on the site:
1/ engraving at 250 characters but an email asks me to limit to 20 characters!? : so I would have chosen a competitor.
2/I receive an email informing me of the shipment of my package while I receive an email afterwards asking for a modification: so my order was not processed!
I hope to be an isolated case.
Normal delivery and good protection.
Translated reviews
1/ engraving at 250 characters but an email asks me to limit to 20 characters!? : so I would have chosen a competitor.
2/I receive an email informing me of the shipment of my package while I receive an email afterwards asking for a modification: so my order was not processed!
I hope to be an isolated case.
Normal delivery and good protection.
Response from Chapellerie Traclet
Hello
Yes when receiving your order, we sent you an email because there was an error.
The length of the text was over two lines in full length and it is not possible to make it that long.
We have modified the information on the length of the text.
It is not that we want to limit the text but mainly that afterwards the text is unreadable and therefore the customer is not satisfied.
Thank you for your understanding.
Best regards
Traclet
Yes when receiving your order, we sent you an email because there was an error.
The length of the text was over two lines in full length and it is not possible to make it that long.
We have modified the information on the length of the text.
It is not that we want to limit the text but mainly that afterwards the text is unreadable and therefore the customer is not satisfied.
Thank you for your understanding.
Best regards
Traclet
A
Rating: 4 out of 5
Nothing to report.
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A
Rating: 2 out of 5
5 hours to finally manage to place an order at 2 AM ... NOT NORMAL!!!
Payment difficulties on your site!!!
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Payment difficulties on your site!!!
Response from Chapellerie Traclet
Hello,
We are sorry for this ordering issue, if you have a problem in this case please contact us by email or at 04 77 71 40 58.
Best regards
Traclet
We are sorry for this ordering issue, if you have a problem in this case please contact us by email or at 04 77 71 40 58.
Best regards
Traclet
A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Correct packaging and product conforms to what I thought. Good customer follow-up
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A
Rating: 4 out of 5
Delivered quickly and very good product
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A
Rating: 4 out of 5
Nothing to report. Fast delivery to the relay point....
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A
Rating: 4 out of 5
The rain scarves are not very enveloping to protect the entire hairstyle from the rain. However, the hats are perfect.
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A
Rating: 3 out of 5
The site is well done but you should include the dimensions of the hats.
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A
Rating: 4 out of 5
Great choice of products that seem to be of quality. Fast delivery. Correct prices.
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