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Rating: 4 out of 5
meets my expectations
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
VERY GOOD SITE
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A
Rating: 4 out of 5
Waiting for size exchange
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A
Rating: 2 out of 5
Delivery received after 3 weeks when during the order this was not indicated and never an email to warn!
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Response from Chapellerie Traclet
hello
The information about the delivery time of 2-3 weeks was indicated three times.
First during the size selection, this information is repeated at the same level as the add to cart button.
Second time, during the order summary, this information is noted once again.
And finally, this restocking information is sent by email (see below the order tracking).
Furthermore, the information is repeated on the order when you log into your account.
Best regards
Traclet
Shipped Hanae TRACLET 12/17/2019 4:41:24 PM
In delivery Hanae TRACLET 12/17/2019 10:40:44 AM
Payment accepted 11/22/2019 7:30:01 PM
Awaiting restocking 11/22/2019 7:29:59 PM
The information about the delivery time of 2-3 weeks was indicated three times.
First during the size selection, this information is repeated at the same level as the add to cart button.
Second time, during the order summary, this information is noted once again.
And finally, this restocking information is sent by email (see below the order tracking).
Furthermore, the information is repeated on the order when you log into your account.
Best regards
Traclet
Shipped Hanae TRACLET 12/17/2019 4:41:24 PM
In delivery Hanae TRACLET 12/17/2019 10:40:44 AM
Payment accepted 11/22/2019 7:30:01 PM
Awaiting restocking 11/22/2019 7:29:59 PM
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Rating: 4 out of 5
Well-made site. Nothing to report
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Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
It is only after placing the order that we learn that the item is out of stock. This leads to a delay of several weeks before being delivered. I felt trapped, as I thought I was buying an item immediately available. Not a correct procedure, in my opinion.
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A
Rating: 4 out of 5
Good reception, fast and in a sturdy box.
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A
Rating: 4 out of 5
The items seem to be of good quality
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A
Rating: 2 out of 5
The products are very good but the customer service is a disaster! Difficult to get advice before the purchase, you feel like you are waking up the person on the other end of the line. And then, the same, complicated to get information for a return. It took more than 7 calls to customer service to get a follow-up and a refund for my purchase. Really very unfortunate. The products may be impeccable, it cools to try the experience again.
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Response from Chapellerie Traclet
hello
Thank you for your comment. For your information, your order was placed on November 5 at 8 PM and it was shipped on November 6. Then, you called several times and as I indicated to you, we are waiting for a response from Flechet.
Unfortunately, the information could not be given quickly because Flechet is in the process of being bought out at the end of this year and if you cannot reach me on my side, I have little information from Flechet. That is why I proposed another model that I sent you by email.
You are judging my character which is not very nice.
Finally, readers will be able to judge your comments.
Best regards
Merry Christmas and Happy New Year
Traclet
Thank you for your comment. For your information, your order was placed on November 5 at 8 PM and it was shipped on November 6. Then, you called several times and as I indicated to you, we are waiting for a response from Flechet.
Unfortunately, the information could not be given quickly because Flechet is in the process of being bought out at the end of this year and if you cannot reach me on my side, I have little information from Flechet. That is why I proposed another model that I sent you by email.
You are judging my character which is not very nice.
Finally, readers will be able to judge your comments.
Best regards
Merry Christmas and Happy New Year
Traclet
A
Rating: 4 out of 5
Not bad at all! Varied choice and affordable prices
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A
Rating: 4 out of 5
The site is quite well made. You can easily make your choice.
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A
Rating: 3 out of 5
Ordered a beret Elosegui in 63 received a 62!!!!!!! Disappointed, don't understand, while the previous order was successful !!!!!
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake; we will remake it as we have just checked and we have no more in stock. We should have them after the end of year holidays of the workshop.
Best regards
Traclet
Please excuse us if we made a mistake; we will remake it as we have just checked and we have no more in stock. We should have them after the end of year holidays of the workshop.
