Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2020
Pleasant and smooth site. Order received very quickly.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2020
I find the website not very attractive and modern. The products are so beautiful and of good quality when you receive your package which is well packaged by the way, and I find it a shame that the website does not showcase your magnificent products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2020
Perfect
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/04/2020
I am disappointed for a site that claims to be French; the hat is not French.
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Response from Chapellerie Traclet
Hello, we are a French site and we sell international products. But also many French products. Examples: https://www.chapellerie-traclet.com/fr/chapeau-traveller/669-chapeau-safari-coton.html https://www.chapellerie-traclet.com/fr/chapeaux-tissu/4793-chapeau-safari-serengeti-coton.html Furthermore, the information on the product sheet, the place of production is clearly noted https://www.chapellerie-traclet.com/fr/chapeaux-printemps-ete/8212-chapeau-de-randonnee-cache-nuque.html#/taille-m_56_57_cm Best regards, Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2020
Everything went very well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2020
Always a pleasure to order from Traclet.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2020
Very good site, intuitive, nice, well organized. I easily found what I was looking for. The customer service is top-notch. The shop is well stocked with headgear in various price ranges. I particularly appreciated the mention specifying the composition and the country of manufacture for each product. I will reorder (hats) and I will recommend (to friends) ^^.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2020
Fast delivery and well packaged.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/06/2020
It would be nice to receive an email confirmation of the order. There is too long a delay between the order and delivery. Otherwise, the cap seems to be of good quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2020
very satisfying
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2020
Quality product at a reasonable price
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2020
very fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2020
Very.... very long order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2020
without problems
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2020
Clear, well-made and complete site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2020
Fast delivery, and the items match the description.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2020
beautiful quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2020
A real pleasure to find treasures that are rarely seen in our region.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2020
Interesting site but should evolve its interface, remove non-existent products (which are simply no longer available) and allow, like many sites, payment in installments starting from 100 euros.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2020
correct price, fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2020
Perfect from start to finish! (order delivery product)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2020
Lots of choices, very beautiful hats, relevant search tools, a good company!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2020
Perfect! Very beautiful hats carefully packaged and shipped quickly.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/06/2020
Not satisfied, did not get what I wanted.
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Response from Chapellerie Traclet
Hello, we indicated that the product would be sent later as we were waiting for the Flechet hat since we ordered it from Flechet. It will therefore be sent to you in the tax since when the shipment is made, it is already paid. Best regards, Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2020
A slightly high price that is totally justified by the quality of the product, the packaging, and the delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2020
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2020
very fast service, quality products, very well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2020
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2020
Pleasant site, varied choice, prices for all budgets
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2020
Just perfect! Choice, advice, fast delivery.
I highly recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2020
Excellent site and very good service, a customer for many years.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2020
Good but not easy to go back.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2020
Well-made site and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2020
Well-made site - very pleasant customer interface - fast and careful delivery - excellent quality of the item
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2020
I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2020
Good quality hats. Reasonable price. Order processed quickly. Careful packaging to protect the hats. Package tracking.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2020
User-friendly site, and very fast delivery. Excellent quality hats!
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