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Rating: 5 out of 5
Clear and easy to understand site.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Customer service is very attentive and accommodating! Impeccable product!
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A
Rating: 5 out of 5
Clear, easy to find the desired product.
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A
Rating: 5 out of 5
Efficient and quick service.
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A
Rating: 5 out of 5
Very satisfied with my purchase, impeccable service, delivered very quickly.
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A
Rating: 5 out of 5
No issues with this company. The hat (an Irish cap) is of excellent quality. The delivery was very fast. A real plus to add, no plastic packaging, this is an excellent initiative for which I thank you.
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A
Rating: 5 out of 5
Fast delivery, well-packaged product that met expectations.
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A
Rating: 5 out of 5
Perfect transaction, impeccable service. I recommend this site.
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A
Rating: 5 out of 5
Kindness
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A
Rating: 5 out of 5
The product is very beautiful, matches the photos and is very well packaged.
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A
Rating: 5 out of 5
Simple and quick.
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A
Rating: 5 out of 5
Satisfied
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A
Rating: 5 out of 5
Good product and good quality and fast delivery.
Thank you.
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Thank you.
A
Rating: 5 out of 5
Very satisfied and quick shipping.
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A
Rating: 5 out of 5
Fast delivery, product of very good quality, attentive and very careful customer service, I recommend the products and the site.
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A
Rating: 5 out of 5
Fast delivery and quality product.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 2 out of 5
I have already given my opinion several times on the ordered item, a very average quality. Too bad because the hat is beautiful.
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Response from Chapellerie Traclet
Hello, thank you for your comment, it is of course possible to change the beret if it does not suit you. Remaining at your disposal. Best regards, Traclet
A
Rating: 5 out of 5
Cap matches my order, well packaged in a box, and a surprise... a gift voucher for a wine sales site. Thank you. I highly recommend this very serious site. Delivery on time but the package was thrown into my lawn on a rainy day... the box and the cap were therefore in very poor condition. The box did not withstand the rainwater so the wool cap was flat and damp... too bad...
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A
Rating: 3 out of 5
Mix-up in the shipment
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A
Rating: 5 out of 5
Very satisfied
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A
Rating: 5 out of 5
I called customer service to get details about an item.
I received a clear, precise answer. I received my order very quickly
and the product arrived in superb packaging. If I need to buy a hat again,
it will be from Traclet, that's for sure :-)
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I received a clear, precise answer. I received my order very quickly
and the product arrived in superb packaging. If I need to buy a hat again,
it will be from Traclet, that's for sure :-)
A
Rating: 2 out of 5
Usually satisfied. For my last order (I am a loyal customer), I am unhappy. A part of the product (but which gives all the charm to the hat) does not match the photos of the article. The response from customer service: it's the manufacturer's fault, figure it out yourself...
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Response from Chapellerie Traclet
Hello, thank you for your message, I am sorry if due to lack of time I could not respond to you Friday afternoon. I did not at any time tell you to figure it out. Today, Sunday, I will take the time to answer your question. For the cord, you need to pass the end that is too long through the part that remains around the crown. If there is a problem, we can make one to your size to satisfy you as best as possible. During this Christmas and COVID period, we are doing our best to respond as quickly as possible. Thank you for your understanding. Best regards, Traclet Sebastien
A
Rating: 5 out of 5
Very satisfied, top service, well-protected package, I recommend.
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A
Rating: 5 out of 5
Perfect product, fast delivery, and date respected.
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A
Rating: 5 out of 5
Product quality, great protection for delivery, very fast delivery
you can trust Traclet.
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you can trust Traclet.
A
Rating: 5 out of 5
Purchase corresponding to my expectations and perfect delivery
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A
Rating: 5 out of 5
Very good.
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A
Rating: 5 out of 5
very good quality
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A
Rating: 5 out of 5
Nothing to add
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A
Rating: 5 out of 5
Received quickly and item as described. Thank you
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A
Rating: 5 out of 5
Item conforms to the order, beautiful quality
I had a concern about the size but it's perfect
I recommend
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I had a concern about the size but it's perfect
I recommend
A
Rating: 5 out of 5
very good site, very smooth and efficient
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A
Rating: 5 out of 5
Perfect! Thank you!
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A
Rating: 3 out of 5
nothing
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A
Rating: 5 out of 5
Very satisfied with the delivery and quality of the products.
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A
Rating: 5 out of 5
very friendly and available
but I thought the hats were made in FRANCE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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but I thought the hats were made in FRANCE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
A
Rating: 5 out of 5
Clear site, lots of choices, fair prices and fast delivery. Perfect
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A
Rating: 5 out of 5
I am completely satisfied with the service provided, whether it is the quality of the product, the sizes as well as the very reasonable prices, the shipping is also flawless, the delivery dates were respected. I would recommend the Traclet site to my contacts
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A
Rating: 5 out of 5
Fast delivery and well packaged, my hat as seen on the site, perfect size. No complaints from me!
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