Best regards
Traclet
A
Rating: 4 out of 5
sizes 57 58 should exist!
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Rating: 4 out of 5
Very good contact with the person on the phone
Product is as I expected
Perfect delivery
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Product is as I expected
Perfect delivery
A
Rating: 3 out of 5
Fast delivery.
Damaged product
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Damaged product
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Rating: 4 out of 5
ok no worries
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Rating: 3 out of 5
Problem creating an account
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Rating: 3 out of 5
Incorrect information from your customer service about the size. The 59cm is much larger than the L at Stetson. Paid return
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Rating: 3 out of 5
Excessive restocking delay 6 weeks between the order and the reception at my home.
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A
Rating: 4 out of 5
Easy navigation on the site, fast delivery,
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Rating: 4 out of 5
Beautiful product in accordance with my order.
Delivery within a short time and without issues.
I recommend this product.
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Delivery within a short time and without issues.
I recommend this product.
A
Rating: 4 out of 5
Site with a very large selection.
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A
Rating: 4 out of 5
good
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A
Rating: 3 out of 5
The advice by phone before the purchase is not satisfactory, not enough research.
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Response from Chapellerie Traclet
Hello
Thank you for letting us know what you would have liked as research in order to improve and see if it is feasible.
Best regards
Traclet
Thank you for letting us know what you would have liked as research in order to improve and see if it is feasible.
Best regards
Traclet
A
Rating: 3 out of 5
I am satisfied with the order but the sizes I chose are too large, too bad, and yet my wife measured my head circumference precisely, it is not 61 that I should have taken, moreover although I ordered 2 caps in 61 one of them the Traclet is larger than the other!
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A
Rating: 4 out of 5
Perfect... but it's a shame that shipping costs are not included in the selling price (139e still) delivery time a bit longer than indicated....
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Rating: 3 out of 5
The navigation is perfect. The delivery took one day longer (Colissimo route error).
Only the product does not match the order. I returned it.
I will not rate you for now.
Only
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Only the product does not match the order. I returned it.
I will not rate you for now.
Only
A
Rating: 4 out of 5
I needed a hat due to an illness where I lost my hair. This is the first time I have used Sté Traclet and I am not disappointed. I gave 4 stars because I do not know Sté Traclet. Next time it will be a 5*
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A
Rating: 4 out of 5
Delivery in accordance with the order, although it was done late.
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Rating: 4 out of 5
photos not always precise on the products
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Rating: 4 out of 5
Very easy to order regular messages delivery problem due to the strike and the relay point otherwise we were well informed with the tracking number
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Rating: 4 out of 5
2 products ordered. The hood scarf is perfect however the cap is a bit tight even though it is size 55 to 59.
However despite the payment issues good site and very well received by customer service.
I recommend because a lot of choice.
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However despite the payment issues good site and very well received by customer service.
I recommend because a lot of choice.
A
Rating: 4 out of 5
4 stars for the slowness of delivery.
5 for the received item, this chapka is superb and fits correctly.
I am delighted.
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5 for the received item, this chapka is superb and fits correctly.
I am delighted.
A
Rating: 2 out of 5
Very difficult like every year to have Massoud pakols in size 61/62 with the right model and color.
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Response from Chapellerie Traclet
Hello, we do not understand the comment because you ordered a sailor cap in size 61 cm. For the pakol, we can make them in size 61 cm. Best regards, Traclet.
A
Rating: 4 out of 5
Customer service, good. Fast delivery.
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Rating: 3 out of 5
Perfect in logistics.
Just a downside. Be careful when you advise to take a size down for the Stetson brand. My size is 60 I ordered 60, 61 and it is perfect.
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Just a downside. Be careful when you advise to take a size down for the Stetson brand. My size is 60 I ordered 60, 61 and it is perfect.
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Rating: 4 out of 5
Easy to use, visibility of items and prices.
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Rating: 3 out of 5
There is a lack of a more detailed description of the products on the site.
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Rating: 4 out of 5
Easy purchase, fast delivery, product as described, thank you
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