Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Very good site, unfortunately I made a mistake in size and when I returned it to exchange for the larger size, it was no longer available, so I waited nearly a month before asking for a refund but even that was complicated, I ended up with a credit note and the bob in question is still not available ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2020
service ok
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2020
fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2020
Fast shipping - item conforms
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2019
They took a month to supply.
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Response from Chapellerie Traclet
hello
it's normal since you changed size and we had to order them.
We cannot send a product immediately when it is not in stock.
We are sorry if you decided to change the size of the products and we did not have them in stock.
It's not nice because we had to order them for you.
It would have been simpler to choose the right sizes and then we would have ordered them for you.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2019
Order placed on the 17th, arrived on the 24th in the morning while the delivery was supposed to be 48 to 72 hours. Delivery on Christmas Eve was quite a scare and the drop-off location was not the one I requested?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2019
Laborious site.
The control of data (phone number etc.) is complex
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2019
Lack of product information, - unlined not indicated.
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Response from Chapellerie Traclet
hello
thank you for sending us a photo of the inside of the cap to verify (email [email protected]).
Indeed, the product sheet indicates the information
About the Bagnola Brown Leather Flat Cap - Traclet
Composition: 100% leather
Lining: 50% viscose and 50% wool
Brim: approximately 6 cm
Made in Italy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2019
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2019
I had a lot of difficulties making the payment: tried with PayPal then with Visa, impossible to pay. Your site then refused to connect me for 24 hours. I had to order from Cdiscount (without any problem). 2 days later I was able to order a second cap on your site. Other than that, your products are impeccable.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2019
Difficult to give a gift with a different address and name of the recipient than those of the buyer.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2019
No worries except that the delay was a bit long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2019
a first delivery location followed much later by another location very far from my house.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/12/2019
Easy navigation on the site, a lot of choices, reasonable delivery time,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2019
The hat itself is very beautiful. The color matches the photo presented on your site. However, regarding the ribbon, there are quite a few small threads sticking out.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2019
Correct delivery, even impeccable nothing to complain about... I recommend Traclet, very good quality...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/12/2019
site ok, delivery ok, but disappointment because discovered that the product is made in China!
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Response from Chapellerie Traclet
hello
the information about the production location is well noted on the product sheet (information noted: country of manufacture China) This does not mean that it is of poor quality but we also offer it because some customers want this model:
https://www.chapellerie-traclet.com/fr/bonnet/7355-bonnet-de-nuit-noir.html#/couleur-noir/taille-taille_unique
Moreover, we sell night caps made in France, in Roanne in the Loire at the price of 19 euros.
https://www.chapellerie-traclet.com/fr/bonnet/2056-bonnet-de-nuit-noir.html
It is of course possible to change it if it does not suit you.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2019
not clear! needs improvement!
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Response from Chapellerie Traclet
hello, can you tell us what is not clear and what needs to be improved. Thank you for your feedback. Best wishes 2020 Regards Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2019
I was looking for a nightcap made in France and of good quality. The Traclet hat shop perfectly met my expectations. Very satisfied with my purchase.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2019
I would have liked to have different views of the visor. Better see the dimensions, the closure at the back
That's the reason I didn't give 5 stars
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2019
Delivery and packaging very correct.
However, disappointed by the comfort of the cap whose defect in the assembly of the leather band inside hurts the forehead. The quality control seemed to lack rigor to me.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2019
nothing to say
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2019
Non-respect of the promised deadline
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Response from Chapellerie Traclet
Hello, When ordering, the size 56 cm had a delivery time of 2-3 weeks. The order was placed on 11/12/2019 09:55:13 It was sent on 23/12/2019 13:47:53 Regards Traclet Best Wishes 2020
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2019
Still as fast for processing orders.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2019
Hello,
A more careful packaging for shipments would be better. The cardboard is fine, but the white paper that surrounds the hat or cap is a bit 'light'...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
No difficulty navigating and finding the items I was looking for in particular. Moreover, the ordered items are as I hoped.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2019
It's not too difficult to navigate.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2019
The site is well made
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2019
Good, hat conforms to my order, one delay on delivery but the contact with customer service went well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2019
Product super beautiful quality.
A delay related to a special request
The downside is related to the lack of response to my email and my message on the answering machine...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
Regarding the order and delivery, nothing to complain about: everything is correct.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2019
Delivery needs to be reviewed closely, very disappointing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2019
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2019
Reliable delay, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2019
Very fast shipping despite the holidays.
Product conforms to the photo on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
The site allows for good visibility of the items.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2019
fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2019
The filter functionality could be improved. For example, when selecting a size, only display products in stock in that size and not all possible ones.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2019
Notable small defect on the felt, absence of the cork bands usually provided with Stetson items, size (Chinese) very approximate - larger than American references: the M corresponds largely to an L -, hat delivered without the original brand box, in packaging too tight for the width of the brims, additionally poorly secured packaging (loose paper bands scattered around the hat). Usually, one expects more care to be taken with an order, especially when it is made at a high price. Too bad...
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Response from Chapellerie Traclet
Hello
For the felt defect issue, please send us a photo to [email protected] to see if we can change it or if it comes from transport.
Regarding the size, the information that the Stetson brand even made in China runs large is noted on the product sheet at the same level as the size choice.
Furthermore, the information about the production location is noted as with every Stetson hat, here the place of manufacture is noted in China
Regarding the transport box, it is not provided with this type of hat and on the other hand no hat box is offered for this model because the classic Stetson boxes are too small.
Finally, for the size reducers, we can send them to you because like the boxes, they are not provided with all Stetson hats but we can of course send you some from our stock.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2019
Interesting, as the first site that offers hats with sizes beyond 63.
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