English 
Français M
Rating: 5 out of 5
Very good site and ensured fast delivery, nothing to say
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 5 stars
Reset filtersS
Rating: 5 out of 5
I was looking for a specific model, so I didn't explore the site much. I went straight to the essentials and everything went well. Thank you
Translated reviews
T
Rating: 5 out of 5
Everything worked out
Translated reviews
M
Rating: 5 out of 5
Always very good quality.
Translated reviews
C
Rating: 5 out of 5
everything is easy to find
Translated reviews
A
Rating: 5 out of 5
Excellent service
Translated reviews
P
Rating: 5 out of 5
Excellent site with a lot of choices. Very good packaging and ultra-fast delivery in 24 hours!
Translated reviews
S
Rating: 5 out of 5
Completely meets my expectations, delivery respected plus a pen as a gift so I thank you
Translated reviews
C
Rating: 5 out of 5
Order, fast delivery and material, everything is very good.
Translated reviews
G
Rating: 5 out of 5
fast and super well packaged
Translated reviews
A
Rating: 5 out of 5
Careful packaging
Translated reviews
A
Rating: 5 out of 5
Beautiful product and fast shipping
Translated reviews
Y
Rating: 3 out of 5
Dissatisfaction related to delivery, see below.
Translated reviews
P
Rating: 5 out of 5
very satisfied
Translated reviews
G
Rating: 5 out of 5
I was accompanied every day clearly, thank you!
Translated reviews
A
Rating: 5 out of 5
Order received quickly.
Translated reviews
E
Rating: 5 out of 5
Very satisfied with my order. Good quality-price ratio, fast delivery and well packaged.
Translated reviews
P
Rating: 5 out of 5
Very happy
Translated reviews
D
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
Translated reviews
B
Rating: 5 out of 5
everything very well
Translated reviews
P
Rating: 5 out of 5
very good service, order processed quickly, perfect packaging
Translated reviews
C
Rating: 5 out of 5
Product exactly matching the description. Very good quality and order arrived as expected. In short, 10/10 for this company
Translated reviews
A
Rating: 5 out of 5
Excellent product
Translated reviews
L
Rating: 5 out of 5
Very fast shipping
Translated reviews
L
Rating: 5 out of 5
I followed the advice regarding the specific size of stetsons and it was very good advice
Translated reviews
B
Rating: 5 out of 5
Fast, helpful, punctual, precise and an incredible choice!
Translated reviews
C
Rating: 5 out of 5
Everything is perfect from the selection on the site, to the speed of responses, to the delivery and the quality of the products
Translated reviews
S
Rating: 5 out of 5
Take one size up otherwise perfect. The model pleases my boyfriend a lot
Translated reviews
P
Rating: 5 out of 5
Fast delivery, well-packaged parcel. Everything is perfect
Translated reviews
S
Rating: 5 out of 5
The site is quite well designed.
Translated reviews
R
Rating: 2 out of 5
Satisfactory order and shipping, but deplorable delivery
Translated reviews
A
Rating: 5 out of 5
Nice selection, product meets my expectations
Translated reviews
A
Rating: 5 out of 5
Smooth site providing necessary information.
Secure payment.
Translated reviews
Secure payment.
J
Rating: 5 out of 5
Pleasant. Lots of choices
Translated reviews
M
Rating: 5 out of 5
Satisfactory site and easy ordering
Translated reviews
C
Rating: 2 out of 5
20 days after the order, the delivered model is not the one ordered without any explanation. Following an email, I was told: "The Biarritz model is the same model as the Basica that was delivered to us in order to ship before Christmas." It may be equivalent but it is not identical and it is not the one chosen. I could have been asked for my opinion beforehand...
Translated reviews
Response from Chapellerie Traclet
Hello
We apologize for this inconvenience.
The explanation is that currently the carrier delivering the basica is on strike and our packages have been blocked for 10 days on a platform.
We will have our packages only at the end of the week or early January.
In order for everyone to receive gifts before Christmas; we sent the Biarritz model. Which is of the same quality but with a different logo.
If this is not suitable, we can send you the correct beret with a good return as soon as we receive them.
Thank you for your understanding.
Best regards
Traclet Sébastien
We apologize for this inconvenience.
The explanation is that currently the carrier delivering the basica is on strike and our packages have been blocked for 10 days on a platform.
We will have our packages only at the end of the week or early January.
In order for everyone to receive gifts before Christmas; we sent the Biarritz model. Which is of the same quality but with a different logo.
If this is not suitable, we can send you the correct beret with a good return as soon as we receive them.
Thank you for your understanding.
Best regards
Traclet Sébastien
C
Rating: 5 out of 5
User-friendly site.
Fast delivery and quality is on point.
Translated reviews
Fast delivery and quality is on point.
T
Rating: 5 out of 5
Very good. I am on my second purchase on this site
Translated reviews
N
Rating: 5 out of 5
Very good. Beautifully presented.
Translated reviews
T
Rating: 5 out of 5
Product well protected in the packaging.
Translated reviews