Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié

Published on 19/06/2019 à 10h00 following a purchase from 10/06/2019

Clear information on the site allowing to choose the right item

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Acheteur Vérifié

Published on 18/06/2019 à 20h02 following a purchase from 07/06/2019

Bug

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Acheteur Vérifié

Published on 18/06/2019 à 17h51 following a purchase from 08/06/2019

Delivery as expected.

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Acheteur Vérifié

Published on 18/06/2019 à 16h16 following a purchase from 07/06/2019

An accessible site and a variety of offers.

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Acheteur Vérifié

Published on 18/06/2019 à 15h57 following a purchase from 09/06/2019

good

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Acheteur Vérifié

Published on 18/06/2019 à 10h30 following a purchase from 14/05/2019

a bit complicated site

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Acheteur Vérifié

Published on 15/06/2019 à 09h46 following a purchase from 05/05/2019

The site is very good
A bit more complicated when you want to make a return which is my case

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Acheteur Vérifié

Published on 15/06/2019 à 09h37 following a purchase from 06/06/2019

Very good phone reception, fast delivery even though the product was announced as being restocked, I found that curious

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Acheteur Vérifié

Published on 14/06/2019 à 09h00 following a purchase from 05/06/2019

While the delivery time was very good, the quality of the product leaves much to be desired: this beanie seems to have already been posted, it has a crease inside and does not look new! Moreover, the brim does not sit flat on the head which is not very aesthetic.

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Response from Chapellerie Traclet Published on 14/06/2019

Hello
It will be difficult for the beanie to be worn as they have just arrived.
Regarding the creases, as shown in the photos, this model is not without creases or seams.
We have other models made in France like the Beton Ciré brand that are better finished.
Best regards
Traclet

Acheteur Vérifié

Published on 13/06/2019 à 19h12 following a purchase from 05/06/2019

Quite easy to compare quality and price.

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Acheteur Vérifié

Published on 12/06/2019 à 16h00 following a purchase from 05/06/2019

To see in real life but this is the first time I order

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Acheteur Vérifié

Published on 12/06/2019 à 12h56 following a purchase from 04/06/2019

good

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Acheteur Vérifié

Published on 11/06/2019 à 15h59 following a purchase from 29/05/2019

The site does not work well on my tablet, and I had to pay for my order by check

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Acheteur Vérifié

Published on 11/06/2019 à 14h10 following a purchase from 28/05/2019

Good but having two products with one on restock, we waited for the second to arrive to make the shipment.
It's not the fact that bothers me, quite the opposite, but I would have liked to know

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Acheteur Vérifié

Published on 11/06/2019 à 13h39 following a purchase from 03/06/2019

Easy to consult

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Acheteur Vérifié

Published on 08/06/2019 à 11h07 following a purchase from 23/05/2019

Easy to use and a wide choice of items

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Acheteur Vérifié

Published on 07/06/2019 à 17h55 following a purchase from 30/05/2019

Despite the size (56) being a bit large, very good product, good quality

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Acheteur Vérifié

Published on 07/06/2019 à 16h08 following a purchase from 30/05/2019

Order too long, paid 4.80 € to wait 5 days, that's long.

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Response from Chapellerie Traclet Published on 07/06/2019

Hello
The order being placed on Thursday, the post did not deliver on Saturday but only on Monday of the week.
For next-day delivery, you need to choose TNT or Chronopost.
Best regards

Acheteur Vérifié

Published on 07/06/2019 à 16h07 following a purchase from 28/05/2019

A first package containing 2 caps (amounting to 80€) indicated as sent but never received. After a week of waiting, I called customer service who sent a second package which was well received but with only one of the 2 caps without any explanation from the seller regarding the absence of the second cap. Following a second call to customer service, after discussion, a refund for the second cap was issued with average politeness, implying that some customers call and say they have not received their package when they actually have. I would not recommend this site again despite the quality products. Perhaps it would be wise to consider changing delivery providers as the first shipment was lost without information.

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Response from Chapellerie Traclet Published on 07/06/2019

Hello
I still find the email not very nice.
Indeed, we sent a new shipment so that you would receive at least one cap without waiting for a return from the post.
As I indicated, we sent you only one in the second shipment because we only had one that had already been sent to you.
As proposed during the order, we have several transport methods including Colissimo, TNT, Chronopost.
Unfortunately, none are perfect.
We tried to do our best and I find your message very unfortunate.
Best regards
Traclet

Acheteur Vérifié

Published on 07/06/2019 à 14h42 following a purchase from 30/05/2019

my stars are enough....

