Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
We sincerely thank you for your positive feedback. We are delighted that you like the article and that the packaging met your expectations. Your satisfaction is our greatest reward.
Best regards,
The shop team.
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Pascal D.
Rating: 5 out of 5
following a purchase from 30/06/2026
Easy purchase and timely delivery. Thank you!
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Response from Chapellerie Traclet
Hello Pascal,
We sincerely thank you for your positive feedback! We are delighted that your shopping experience was pleasant and that the delivery met the deadlines. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team
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Richard P.
Rating: 5 out of 5
following a purchase from 30/06/2026
Compliant
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Response from Chapellerie Traclet
Hello Richard,
A big thank you for your positive feedback! We are delighted that your order met your expectations and hope to see you soon in our online store.
Best regards,
The Traclet Hat Shop Team
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Canis L.
Rating: 5 out of 5
following a purchase from 25/06/2026
Careful and fast shipping
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Response from Chapellerie Traclet
Hello CANIS,
We warmly thank you for your positive feedback! We are delighted that you appreciated the speed and care given to your shipment. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop team
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Nicolas D.
Rating: 5 out of 5
following a purchase from 30/06/2026
Fast shipping, quality item
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Response from Chapellerie Traclet
Hello Nicolas,
Thank you very much for your warm feedback. We are delighted to hear that you appreciated the quality of your item and the speed of our service. We would be happy to welcome you again to our shop.
Best regards,
The Traclet Hat Shop Team
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Sylvain E.
Rating: 5 out of 5
following a purchase from 28/06/2026
Fast and careful shipping.
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Response from Chapellerie Traclet
Hello Sylvain,
We sincerely thank you for your positive feedback. We are delighted to learn that you appreciated the speed and care given to your order. Your satisfaction is our greatest reward.
Best regards,
The boutique team
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Jean Francois B.
Rating: 5 out of 5
following a purchase from 27/06/2026
Very good advice, choice and quality. I recommend!
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Response from Chapellerie Traclet
Hello Jean François,
We warmly thank you for your positive review! We are delighted that our advice and the quality of our products have met your expectations. Your recommendation particularly touches us and encourages us to continue on this path.
Best regards,
The shop team.
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Fabienne P.
Rating: 5 out of 5
following a purchase from 01/07/2026
Stylish and of quality. I recommend.
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Justine B.
Rating: 5 out of 5
following a purchase from 25/06/2026
Very good.
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Jacques S.
Rating: 5 out of 5
following a purchase from 01/07/2026
Fast shipping and products always of good quality. The choice is very important and allows you to find the right fit.
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Cabinet M.
Rating: 5 out of 5
following a purchase from 30/06/2026
Impeccable order. Great headgear. I ordered two more following this first order. The return indicates that they are out of stock and that restocking is in progress. Thank you.
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René T.
Rating: 5 out of 5
following a purchase from 28/06/2026
The order was delivered well, the cap is perfect and very beautiful. Thank you very much
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Gilbert C.
Rating: 5 out of 5
following a purchase from 29/06/2026
Perfect packaging, product compliant with the presentation, respect for delivery times. I recommend
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Bernard A.
Rating: 5 out of 5
following a purchase from 23/06/2026
Very satisfied with my order, the site is ergonomic, very easy to navigate, the delivery was perfect. Thank you for responding to my request
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Catherine S.
Rating: 5 out of 5
following a purchase from 05/06/2026
Faster delivery than announced
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Marie T.
Rating: 5 out of 5
following a purchase from 30/06/2026
Perfect!
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Florence S.
Rating: 5 out of 5
following a purchase from 30/06/2026
Fast
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Sebastien S.
Rating: 5 out of 5
following a purchase from 24/06/2026
Perfect! Very good quality products and very fast shipping of the order. Very serious company. I recommend!
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Anne-Marie B.
Rating: 5 out of 5
following a purchase from 29/06/2026
absolutely perfect.
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Maryline C.
Rating: 5 out of 5
following a purchase from 29/06/2026
Very happy with my sailor cap order, beautiful quality and careful shipping, I can only recommend, serious site thank you
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Jean-Luc L.
Rating: 5 out of 5
following a purchase from 28/06/2026
Very satisfied with my purchase
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Response from Chapellerie Traclet
Hello Jean-Luc,
We warmly thank you for your positive feedback. It is a real pleasure to know that you are very satisfied with your purchase.
