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Rating: 5 out of 5
Very good
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 5 stars
Reset filtersA
Rating: 2 out of 5
Very disappointed because the site offers customers choices, unfortunately unavailable products. In these cases, suggest what you actually have.
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
We understand that unavailable products can be frustrating, but normally the system suggests available items; however, some sizes are unavailable, especially at the end of the season.
If you have references to verify, you can send them to us at [email protected]
Best regards
Traclet Sébastien
Thank you for your comment.
We understand that unavailable products can be frustrating, but normally the system suggests available items; however, some sizes are unavailable, especially at the end of the season.
If you have references to verify, you can send them to us at [email protected]
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
Excellent quality of hats and the shipping was fast. I recommend this store.
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A
Rating: 5 out of 5
In line with what I expected.
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A
Rating: 5 out of 5
Delighted with my 2nd order, good quality/price ratio
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A
Rating: 5 out of 5
very satisfied and a fast delivery
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A
Rating: 5 out of 5
Quality caps and in careful packaging that respects the environment.
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A
Rating: 3 out of 5
Just a small problem with the signaling of the restocking times (resolved by email)
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A
Rating: 5 out of 5
Product matching my expectations, arrived quickly and properly packaged. Good quality for this item. The navigation on the site is satisfactory.
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A
Rating: 5 out of 5
The product seems to be of good quality - color lighter than in the photo (more ecru than beige), but that's not a bad thing
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A
Rating: 5 out of 5
Simple and fast navigation
Timely delivery proposed
Satisfied with this site, they are serious
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Timely delivery proposed
Satisfied with this site, they are serious
A
Rating: 5 out of 5
Fast shipping
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A
Rating: 5 out of 5
It's a serious site, I bought several hats and there is no problem when hesitating about sizes.
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A
Rating: 5 out of 5
The variety of models and the clarity of the descriptions allowed me to find the hat that best suited my needs. I appreciated the choice in payment methods, the ease of ordering, the careful packaging, and the fast delivery. The model received is very beautiful, in line with the description and of good quality
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A
Rating: 5 out of 5
everything went well, thank you
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A
Rating: 5 out of 5
Perfect, it's nice to have a custom cap!!
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A
Rating: 5 out of 5
Always happy to shop here! perfect
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A
Rating: 5 out of 5
Serious and responsive site!
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A
Rating: 5 out of 5
I am very happy. The site is well designed and I found my happiness.
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A
Rating: 5 out of 5
The navigation on the site is pleasant and easy.
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A
Rating: 5 out of 5
no problem. the site navigation could be a bit smoother
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A
Rating: 5 out of 5
EXCELLENT
Very good quality, well packaged.
I recommend
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Very good quality, well packaged.
I recommend
A
Rating: 5 out of 5
Very satisfied with my purchase. Quality items. Very good protection of the items in the package. Phone support, for any information or intervention on the item, very pleasant and competent. I recommend Chapellerie Traclet for any online purchase. Thank you.
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A
Rating: 3 out of 5
I am still waiting for the delivery of my order which is now three weeks old... It is therefore difficult for me to give an opinion on a delivery that is still hypothetical at this time...
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A
Rating: 5 out of 5
Very satisfied with my order. Quick delivery. Product well packaged.
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A
Rating: 5 out of 5
Good quality products and services, usual commune
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A
Rating: 5 out of 5
Easy, nothing special
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A
Rating: 5 out of 5
Clear site. Order delivered very quickly.
Item conforms to the description and is of quality.
Everything is perfect
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Item conforms to the description and is of quality.
Everything is perfect
A
Rating: 5 out of 5
I have always had great trust in Traclet. And that will not change
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A
Rating: 5 out of 5
Great
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A
Rating: 5 out of 5
Item conforms to my expectations, good quality
delivered carefully and quickly
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delivered carefully and quickly
A
Rating: 5 out of 5
Another order where everything went smoothly! Clear!
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A
Rating: 2 out of 5
No doubt, Traclet offers a range of good products. So far so good - it's when you wish to return an item that the purchasing experience is less than satisfactory. Traclet offers neither free shipping nor returns. OK, fair enough. But then why make returns (in my case, an incorrectly sized, ill-fitting cap) so difficult? First, finding 'order returns' on their website took some effort. Second, they demand a special form to be filled out. Finally, an e-mail confirming a return request which the site indicates will be sent was never received. I suggest considering carefully before placing an order with this seller - I certainly will in the future.
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Response from Chapellerie Traclet
Dear
Thank you for your message.
Normally, you have return conditions on each page
https://www.chapellerie-traclet.com/en/content/21-chapellerie-traclet-formulaire-de-retour-chapeau
We don't pay for returns because we have a Hatter shop in Roanne and we don't agree to pay for this service.
Because customers who go to our shop, we don't pay them to buy a cap.
Moreover, postal service is not free, so even if we pay part of the shipping. We don't agree that this service is free.
We are open to discuss this problem.
Last but not least, in the future, shipping will not be free because shipping costs are increasing.
Regards
Traclet Sébastien
Thank you for your message.
Normally, you have return conditions on each page
https://www.chapellerie-traclet.com/en/content/21-chapellerie-traclet-formulaire-de-retour-chapeau
We don't pay for returns because we have a Hatter shop in Roanne and we don't agree to pay for this service.
Because customers who go to our shop, we don't pay them to buy a cap.
Moreover, postal service is not free, so even if we pay part of the shipping. We don't agree that this service is free.
We are open to discuss this problem.
Last but not least, in the future, shipping will not be free because shipping costs are increasing.
Regards
Traclet Sébastien
A
Rating: 5 out of 5
Three years ago I bought a cap from you and I am very happy with the products, that’s why I am ordering again, one for me and one for my friend
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A
Rating: 5 out of 5
Very good as usual
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A
Rating: 5 out of 5
Very readable
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A
Rating: 5 out of 5
Very good, fast delivery, nice beret!
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A
Rating: 5 out of 5
I recommend.
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A
Rating: 5 out of 5
very fast
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A
Rating: 5 out of 5
I haven't tried it yet
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