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Acheteur Vérifié

Published on 07/06/2019 à 12h51 following a purchase from 29/05/2019

Very detailed and well organized

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Acheteur Vérifié

Published on 04/06/2019 à 16h34 following a purchase from 03/03/2019

The quality is very good, but this hat does not stay on the head

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Acheteur Vérifié

Published on 04/06/2019 à 15h50 following a purchase from 28/05/2019

Good site, descriptions could be more precise.

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Acheteur Vérifié

Published on 03/06/2019 à 21h24 following a purchase from 25/05/2019

Very fast shipping, impeccable package and hat corresponding exactly to the measured-ordered size!
One small regret, the shipping costs announced as

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Acheteur Vérifié

Published on 03/06/2019 à 16h14 following a purchase from 25/05/2019

Coarse finishes and seams, plus the badge is glued and not sewn

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Acheteur Vérifié

Published on 03/06/2019 à 12h53 following a purchase from 25/05/2019

Good product, in accordance with the description and meets my needs.

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Acheteur Vérifié

Published on 03/06/2019 à 12h45 following a purchase from 26/05/2019

Hello,
Fast delivery and neat packaging but ...
I ordered size 61 because my husband wears size 6& for years (I checked his head measures exactly 61 cm) and I received a cap that is way too big (I measured it, it is 63). So we will return it but ... at our expense and with apprehension of not getting the right size back because we wonder if it's a size issue or just a label issue

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Acheteur Vérifié

Published on 31/05/2019 à 14h34 following a purchase from 23/05/2019

Very practical site to consult, and precise in its descriptions.

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Acheteur Vérifié

Published on 31/05/2019 à 13h42 following a purchase from 24/05/2019

I am very happy with the site, just if there could be a bit more stock and choice it would be perfect.

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Acheteur Vérifié

Published on 30/05/2019 à 08h35 following a purchase from 06/05/2019

The item does not match the description, it was supposed to be fully lined with 100% acrylic fleece which is not the case.
Unfortunately, having worn it because I did not see the problem right away, I can no longer return it.
Moreover, I informed the service that handles complaints who responded immediately the first time but then played ostrich for more than a week afterwards.
If I had not followed up again to get a response, I think that at this point I would still not have an answer.
This is the second time I order from you with 2 major problems each time.
Please do not send me notifications anymore as I will now order from another site.

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Response from Chapellerie Traclet Published on 31/05/2019

Hello,
Please excuse us for the error on the inner lining of this docker beanie.
At no time did you indicate that you had worn it and we refused a return.
We could have made a commercial gesture by exchanging it for another product or a credit.
Furthermore, if we did not respond more quickly to the second email, it is because we were waiting for a response from Stetson to communicate the information to you.
We are trying to find a solution but we are still waiting for Stetson after your second email.
Moreover, you indicated that you had already ordered while we find no trace of a previous order.
We invite you to contact us again to find a solution to your problem.
Best regards
Traclet

Acheteur Vérifié

Published on 29/05/2019 à 13h10 following a purchase from 21/05/2019

Well-designed site. Several search criteria to find very easily... shoes that fit. The choice in large sizes (+61) is gradually expanding. Good.

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Acheteur Vérifié

Published on 28/05/2019 à 17h56 following a purchase from 20/05/2019

Lots of choices.

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Acheteur Vérifié

Published on 28/05/2019 à 12h46 following a purchase from 14/05/2019

To recommend

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Acheteur Vérifié

Published on 27/05/2019 à 22h36 following a purchase from 18/05/2019

simply: a website specialized in the world of hats

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Acheteur Vérifié

Published on 27/05/2019 à 13h15 following a purchase from 13/05/2019

Order as expected but no response to the various emails

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Acheteur Vérifié

Published on 26/05/2019 à 09h24 following a purchase from 24/04/2019

very good site, good exchange with the person(s) in charge..

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Acheteur Vérifié

Published on 25/05/2019 à 08h45 following a purchase from 16/05/2019

Good

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Acheteur Vérifié

Published on 25/05/2019 à 08h36 following a purchase from 16/05/2019

honest and correct

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Acheteur Vérifié

Published on 24/05/2019 à 12h53 following a purchase from 15/05/2019

In line with my expectations! I recommend this seller ....

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Acheteur Vérifié

Published on 21/05/2019 à 15h12 following a purchase from 13/05/2019

always satisfied with my orders, sometimes there are stock shortages, too bad

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