Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 3 and 4 stars

Reset filters

Acheteur Vérifié

Published on 15/11/2019 à 17h19 following a purchase from 28/10/2019

Good! Well packaged, in line with what I expected

Translated reviews

Acheteur Vérifié

Published on 14/11/2019 à 19h53 following a purchase from 05/11/2019

Improve sorting criteria and model selection. Very abundant offer is great but a bit messy. It takes patience but you are sure to find.
Some made in France items.
Very fast delivery

Translated reviews

Acheteur Vérifié

Published on 14/11/2019 à 17h50 following a purchase from 05/11/2019

Satisfied with everything

Translated reviews

Acheteur Vérifié

Published on 14/11/2019 à 17h43 following a purchase from 05/11/2019

A nice site but quite expensive.

Translated reviews

Acheteur Vérifié

Published on 14/11/2019 à 14h51 following a purchase from 05/11/2019

Good site

Translated reviews

Acheteur Vérifié

Published on 14/11/2019 à 14h20 following a purchase from 07/11/2019

Satisfied with the order

Translated reviews

Acheteur Vérifié

Published on 14/11/2019 à 13h57 following a purchase from 06/11/2019

fast delivery - product as described

Translated reviews

Acheteur Vérifié

Published on 14/11/2019 à 13h39 following a purchase from 05/11/2019

good responsiveness
site quite easy to use

Translated reviews

Acheteur Vérifié

Published on 14/11/2019 à 12h58 following a purchase from 04/11/2019

Order received in 48h with a little personalized message, that's great.

Translated reviews

Acheteur Vérifié

Published on 11/11/2019 à 16h13 following a purchase from 30/10/2019

navigation goes well

Translated reviews

Acheteur Vérifié

Published on 11/11/2019 à 16h06 following a purchase from 04/11/2019

The hats are very nice, unfortunately there is no size choice on the site.

Translated reviews

Response from Chapellerie Traclet Published on 22/11/2019

Hello, thank you for your comment, but on the product, it is available in size 55 to size 61 cm. Which model did you want or what size? Best regards, Traclet.

Acheteur Vérifié

Published on 11/11/2019 à 15h44 following a purchase from 31/10/2019

Good site, fast delivery, .

Translated reviews

Acheteur Vérifié

Published on 11/11/2019 à 13h21 following a purchase from 31/10/2019

All good. Thank you

Translated reviews

Acheteur Vérifié

Published on 11/11/2019 à 13h14 following a purchase from 03/11/2019

Good site

Translated reviews

Acheteur Vérifié

Published on 08/11/2019 à 08h39 following a purchase from 30/10/2019

the only problem I have is several refusals on payments.

Translated reviews

Acheteur Vérifié

Published on 07/11/2019 à 17h28 following a purchase from 30/10/2019

Regarding the interface of your site, nothing to complain about… The site is quite pleasant..

Translated reviews

Acheteur Vérifié

Published on 06/11/2019 à 22h44 following a purchase from 25/10/2019

Access to the site: very good, delivery time: good, on the chosen color: not satisfied.:

Translated reviews

Acheteur Vérifié

Published on 05/11/2019 à 16h25 following a purchase from 28/10/2019

Wide choice, quality, but a bit expensive

Translated reviews

Acheteur Vérifié

Published on 05/11/2019 à 08h51 following a purchase from 27/10/2019

No guest account, so must register. Simple navigation, easy ordering, fast delivery.

Translated reviews

Acheteur Vérifié

Published on 04/11/2019 à 18h26 following a purchase from 26/10/2019

Order as described - delivery time respected - reasonable price
The misleading photo could improve the quality of the product

Translated reviews

Acheteur Vérifié

Published on 04/11/2019 à 10h56 following a purchase from 10/07/2019

Navigation on the site should be improved. For customer service, very good responsiveness. Order delivered on time.

Translated reviews

Acheteur Vérifié

Published on 03/11/2019 à 19h36 following a purchase from 20/10/2019

nothing to say, everything went well. one remark: for Stetson, the site indicates that it sizes one size up, which I did not notice. I first ordered a size 56, which I returned because it was too small, to request an exchange for a size 57, which fits me perfectly and is my usual size.

