Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
When an item is selected, there is no going back and you have to re-enter all your choices to make a comparison with a similar item and it quickly becomes annoying.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2019
Good site overall.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2019
Site very clear and precise.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2019
A large choice for all tastes.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2019
Very good products at good prices and well protected. Only problem: Colissimo did not deliver to the correct address.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2019
Very good, fast delivery, the size matches.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2019
A bit long delay.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2019
The site's search engine does not allow for sufficient sorting given the number of available references and thus the number of results; customer service is responsive; shipments are fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2019
Clear site, large choice of hats, very fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2019
Nothing to say about the website or the delivery. Except for the accuracy regarding sizes because for a diameter indicated as identical, it is smaller than my old beret.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2019
Fast delivery, product conforms to the order, packaging a bit bulky but item well protected.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/09/2019
I am very shocked by the collection of payment, not only before the product is sent but before its 'manufacturing', that is to say a collection on September 17 for a reception on 07/10.
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Response from Chapellerie Traclet
Hello, we have taken your remark regarding the payment of your order into account. Regarding the fact that the payment was made at the time of the order even though the hat is on order; this is due to the fact that when an order is placed by card, the bank withdraws the money on the day of the order. Otherwise, the payment has no guarantee if it is made later. In the case where you want to order an item with a delay, you can send us a check and it will be withdrawn upon sending the order. Thus, you will not have the concern of having the payment on the day of your order. Remaining at your disposal. Best regards, Traclet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2019
Cool.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/09/2019
Correct navigation, serious customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2019
The products are diversified, but searches are not very easy. The shipping time is not very clear. Quality product and package received quickly!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2019
I don't know yet.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/09/2019
Sorry to say this, but the caps have nothing to do with the photos on your site. I feel like I have very wide plates on my head. It's a real shame.
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Response from Chapellerie Traclet
Hello, this impression of a plate is normal because the caps are about 28 cm. It is even more noticeable on the summer cap because it is worn and this one is wide and exceeds the face of the person wearing it. If this shape does not suit you, we have many others. Notably, the Brooklyn shape which is more tapered and less wide, the duckbill cap, as well as the traditional flat cap. We invite you to look for a shape that is more suited to your tastes. Best regards, Traclet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2019
Very good, but it's a shame the restocking took so long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2019
No problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2019
The site is quite clear and the different selection steps are rather convincing.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2019
Well, no worries and correct indication of the date when the item is in stock.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2019
I do not wish to make any particular comment.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2019
Good telephone reception.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2019
Good even though the hat pouch is missing.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2019
I AM WAITING TO GIVE MY OPINION
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2019
I find it light.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2019
The site is quite easy to navigate. Being able to compare items is a good point.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2019
A site that offers a wide choice of hats of all sizes. It lacks a size search engine to be a perfect site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/08/2019
Not very responsive. Too slow for exchanges. Free exchange, but return at your expense. And 3 weeks after the return still nothing in sight. On the phone, I am told that it is in progress. Moreover, when ordering, the item went from available to 'in restocking'. In short, if you know what you want, and you are really sure of the size, go ahead, otherwise move on.
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Response from Chapellerie Traclet
Hello, we are following up on your message regarding your exchange of the Tilley hat. You ordered a size 56 cm which was sent to you on time and which we received at the beginning of September (September 6). Regarding the exchange for size 58 cm, we had to order it and since Tilley Europe did not have it, it is coming from Canada which takes a bit of time. However, we should receive it this week. An email with the tracking information will be sent to you as soon as it is shipped. Hoping to have answered your inquiry. Best regards, Traclet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2019
Simple and easy to use site. Item out of stock, I created an alert that worked well as soon as it was restocked. Very fast delivery, well-made and well-packaged parcel.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/08/2019
I am not satisfied because on one hand I had to contact them to receive my order and on the other hand I was not satisfied with my product which I found neglected. When I sent a message with photos, I was told that they found the received product to be compliant and expected. I simply notice that I have quality requirements that the Traclet company does not have. It's a real shame.
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Response from Chapellerie Traclet
Hello, we have taken your remark about the quality of the product into account. However, one cannot expect a hat worth 18 euros to have the same quality as a hat worth 29 euros or 69 euros. Otherwise, there would be no price difference or only the brand or a fashion effect would justify a price difference. Indeed, we offer hats starting from 10 euros but this one is not of equivalent quality to a hat at 100 euros and to us, that seems normal. Thank you for clarifying your message so we can move forward, especially since our message on Facebook has gone unanswered. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2019
Site rich in content and information, but facet search sometimes imprecise and return management on the previous page could be improved. Thank you for your beautiful products and your impeccable service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2019
Efficient order tracking information.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/08/2019
Problem with the filters on the site, no way to select 'men' then 'straw' without having a plethora of straw hats for women in the selection results.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/08/2019
This is my first order, I don't think I will renew the adventure given the quality of the items.
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Response from Chapellerie Traclet
Hello, we have taken your remark into account. What is the problem encountered with the beret, it is a beret designed and manufactured in France. As shown in the photo, the white is not white like a white linen but as visualized on the site. Thank you for indicating the problems encountered. Best regards, Traclet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2019
Excellent experience - except for a small part, the online navigation (returns not always to the desired page, not obvious to get the compare tab). Otherwise, a very serious company, quality products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2019
great choice, reliable site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2019
I regret that we do not know the delivery times at the time of ordering and that we do not receive responses to messages.
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Response from Chapellerie Traclet
Hello Thank you for your message. Delivery times are indicated both on the product sheet when choosing the size and on the order summary. Finally, an email is sent when a product requires a delay. Otherwise, when sending the email on August 19, an email was sent to inform you that it would be shipped within the week. Best regards Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2019
As with my first order, I was very satisfied with the product received and the packaging it contained. The only small downside was the delivery: receiving at a relay point is much more efficient than colissimo. For my first order, the delivery time was barely one day while colissimo took several days!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/08/2019
Quality price acceptable.
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