Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié

Published on 23/08/2019 à 13h15 following a purchase from 16/08/2019

Speed, well-made item, particularly happy with the service and the product!!!

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Acheteur Vérifié

Published on 23/08/2019 à 12h09 following a purchase from 14/08/2019

very good site, I recommend

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Acheteur Vérifié

Published on 21/08/2019 à 16h07 following a purchase from 12/08/2019

blabla

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Acheteur Vérifié

Published on 21/08/2019 à 15h06 following a purchase from 29/07/2019

Accessible and simple site to use. Good presentation of products.

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Acheteur Vérifié

Published on 21/08/2019 à 13h05 following a purchase from 06/08/2019

Navigation and payment on the site are functional and fast. However, it is indicated on the webpage of this item that this brand (Stetson) sizes one size above the size announced by the manufacturer. Regarding this model and myself, this is clearly inaccurate: it fits just right.

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Acheteur Vérifié

Published on 19/08/2019 à 16h59 following a purchase from 09/08/2019

Product corresponding to the order

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Acheteur Vérifié

Published on 19/08/2019 à 15h08 following a purchase from 12/08/2019

I did not receive the correct size for the kangol cap that I ordered.

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Response from Chapellerie Traclet Published on 19/08/2019

Hello, please excuse us if we made a mistake. What size did you receive? You ordered a size L which is 58/59 cm. Best regards, Traclet.

Acheteur Vérifié

Published on 16/08/2019 à 22h36 following a purchase from 08/08/2019

-What a pity not to create hats for men with extra wide brims (12 cm or more) like for women. -What a pity that women's hats with extra wide brims are not in color because white with a terracotta trim, gray or beige does not attract a young audience.

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Acheteur Vérifié

Published on 16/08/2019 à 14h10 following a purchase from 09/08/2019

I have problems with the size. Size L is too big for me and M is too small while my normal size is L because I have two other Stetson Brooklyn leather caps in size L that fit me perfectly.

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Acheteur Vérifié

Published on 16/08/2019 à 13h33 following a purchase from 05/08/2019

clear site

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Acheteur Vérifié

Published on 13/08/2019 à 20h16 following a purchase from 15/07/2019

I know the product but the one I received, of similar size, is slightly larger ouch!!!!!!

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Acheteur Vérifié

Published on 13/08/2019 à 15h21 following a purchase from 06/08/2019

Okok

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Acheteur Vérifié

Published on 13/08/2019 à 13h24 following a purchase from 05/08/2019

Product conforms to my request.
Package arrived on time.
I recommend TRACLET for all quality hats.

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Acheteur Vérifié

Published on 12/08/2019 à 19h45 following a purchase from 03/08/2019

good

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Acheteur Vérifié

Published on 12/08/2019 à 14h52 following a purchase from 03/08/2019

Very well supplied

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Acheteur Vérifié

Published on 09/08/2019 à 17h59 following a purchase from 01/08/2019

Product conforms to the order.

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Acheteur Vérifié

Published on 07/08/2019 à 15h09 following a purchase from 31/05/2019

Deplorable telephone reception.

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Response from Chapellerie Traclet Published on 07/08/2019

Hello, please excuse us if we have not been able to respond adequately to your expectations. For this model of hat in size 63 cm, the delay was longer than expected by our workshop. We apologize for this. Here is a discount code of 20 euros valid for your next order. Code: W2UAQNIH. We hope that the hat will satisfy you. Best regards, Traclet.

Acheteur Vérifié

Published on 07/08/2019 à 14h50 following a purchase from 30/07/2019

Fast and compliant delivery

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Acheteur Vérifié

Published on 06/08/2019 à 23h58 following a purchase from 29/07/2019

The package was redone twice and 2 items had stitching defects that were nonexistent.

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Response from Chapellerie Traclet Published on 07/08/2019

Hello, thank you for your comment; can you send photos of the defects so that we can report them to the workshop. Email: [email protected] Best regards, Traclet.

Acheteur Vérifié

Published on 06/08/2019 à 13h50 following a purchase from 26/07/2019

Very satisfied, suits me very well.