Translated reviews

Acheteur Vérifié

Published on 01/11/2019 à 17h49 following a purchase from 19/10/2019

For delivery, no problem. The quality of the product, however, seems very strange. It looks like synthetic leather.

Translated reviews

Acheteur Vérifié

Published on 01/11/2019 à 16h59 following a purchase from 17/10/2019

Choice and quality, top!

Translated reviews

Acheteur Vérifié

Published on 31/10/2019 à 14h13 following a purchase from 22/10/2019

They advised me well on the size.

Translated reviews

Acheteur Vérifié

Published on 31/10/2019 à 13h22 following a purchase from 23/10/2019

The site indicates that the brand runs large. Since I wear 57, I ordered 56... Well, it is ultimately too tight and I don't have a big head. The delivery was a hassle, colissimo is getting worse and worse, there Traclet is not responsible. I am not returning the product, I will give it to someone... The next headgear will be purchased in a store where you can try before buying!

Translated reviews

Acheteur Vérifié

Published on 31/10/2019 à 08h24 following a purchase from 20/10/2019

A first navigation reading of the site, overall it's correct. For this first order on Traclet.

Translated reviews

Acheteur Vérifié

Published on 29/10/2019 à 20h15 following a purchase from 20/10/2019

Good, but I needed help.

Translated reviews

Acheteur Vérifié

Published on 29/10/2019 à 17h05 following a purchase from 22/10/2019

Very good navigation on the site.

Translated reviews

Acheteur Vérifié

Published on 29/10/2019 à 15h31 following a purchase from 17/10/2019

Nothing to report, good.

Translated reviews

Acheteur Vérifié

Published on 29/10/2019 à 15h12 following a purchase from 21/10/2019

Sometimes issues with availability.

Translated reviews

Acheteur Vérifié

Published on 28/10/2019 à 19h49 following a purchase from 18/10/2019

A French seller who apparently has a real street store and that is reassuring. Too bad there are no common sizes (M L) in this wide selection of hats.

Translated reviews

Acheteur Vérifié

Published on 28/10/2019 à 10h21 following a purchase from 16/10/2019

Very good.

Translated reviews

Acheteur Vérifié

Published on 26/10/2019 à 12h17 following a purchase from 18/10/2019

Good, no problem, I took the size with a tailor's measuring tape.

Translated reviews

Acheteur Vérifié

Published on 25/10/2019 à 17h25 following a purchase from 14/10/2019

No problems, everything is clear.

Translated reviews

Acheteur Vérifié

Published on 25/10/2019 à 06h01 following a purchase from 17/10/2019

Thank you.

Translated reviews

Acheteur Vérifié

Published on 24/10/2019 à 15h46 following a purchase from 17/10/2019

Practical.

Translated reviews

Acheteur Vérifié

Published on 24/10/2019 à 13h57 following a purchase from 16/10/2019

Product matches the description. Great item.

Translated reviews

Acheteur Vérifié

Published on 23/10/2019 à 15h36 following a purchase from 16/10/2019

Nothing to report. ok

Translated reviews

Acheteur Vérifié

Published on 22/10/2019 à 20h55 following a purchase from 13/10/2019

I think the information about the fabric used and how it is treated is insufficient or not highlighted. I probably wouldn't have bought it if I had known that the product was mostly polyester.

Translated reviews

Response from Chapellerie Traclet Published on 23/10/2019

Hello, we have taken your remark into account and we thank you for taking the time to respond to our request for feedback. However, the information about the fabric is well noted on the product sheet like all the products we sell. In two places, one in the long description and also in the information table about dimensions, the quality of the fabric. Please let us know where you would have liked to see it because we put this information on all our products in two places and until today, this remark has not been communicated to us, especially since this product was developed for a customer based on a fabric we proposed among many others. Finally, it should be noted that this product is a cap made from an old model of Norman cap. Best regards, Traclet.