Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2020
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
Before, we could immediately see the unavailable items without entering the product sheet, now we can't, it's a pity, a waste of time for us. Otherwise, the site is very pleasant and intuitive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2020
A quick order processing, the product matches the photos and description on the site. I take away one star for the packaging... It would have been preferable to use a taller box which would have avoided the cap arriving a bit deformed...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2020
The color of the fur of my hat does not match the photo
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2020
I am disappointed because I paid for a gift package. In the box, the packaging is all deformed and the gift package is poorly done... I have to make another one. 3 euros for that is limited.
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Response from Chapellerie Traclet
Thank you for sending us a photo of the packaging at [email protected]
Thus we can proceed with the refund of the 3 euros.
Happy end of year celebrations.
Best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/12/2020
Poorly packaged
The box is too small for the delivered hat.
A hard box would be more appreciated. Quite disappointed given the price of the hat
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Response from Chapellerie Traclet
hello
thank you for sending us a photo of the box and the hat because normally our boxes are adapted to the dimensions of the hat.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2020
Ordered on 07/12/20, package shipped on 15/12/20, received on 19/12/20, product conforms to the description.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Everything is fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2020
Disappointed by the quality of the cap: . on the top, there was a sewing defect, an irregularity in the pattern and threads were sticking out! . still on the top a false diagonal crease!
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Response from Chapellerie Traclet
Hello, thank you for sending us a photo to [email protected] to see with Stetson the issue encountered with this model. Happy end of year celebrations. Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
Product conforms to expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2020
Ease of navigation. Sometimes there are missing photos to get an idea of the hat (worn by a person).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2020
Delivery was 'almost' express, TNT did not deliver to the indicated address, they left the package in one of their agencies 50km from the delivery location!! After my call, delivery was okay the next day as planned. Otherwise, the order is compliant, beautiful products, well packaged, I will probably place other orders!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
All okay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
No particular issues
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
Clear site and full of very useful information
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
Meets my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2020
Easy navigation and customer service easily reachable
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/10/2020
Hello order placed on October 25 delivered on December 17 after several emails and phone calls but the beanie is compliant with the ordered product happy
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Response from Chapellerie Traclet
hello
please excuse us for this delay which was however well noted as about 2 weeks for delivery.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2020
A bit of difficulty finding my way around the brands, hats, and others
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
It's a pity that there is no packaging.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
Simple and quick to use.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/12/2020
Received without a label, without the order or delivery slip
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Response from Chapellerie Traclet
Hello
the miki beanie only has a manufacturing label on the product. It includes both its composition, its reference but no paper label.
For the order slip, as indicated on the site, they are sent by email and are also on your personal space.
Remaining at your disposal
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
Product faithful to the description.
Fast shipping and delivery.
Very large selection.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
I really liked the clarity of the site, that we can choose between products made in France or China. The tracking of the package was very good and the two night caps fit perfectly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2020
small downside for the choice of size, which was not the right one when I ordered, having ordered a size 61, it is the 56 that was delivered; but it may be an error on my part
thank you to your after-sales service who resolved the problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2020
top!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2020
Too bad returns are not free
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
perfect beautiful quality and inexpensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
Very easy navigation on the site, ultra-fast delivery, very nice product, but I would have thought that at this price, the cap would be lined.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
Package received quickly, solid packaging, the cap corresponds exactly to what I wanted
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2020
Difficulties paying on the site. I both have no account and an account!! When I want to create one I already have an account and when I want to log in I don't have an account?!! I ended up placing my order by phone
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
Fast delivery and compliant product!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2020
The site is well designed, a lot of choices and nothing to say about the very fast and tracked delivery. But I am disappointed with the ordered product: given the brand (presented as a reference in the field) I expected at least a correct label inside the beret and/or a somewhat 'classy' packaging. The basic white label is barely readable and the beret was simply slipped into a bubble envelope, with no protection at all... I hope at least that the size will fit, as it is a gift for Christmas...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2020
I had all the information about the shipment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
I recommend without hesitation, the item is top and of good quality as I wanted.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2020
Disappointed because when I ordered I had the choice between size 57 or 59 and upon receipt it turned out to be M or L so size error
Misinformed and extra cost for exchange!!!
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Response from Chapellerie Traclet
Hello
the size of hats at the international level is 56/57 or M and L 58/59 cm.
You chose during the order a size 59 or L.
This does not change anything about the error during the order.
Since you want a size 57 or M which is equivalent.
Thank you for your feedback.
Best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/12/2020
I have not yet received delivery
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Response from Chapellerie Traclet
hello
yes it is normal since as indicated during the order, the cap will leave at the end of the week from us.
Best regards
Traclet
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