Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2021
Very responsive, order received quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2021
Very satisfied with my purchase
Express delivery
I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2021
Great. A small downside though; the package for a cap was a bit too big for the mailbox, so presence was required for delivery. Not a big deal!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2021
Quality and service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2021
No response following my request regarding my account, that's the only negative point
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2021
A GOOD NAVIGATION OF THE SITE
THE PERSON WHO ANSWERS THE PHONE IS VERY FRIENDLY
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2021
Navigation is very smooth. The site is well designed and you quickly find what you need.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2021
Very reliable site, hats of very good quality and excellent customer service that allowed me to change the address of my shipment and receive my purchase on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2021
Speed and professionalism
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2021
Everything is excellent: search; telephone reception.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/12/2021
Colissimo delivery announced on Tuesday arrived on Thursday!
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Response from Chapellerie Traclet
Hello, the order was placed on Monday, December 27, and it was shipped the same day. The normal delivery time with Colissimo is 2-3 days. So delivery on Wednesday or Thursday depending on the volume of delivery. We apologize for this delay beyond our control, especially during a period when the Covid epidemic is significant. Happy New Year 2022. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2021
Fast delivery (even though it was to be delivered in Belgium), package received in perfect condition, very happy with my hat, it fits me wonderfully.
Clear site, easy to find what you are looking for, with explanations for measuring head size.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2021
Order placed on Thursday 30/12/2021 and received on 31/12/2021. Very fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2021
The site is clear and easy to use, it correctly explains how to choose the size and delivery is fast. Nothing to say, it's perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2021
Quality article that meets my expectations. Fast delivery. Top notch.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2021
Serious delivery with verification of the code received by SMS
Quality article
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2021
Completely satisfied with the site, the product, and the delivery, the package was too big to fit in a mailbox.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2021
Exactly what I wanted. Quality and careful and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2021
Beautiful hat and fast and careful shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2021
Practical and simple
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2021
Pleasant site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2021
Very good product, quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2021
I recommend this site, the customer service is very responsive. My request for a size change was immediately taken into account.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2021
Efficient and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2021
fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2021
Very good site, fast delivery, extremely efficient and pleasant person on the phone. Quality products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2021
Order as expected
Fast delivery
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2021
Wide choice of products, good quality, ease of ordering
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2021
Always very good, product quality and shipping speed. I am satisfied with my purchase. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2021
Very good product, fast delivery. I recommend this site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2021
Smooth site, you can quickly find the items you are looking for. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2021
nothing to say, except that Santa Claus was a bit late, but we forgive him given the quality of the gift!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2021
Very nice hat, good quality, very good after-sales service, response to emails within the day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2021
Everything is perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2021
Top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2021
Quality item, very fast delivery. Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2021
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2021
very nice product as expected thank you very much and perfect delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2021
Very fast delivery, top site. I recommend it 100%
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