Best regards,
The shop team.
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Didier D.
Rating: 5 out of 5
following a purchase from 26/06/2026
I am very happy with my purchase, I finally have this Australian hat that I have always wanted. I made a mistake with the size, so it was returned to the sender while requesting the size just above. All of this was done very quickly. I advise not to take your head size alone. Thank you, Traclet Hat.
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Response from Chapellerie Traclet
Hello Didier,
We sincerely thank you for your warm feedback and are delighted to learn that you have found the Australian hat of your dreams. Your advice on measuring is very helpful, and we hope to see you again soon for new hat adventures!
Best regards,
The boutique team
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Edmond S.
Rating: 5 out of 5
following a purchase from 06/06/2026
excellent responsiveness after a delay issue, satisfied with this first purchase
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Response from Chapellerie Traclet
Hello Edmond,
We sincerely thank you for your positive feedback. We are delighted to hear that you are satisfied with your purchase and our responsiveness. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team
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Patrick B.
Rating: 5 out of 5
following a purchase from 29/06/2026
Fast
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Response from Chapellerie Traclet
Hello Patrick,
We sincerely thank you for your positive feedback and for mentioning the speed of our service. We are delighted that your experience met your expectations and we hope to have the pleasure of welcoming you again very soon.
Best regards,
The shop team.
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Marine L.
Rating: 2 out of 5
following a purchase from 25/06/2026
I was very excited about the idea of ordering from this site, but my experience was very disappointing. First disappointment: an essential element regarding the hat is buried in the description. It is stated that it does not sink on the head but simply rests on it and is held in place by the tie. I did not see this when I ordered and the hat did not meet my expectations at all. I then wanted to exercise my right of withdrawal. The product sheet states that 'no exchange or refund is possible', which is particularly discouraging. After contacting customer service, my return was finally accepted, which shows that this mention is at least misleading. The return procedure is also unnecessarily complicated: you have to request authorization to return the item, wait for validation, print a first document received by email, then go to the FAQ to find a second form to print, complete and sign by hand before slipping it into the package. Nothing is simple or intuitive. Finally, return shipping costs are entirely the responsibility of the customer. In my case, I had to pay nearly €10 to return an item that I simply tried at home. At a time when most sites offer simplified returns, this policy is very penalizing. Customer service did accept my return, but the entire purchasing and return process made me feel that everything was done to discourage customers from exercising their right of withdrawal. This is regrettable, as the products seem to be of quality.
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Response from Chapellerie Traclet
Hello Marine,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your order did not meet your expectations and that the return process was complex. Your feedback is valuable and helps us improve. We invite you to contact us directly by private message so that we can discuss your situation in more detail.
Best regards,
The boutique team
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Christophe R.
Rating: 5 out of 5
following a purchase from 29/06/2026
Perfect, beautiful craftsmanship
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Response from Chapellerie Traclet
Hello Christophe,
We warmly thank you for your positive review and are delighted to learn that you are satisfied with your purchase. Your appreciation of our craftsmanship touches us and motivates us to continue offering you the best.
Best regards,
The shop team
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Ilya B.
Rating: 5 out of 5
following a purchase from 20/06/2026
Great thank you!
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Response from Chapellerie Traclet
Hello Ilya,
Thank you very much for your warm feedback! We are delighted that you are satisfied with your experience with us. Don't hesitate to come back to see us for more beautiful discoveries.
Best regards,
The Traclet Hat Team
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Jean-Pierre M.
Rating: 5 out of 5
following a purchase from 27/06/2026
Perfect. No problem. Satisfied with the product and the delivery.
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Response from Chapellerie Traclet
Hello Jean-Pierre,
A big thank you for your flattering review! We are delighted that you are satisfied with your product and the delivery. Your satisfaction is our greatest reward.
Best regards,
The shop team.
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Dominique H.
Rating: 5 out of 5
following a purchase from 27/06/2026
It was perfect
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Response from Chapellerie Traclet
Hello Dominique,
We warmly thank you for your positive feedback. We are delighted to hear that your experience with us was perfect and we hope to have the pleasure of seeing you again soon on our online store.
Best regards,
The Traclet Hat Shop Team.
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Dominique W.
