Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2020
Very nice collection
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2020
Very satisfied with the site, my order and the delivery. Highly recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2020
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2020
The boater corresponds exactly to the photo presented on your site. Perfect packaging for shipping, I picked up the package at the post office without any damage. I renew 'very good'. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2020
It's an efficient service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2020
Very good, impeccable service, careful
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2020
very good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2020
Product conforms. Serious packaging. Fast shipping. Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2020
Very large selection, quality items, serious.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2020
Deadline respected, good reception at the delivery point
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2020
Very good packaging, fast delivery despite the difficulties related to COVID-19.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2020
Very nice finish, the hat fits me perfectly, fast delivery, nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/05/2020
flawless service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2020
very nice cap, everything is fine,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2020
we cannot give a delivery review given the current situation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2020
Serious site, attentive and very available staff, I asked to change my hat for a TILLEY LMT6 olive green. Super quality in accordance with the description, perfect size. I highly recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2020
Fast delivery, product meets my expectations. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2020
Fast delivery, item arrives in perfect condition
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2020
Very neat package and caps ready to wear
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2020
The item is completely in accordance with its description. The only point that leaves something to be desired is the shipping. Once the hat was purchased, I received an email saying that it was no longer in stock, so the reception was very long; fortunately, it was not an urgent gift. It would be good to warn about stock shortages before purchase.
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
For the delay, it was indicated during the size selection.
A second time in the order summary.
And a third time by email.
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2020
The lockdown significantly delayed the delivery. However, once normalcy was restored, the cap arrived; the size and model perfectly matched my expectations. The cap is well-made and exudes quality. I am very satisfied with my purchase.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2020
Perfect hat as described. However, there was a delay in delivery, but perhaps due to the current situation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2020
Very well-designed site, many choices.. a customer for several years
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/05/2020
Delivery in 24-48h on the product sheet. Shipped 12 days later following a demand through PayPal. And while I had indicated that given the delay I was canceling my purchase. So the package was shipped, which will stay 10 days in storage before returning to the seller, as I am no longer there to retrieve it.
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Response from Chapellerie Traclet
Hello, The information on the delay is clearly noted on the product sheet when choosing the size. You can check https://www.chapellerie-traclet.com/fr/chapeaux-tissu/439-chapeau-safari-coton-3-coloris.html#/taille-l_58_59_cm The delay indicates delivery within 2-3 weeks. Furthermore, this delay is also indicated in the order summary. Finally, an email was sent to you at the same time as the order to inform you that we had a restocking. Payment accepted 20/05/2020 18:09:18 Waiting for restocking 20/05/2020 18:09:16 The information on the delay has therefore been provided three times. Best regards, Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2020
Important selection and good product descriptions.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2020
Beautiful products. Very pleasant phone reception.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2020
Satisfied with my order, very beautiful quality hat that meets my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2020
A site that is truly remarkable for its clarity.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2020
Superb Panama hat as per my order. Excellent delivery time considering the context. Free hat box. Top-notch.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2020
Very fast and good quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2020
Identical to the proposal on the site, size 53 perfect for a 'small' head, beautiful product from France. Second perfect order, I recommend these French products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2020
Hat received, matching the description. Fast delivery. Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2020
Very good quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2020
Very good product, good price.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2020
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2020
Excellent.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2020
Good functioning of the site, fast order and reception!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2020
Very good, fast, compliant, thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2020
Efficient navigation, just the right amount of choice.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2020
Nothing to report (nothing to signal)
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