Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/07/2020
easy to use site, lots of choices, slight delay in delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2020
Fast and efficient order, Beware of the gift message that is not respected. Too bad they lost the 5th star.
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Response from Chapellerie Traclet
Hello
Thank you for your message, please excuse us for forgetting the text.
The gift wrap was not forgotten?
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/07/2020
The delivery time was very long. Customer service can do better, provided they do something. Two emails remained unanswered.
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Response from Chapellerie Traclet
Hello, thank you for taking the time to respond. For the emails, you should check your spam because as you can see below, the emails were indeed replied to. Hat Traclet - Sébastien TRACLET Sent on 05/08/2020 08:07:09 Subject Customer service Discussion ID 38287 Message ID 82943 Message Hello, We are following up on your message. The previous email dates back to 20/07/2020 and we did respond regarding the requested length. For this walking stick, we currently have a delay and we are waiting for it from our manufacturer. As soon as it is sent, another email will be sent to you. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet Alain Hulot Client ID 167553 view Sent on 05/08/2020 02:38:37 Browser Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36 Subject Customer service Discussion ID 38287 Message ID 82940 Message Hello, On July 20, I placed and paid for an order for a walking stick; order 215842, transport voucher no. 7815804000121955. To this day, I am still waiting for a delivery and news from you. I would like to be informed this week, before the cancellation and refund of this transaction. I hope this email will not go unanswered like the previous one. Reply to this message Hat Traclet Hat Traclet - Sébastien TRACLET Sent on 22/07/2020 11:40:58 Subject Customer service Discussion ID 38287 Message ID 82513 Message Hello, We are following up on your message regarding order reference 215842. The dimension of this model is approximately 145 cm. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet Alain Hulot Client ID 167553 view Sent on 20/07/2020 19:17:27 Browser Mozilla/5.0 (iPhone; CPU iPhone OS 13_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/83.0.4103.88 Mobile/15E148 Subject Customer service Discussion ID 38287 Message ID 82462 Message Good evening, Today I ordered a walking stick, invoiced 215842. I wanted to know the length of the stick, as I would have liked it to be 145cm long. Is it possible to modify my order? Thank you for your response. Best regards, Reply to this message
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2020
Quick and efficient / good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2020
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/08/2020
No problem using the site, delivery, payment methods. However, the product description did not suggest the actual quality of the purchased hat, so disappointed.
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Response from Chapellerie Traclet
Hello, thank you for your message, can you tell us the issue(s) you encountered with your hat? Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2020
Fast delivery. Meets my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2020
I am disappointed the hats do not have the same circumference even though I chose the same size
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2020
Fast delivery, good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2020
Great choice!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2020
More choices in sizes would be better
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2020
Very precise and responsive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2020
I found what I was looking for without any problem
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/08/2020
Website a bit messy, hard to find the type of hat. A bit of a shame.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2020
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/08/2020
Quick response
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/07/2020
Simple navigation, fast shipping. But big problem, impossible to reach customer service (phone or email) for a good return to proceed with an exchange for a larger size.
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Response from Chapellerie Traclet
Hello, we can be reached at 04 77 71 40 58 from 9 am to 12 pm and from 2 pm to 5 pm. Otherwise, by email directly on the site https://www.chapellerie-traclet.com/fr/contactez-nous Finally, for the cap, this model is one size fits all. We can exchange it for another model. Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2020
The service was fast and precise, however I ordered a royal blue beret and the color is too dark for a royal blue. It was for a gift and I am disappointed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/07/2020
16/20
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/07/2020
Friendly seller, who committed to delivery the next day before 12 PM....(ordered at 4 PM). All good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2020
Quality products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/07/2020
Item too large, waiting for a new delivery following an exchange.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/07/2020
The product meets my expectations
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2020
I first received a different product than the one I ordered. The error was acknowledged and the correct product was sent.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2020
Not bad
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2020
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/07/2020
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2020
Practical
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/07/2020
This time, I say average. We have known much better. Previous orders, delivery in 48 hours flat. But here, more than a week. No need to blame it on Covid, the credit card was charged as quickly as usual but the order departure dragged on. Hoping it will be better next time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2020
Nothing to say more, color good quality according to price, or if you want a nice high-quality hat, you have to pay the price and a bit expensive in my opinion
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2020
Delivery later than announced (5 weeks instead of the 2-3 weeks planned). The hat is beautiful and well made but quite fragile (straw hat).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2020
Carefully packaged for the hat.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/07/2020
This was not what I ordered and the delivery was chaotic
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Response from Chapellerie Traclet
Hello
the order was placed on Saturday, July 4, and it was sent on Monday, July 6, then for Austria currently with COVID, the delays may be a bit longer.
For the hat, what model did you receive?
Thank you for sending us a photo at [email protected]
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/07/2020
A lot of choices even though I did not find the model I wanted.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/05/2020
2 months to be delivered. Covid period okay, but that does not prevent keeping the customer informed, with true information of course. :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2020
A little more choice wouldn't hurt
Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2020
top, quality packaging in a beautiful box but a bit long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2020
1st order: nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2020
The only remark is that I had a hat like this one and it had a bit more structure!!!!
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