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Rating: 4 out of 5
Package arrived opened (but item impeccable). Attempted theft or slightly weak adhesive?
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Very good item, identical to the one I had in my regiment in 1967
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N
Rating: 2 out of 5
The cap is not very fine and the fabric is not of good quality
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion.
We have been making this work cap for several industrial companies for over 50 years.
What are the fabric issues encountered as this met the demand of our industrial companies.
If you want another quality of fabric, we do have other models in thicker or thinner fabric.
Remaining at your disposal to better understand your expectations for this work cap.
Best regards.
The chapellerie-traclet team
Thank you for taking the time to share your opinion.
We have been making this work cap for several industrial companies for over 50 years.
What are the fabric issues encountered as this met the demand of our industrial companies.
If you want another quality of fabric, we do have other models in thicker or thinner fabric.
Remaining at your disposal to better understand your expectations for this work cap.
Best regards.
The chapellerie-traclet team
A
Rating: 2 out of 5
Not good
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your opinion. We are sorry to learn that your experience did not meet your expectations. Your feedback is valuable and will help us improve our services. Please feel free to contact us directly to tell us the issue encountered with your order.
Best regards.
The chapellerie-traclet team
We thank you for taking the time to share your opinion. We are sorry to learn that your experience did not meet your expectations. Your feedback is valuable and will help us improve our services. Please feel free to contact us directly to tell us the issue encountered with your order.
Best regards.
The chapellerie-traclet team
N
Rating: 3 out of 5
Good navigation on the site.
I followed the advice to choose the size of my head circumference, but upon receipt, the product turned out to be too big... I requested a refund, I am disappointed.
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I followed the advice to choose the size of my head circumference, but upon receipt, the product turned out to be too big... I requested a refund, I am disappointed.
P
Rating: 2 out of 5
Meh received with pilling a bit disappointed grrr
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that your hat arrived with imperfections. Your satisfaction is essential to us and we thank you for your feedback.
At what level do you have pilling?
You can send us a photo at [email protected]
Best regards.
The chapellerie-traclet team
We are sorry to learn that your hat arrived with imperfections. Your satisfaction is essential to us and we thank you for your feedback.
At what level do you have pilling?
You can send us a photo at [email protected]
Best regards.
The chapellerie-traclet team
D
Rating: 4 out of 5
Degrees of satisfaction
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E
Rating: 3 out of 5
My beret arrived damaged.
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P
Rating: 2 out of 5
False description on the site: the supposedly one-size cap thanks to an elastic has no elastic and is way too big. It's like a shoemaker offering size 45 shoes saying one size because you can fit a size 41 foot in it
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your opinion. We are sorry to learn that the size of the cap does not meet your expectations. Your feedback is valuable and helps us improve our products.
As indicated on the product sheet, the cap with its large elastic band fits sizes 56 to 59 cm
Out of 14 reviews, none indicate issues in this regard
https://www.chapellerie-traclet.com/fr/casquette-irlandaise/5064-casquette-marseillaise-marcel-pagnol.html#/taille-taille_unique
Remaining at your disposal
Best regards.
The chapellerie-traclet team
We thank you for taking the time to share your opinion. We are sorry to learn that the size of the cap does not meet your expectations. Your feedback is valuable and helps us improve our products.
As indicated on the product sheet, the cap with its large elastic band fits sizes 56 to 59 cm
Out of 14 reviews, none indicate issues in this regard
https://www.chapellerie-traclet.com/fr/casquette-irlandaise/5064-casquette-marseillaise-marcel-pagnol.html#/taille-taille_unique
Remaining at your disposal
Best regards.
The chapellerie-traclet team
J
Rating: 4 out of 5
Product conforms to my expectations
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C
Rating: 4 out of 5
A wide choice in all areas. The designation of the items is exhaustive. The site is quite user-friendly. I needed to call customer service and each time, I was well informed. However, I am not satisfied with the delivery time because apparently when I placed the order online, the items were available but one cap was no longer in stock and I had to wait 10 days for it to be restocked by the supplier to receive it. I deduce that the merchant site does not communicate with the stock!
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D
Rating: 4 out of 5
Good, good.
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J
Rating: 4 out of 5
See my comment.
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P
Rating: 3 out of 5
-
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion. We appreciate every feedback, whether positive or mixed, as it helps us improve our services and products. Please feel free to share your suggestions or questions, we are here to listen.
Best regards.
The chapellerie-traclet team
Thank you for taking the time to share your opinion. We appreciate every feedback, whether positive or mixed, as it helps us improve our services and products. Please feel free to share your suggestions or questions, we are here to listen.
Best regards.
The chapellerie-traclet team
P
Rating: 4 out of 5
Quality item and delivery as per the information received.
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C
Rating: 3 out of 5
Delivered quickly. I chose a 'French' site but the hat is made in China. A bit disappointed.
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P
Rating: 3 out of 5
Good quality beret, as described. But longer delay than expected.