Rating: 5 out of 5
following a purchase from 28/06/2026
Beautiful product. Good value for money. Impeccable service and fast delivery. This first purchase will not be without follow-up.
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Response from Chapellerie Traclet
Hello Dominique,
We sincerely thank you for your warm feedback. We are delighted that our product and service have satisfied you, and we look forward to seeing you for your next purchases. Please feel free to reach out to us, it is always a pleasure to serve you.
Best regards,
The boutique team
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Gus F.
Rating: 5 out of 5
following a purchase from 24/06/2026
I could not be happier with my beret, very stylish and comfortable! Kind regards Gus
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Response from Chapellerie Traclet
Hello Gus,
We warmly thank you for your flattering review. We are delighted to learn that your beret brings you satisfaction and comfort.
Best regards,
The Traclet Hat Team.
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Theo V.
Rating: 5 out of 5
following a purchase from 27/06/2026
Very good website, very clear ordering process, fast and timely delivery
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Response from Chapellerie Traclet
Hello Theo,
We warmly thank you for your positive feedback! We are delighted that you appreciated our site, the ordering process, and the speed of delivery. Your satisfaction is our greatest reward.
Best regards,
The Chapellerie Traclet team
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Myriam M.
Rating: 5 out of 5
following a purchase from 27/06/2026
No issues. Fast delivery and product delivered (bucket hat) as expected.
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Response from Chapellerie Traclet
Hello Myriam,
A big thank you for your positive feedback! We are delighted that the delivery and the hat met your expectations. We look forward to seeing you soon in our online store.
Best regards,
The Traclet Hat Shop team.
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Leo S.
Rating: 5 out of 5
following a purchase from 25/06/2026
Good quality hat and as per the order (French khaki colonial helmet)
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Response from Chapellerie Traclet
Hello Leo,
We warmly thank you for your positive feedback. We are delighted to learn that your hat meets your expectations and is in accordance with your order.
Best regards,
The Traclet Hat Shop Team.
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Franck P.
Rating: 5 out of 5
following a purchase from 27/06/2026
Item as described
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Response from Chapellerie Traclet
Hello Franck,
We sincerely thank you for your positive feedback. We are delighted that the item met your expectations and hope to see you very soon in our online store.
Best regards,
The Traclet Hat Shop team.
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Claude M.
Rating: 5 out of 5
following a purchase from 28/06/2026
Excellent quality and fast delivery.
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Response from Chapellerie Traclet
Hello Claude,
We warmly thank you for your positive review. We are delighted that the quality of our products and the speed of our service have satisfied you. We would be very happy to welcome you again to our online store.
Best regards,
The Traclet Hat Shop Team
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Bernard P.
Rating: 5 out of 5
following a purchase from 26/06/2026
Well received my order, very nice product
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Response from Chapellerie Traclet
Hello Bernard,
We sincerely thank you for your positive feedback and are delighted to know that you are satisfied with your product. Your satisfaction is our greatest reward.
Best regards,
The shop team
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Anny V.
Rating: 5 out of 5
following a purchase from 26/06/2026
Great
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Response from Chapellerie Traclet
Hello Anny,
A big thank you for your warm feedback! We are delighted that you enjoyed your experience with us. We look forward to seeing you soon for new discoveries.
Best regards,
The Traclet Hat Shop team.
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P. Marie S.
Rating: 5 out of 5
following a purchase from 23/06/2026
Wonderful hat, elegant and of very good quality! However, the cut is very wide. The horns exceeded my shoulders in a way that gave me a vaguely caricatured look... I can only assume that it was designed for a person of tall stature (something I hardly possess). I was able to remove a few centimeters by trimming it and resewing the wire and the lining. It now fits me perfectly.
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Response from Chapellerie Traclet
Hello P. Marie,
We warmly thank you for your feedback and are delighted to learn that you appreciate the quality and elegance of your hat. Your initiative to adjust it to your size is truly admirable, and we are happy that it now fits perfectly. Please do not hesitate to reach out to us for any questions or future needs.
Best regards,
The Traclet Hat Team
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Annie R.
Rating: 5 out of 5
following a purchase from 23/06/2026
Magnificent UV umbrella!
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Response from Chapellerie Traclet
Hello Annie,
We warmly thank you for your positive review. It is a pleasure to know that our UV umbrella satisfies you so much. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Team.
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