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Acheteur Vérifié

Published on 06/08/2019 à 13h17 following a purchase from 30/06/2019

I informed that I would not be there in August and yet the hat was sent. I have no news of this hat, moreover when ordering no one informed me that it would take about a month for it to be available. In a word, my experience has been bad in every way.

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Response from Chapellerie Traclet Published on 06/08/2019

Hello, yes as indicated by phone, we have taken into account that you were closed in August. We therefore agreed on a return at the end of August. We do not understand your message at all. Please contact us at 04 77 71 40 58, we just left you a message. Moreover, you must have received an email from the post office because the address lacks information while we have correctly placed all the noted information on the package. Best regards, Traclet.

Acheteur Vérifié

Published on 06/08/2019 à 12h49 following a purchase from 30/07/2019

Delivery time respected! Too bad the hat is not in a rigid box.

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Acheteur Vérifié

Published on 05/08/2019 à 23h32 following a purchase from 27/07/2019

Very good

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Acheteur Vérifié

Published on 03/08/2019 à 16h38 following a purchase from 19/07/2019

Good

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Acheteur Vérifié

Published on 02/08/2019 à 15h38 following a purchase from 26/07/2019

Hat arrived wrinkled.

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Acheteur Vérifié

Published on 01/08/2019 à 19h24 following a purchase from 24/07/2019

The compass does not work.

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Acheteur Vérifié

Published on 01/08/2019 à 15h29 following a purchase from 17/07/2019

Impeccable item. However, the package was a bit damaged

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Acheteur Vérifié

Published on 01/08/2019 à 11h19 following a purchase from 22/07/2019

EXCELLENT

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Acheteur Vérifié

Published on 31/07/2019 à 14h37 following a purchase from 23/07/2019

Pleasant and rich, the ergonomics could still be improved

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Acheteur Vérifié

Published on 30/07/2019 à 17h56 following a purchase from 02/07/2019

serious site

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Acheteur Vérifié

Published on 29/07/2019 à 23h25 following a purchase from 10/07/2019

The delay without real explanation.

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Acheteur Vérifié

Published on 26/07/2019 à 22h21 following a purchase from 07/07/2019

the product provided conforms to the order, in perfect condition, carefully packaged

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Acheteur Vérifié

Published on 26/07/2019 à 20h38 following a purchase from 29/05/2019

Practical

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Acheteur Vérifié

Published on 26/07/2019 à 19h48 following a purchase from 22/06/2019

Serious site. Good quality item and conforms to the description.

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Acheteur Vérifié

Published on 26/07/2019 à 17h59 following a purchase from 17/07/2019

Conforms to the order

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Acheteur Vérifié

Published on 26/07/2019 à 15h08 following a purchase from 06/07/2019

Good

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Acheteur Vérifié

Published on 26/07/2019 à 14h11 following a purchase from 18/07/2019

For all tastes and all prices.
Enormous choice

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Acheteur Vérifié

Published on 26/07/2019 à 14h03 following a purchase from 03/07/2019

Important choice, beautiful products, high prices. A not very pleasant telephone reception. Incorrect information about deliveries.

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Acheteur Vérifié

Published on 25/07/2019 à 16h52 following a purchase from 15/07/2019

Site offering many models. The one ordered (straw) is of good quality. Product well packaged, so it arrived intact, order and reception without any problems.

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Acheteur Vérifié

Published on 24/07/2019 à 17h59 following a purchase from 17/07/2019

Delivery of a hat that did not correspond to the order. With the heatwave, this is all the more regrettable. There was no return label in the package. To this day we are still waiting for the delivery of the ORDERED ITEM.

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Response from Chapellerie Traclet Published on 24/07/2019

Hello, the correct package has been sent to you by email following your call. Did you receive it? Under no circumstances is the return covered if we do not make a mistake. Moreover, we have sent you an email to ask for confirmation of your new delivery address. Please communicate it to us upon receipt of this email at [email protected]. Best regards, Traclet.