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F
Rating: 3 out of 5
Very busy!
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T
Rating: 4 out of 5
All good
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F
Rating: 4 out of 5
the site could wait for the product to be sent before debiting the payment.
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J
Rating: 4 out of 5
Impeccable service and quality. The delivery time takes away one star…
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L
Rating: 3 out of 5
Hello, I think, perhaps wrongly, that the stitching connecting the cap to the visor looks a bit DIY and is not hidden, for example, by a ribbon.
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J
Rating: 4 out of 5
Well received my package and nothing to say about the delivery. Two small downsides I wanted the same model but with the oil finish. We had exchanged on the subject by email but I may have chosen the wrong reference when I ordered, but we do not have feedback during the order on the purchased product. Furthermore, during our exchanges, I asked if you had a promo code and I was not answered on the subject. I notice that there was one, a bit of a shame. For my part, I had decided to prioritize a French seller instead of other sites like village hats or hats shop…
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J
Rating: 4 out of 5
I am satisfied with the product, however the delivery went badly having chosen Chronopost the most expensive delivery, to be delivered at home. They failed my delivery because they did not have my phone number and left the package in a pickup box without offering a second attempt. For the most expensive delivery service they really do the minimum service I do not recommend. I suggest that the site requires entering the phone number in the form to avoid this inconvenience for others or simply to avoid their deplorable services. But the hat is perfect
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L
Rating: 4 out of 5
There are many references on the Traclet hat shop website. When looking for something specific, you have a choice. However, I think it would lack a level of content filtering, or an additional level of content precision. For example, finding a treatment for leather was quite convoluted: it is faster to go through a leather product and look for related products, rather than finding the product directly through search. However, it should be noted the exemplary availability of the customer service/online advisor, who responds even on the days the shop is closed. The products offered by the human meet the needs expressed, and it is really appreciated.
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S
Rating: 4 out of 5
-
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L
Rating: 4 out of 5
Wide choice
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N
Rating: 4 out of 5
Clear site
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G
Rating: 4 out of 5
lack of clarity regarding the 2 addresses (postal and email), good customer service.
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B
Rating: 4 out of 5
A cap that finally fits me well.
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J
Rating: 4 out of 5
Overall satisfied; but. Before payment, delivery is offered at 3.90E, then at checkout several other amounts are proposed. I will never know what these 3.90E correspond to... which have disappeared.
The return lacks fluidity.
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The return lacks fluidity.
M
Rating: 4 out of 5
The product is of very good quality, just be careful that the advertised size is much smaller than the actual size by about 1.5 cm, so for a head circumference of 56.5cm take a 58!!!
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C
Rating: 4 out of 5
Hello
I ordered the IRENA hat super quality but way too bulky unfortunately no photos worn with the hat, I returned it!!!
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I ordered the IRENA hat super quality but way too bulky unfortunately no photos worn with the hat, I returned it!!!
B
Rating: 4 out of 5
On the site: there is a lack of information about the caps: more photos of the actual colors, the seams, as well as the inside, information about the brand, the country of manufacture, the width of the visors in relation to the size...
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G
Rating: 4 out of 5
easy navigation
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R
Rating: 4 out of 5
The hat arrived within the expected time. It is perfect and I hope the person who will wear it will like it.
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C
Rating: 2 out of 5
hat that does not suit me but it's a subjective opinion, the hat has a nice line, I would have liked more flexibility at the head
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Response from Chapellerie Traclet
Hello,
Thank you for sharing your opinion. We understand that comfort and flexibility are important criteria when choosing a hat. Your feedback is valuable and we hope you find a model that suits you perfectly.
Otherwise, we have this model with a large band for thicker and more adjustable around the head; in a slightly thicker felt.
https://www.chapellerie-traclet.com/fr/chapeaux-automne-hiver/21143-chapeau-fedora-a-bord-large-the-author-noir-jaxon-james.html?SubmitCurrency=1&id_currency=1
Best regards.
Traclet Sébastien
Thank you for sharing your opinion. We understand that comfort and flexibility are important criteria when choosing a hat. Your feedback is valuable and we hope you find a model that suits you perfectly.
Otherwise, we have this model with a large band for thicker and more adjustable around the head; in a slightly thicker felt.
https://www.chapellerie-traclet.com/fr/chapeaux-automne-hiver/21143-chapeau-fedora-a-bord-large-the-author-noir-jaxon-james.html?SubmitCurrency=1&id_currency=1
Best regards.
Traclet Sébastien
P
Rating: 4 out of 5
functional site; communication to simplify (an email without response)
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M
Rating: 4 out of 5
Delivery made on time. Kindness of the telephone reception.
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A
Rating: 4 out of 5
after a first order that did not correspond to what I had ordered, a new delivery was made. I regret, however, having been forced to pay 5 euros for the return knowing that I followed the advice indicated on the site (take 1 cm less) and that the color did not match.
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