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Rating: 4 out of 5
Good
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Very good for the delay and the merchandise; quite good for the packaging.
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A
Rating: 2 out of 5
I find the cap not compliant, way too big
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Response from Chapellerie Traclet
Hello, in this case, it is of course possible to change it for a less wide model.
This type of cap is indeed the Irish cap of the peaky type. Then, depending on the face, it can also change on oneself.
Remaining at your disposal.
Best regards
Traclet
This type of cap is indeed the Irish cap of the peaky type. Then, depending on the face, it can also change on oneself.
Remaining at your disposal.
Best regards
Traclet
A
Rating: 4 out of 5
Great site and product.
The search engine can be improved
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The search engine can be improved
A
Rating: 4 out of 5
very satisfied with the cap
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A
Rating: 4 out of 5
Fast delivery, and very nice hat!
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A
Rating: 3 out of 5
I received the hat more than three weeks after the order!
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A
Rating: 4 out of 5
Good overall.
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A
Rating: 4 out of 5
Ordered a Stetson Main Tweed cap for a Christmas gift. Impeccable service. Well-packaged parcel, received on the indicated dates with regular tracking.
A size issue when taking the recommended one below... Too bad, as I had to return (at my expense) the parcel for an exchange to the correct size. Fortunately, the email exchanges are responsive and clear, and the new shipment could be made very quickly and directly to the address of the person who was to receive the gift. This is not the first time I have ordered and I am generally very satisfied.
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A size issue when taking the recommended one below... Too bad, as I had to return (at my expense) the parcel for an exchange to the correct size. Fortunately, the email exchanges are responsive and clear, and the new shipment could be made very quickly and directly to the address of the person who was to receive the gift. This is not the first time I have ordered and I am generally very satisfied.
A
Rating: 3 out of 5
Impossible to reach customer service by phone. Unable to pay with Paypal. Lack of information on the inner linings. 3 points to resolve. Fast delivery and good product.
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A
Rating: 4 out of 5
GOOD FOLLOW-UP; speed
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A
Rating: 3 out of 5
Fast delivery but the package was very damaged and open; fortunately, the item was fine, but for the price paid, it is still disappointing.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Very well organized. Easy. user-friendly
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
The little chocolates are nice
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A
Rating: 3 out of 5
No prepaid return label for the product's reshipment.
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A
Rating: 4 out of 5
Clear site and easy search
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A
Rating: 4 out of 5
turban that fits easily, beautiful quality of fabric
I am satisfied with my purchase
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I am satisfied with my purchase
A
Rating: 3 out of 5
Site okay, delivery okay, but one of the two models is a bit tight even though I provided the same size of 58.
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A
Rating: 4 out of 5
Very intuitive
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A
Rating: 4 out of 5
I waited a long time for the hat to be available for sale.
When it became available, I did not receive a message informing me even though I had filled out the form to be notified.
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When it became available, I did not receive a message informing me even though I had filled out the form to be notified.
A
Rating: 3 out of 5
One size but really too small.
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A
Rating: 2 out of 5
I placed an order on December 2. As soon as I finished, I received a first questionnaire from you. Then, after almost 3 weeks of silence, I sent an email asking what was happening since I had received nothing. In response, I was told that the package had been sent while I had no information from the postal service. A week later, still having nothing, a new email with a delivery deadline. A package arrived on Monday, January 4, with only 2 items. I asked for explanations for these items and I am still waiting for a response.
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Response from Chapellerie Traclet
hello
you received an email from avis verify because we already made a first shipment as we indicated in our emails.
A second shipment was made of the items we still had in stock. We should send you the missing items by next week.
Sorry, we were able to respond yesterday to your email of the day.
Thank you for your understanding, please excuse us for these inconveniences beyond our control due to the non-receipt of the first shipment.
Best regards
Traclet
you received an email from avis verify because we already made a first shipment as we indicated in our emails.
A second shipment was made of the items we still had in stock. We should send you the missing items by next week.
Sorry, we were able to respond yesterday to your email of the day.
Thank you for your understanding, please excuse us for these inconveniences beyond our control due to the non-receipt of the first shipment.
Best regards
Traclet
A
Rating: 4 out of 5
Simple to use site
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A
Rating: 4 out of 5
Fast delivery.
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A
Rating: 4 out of 5
everything is OK
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A
Rating: 4 out of 5
Very satisfied
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A
Rating: 3 out of 5
The reading on the availability of item sizes is not clear.
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A
Rating: 4 out of 5
Good, nothing to report
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A
Rating: 3 out of 5
Well received but the box was damaged.
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A
Rating: 3 out of 5
The hat is very nice. Too bad that a chrono post delivery within 24 hours costs 9 euros, and the package takes 3 days...
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A
Rating: 2 out of 5
excellent choice but the photos are not representative of the item for example for the 3 beanies that I will unfortunately send you
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Response from Chapellerie Traclet
hello
what is the problem with the beanies?
Best regards
what is the problem with the beanies?
Best regards
A
Rating: 4 out of 5
Navigation is simple and delivery is fast
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A
Rating: 4 out of 5
Intuitive website, fast delivery. Difficulties accessing the personal space from a smartphone
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A
Rating: 4 out of 5
Pleasant site, I didn't think I would receive my parcel so quickly.
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A
Rating: 4 out of 5
Fast delivery, too bad the model doesn't please me, I have to make an exchange, difficult to buy on the site without seeing in real life
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A
Rating: 4 out of 5
a good service, normal. the product, we will see in the long run
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Pretty good!
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