Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 3 and 5 stars

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A
Arnaud L.
Rating: 5 out of 5
following a purchase from 31/12/2025
Product conforms to its description and good quality-price ratio
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Response from Chapellerie Traclet
Hello Arnaud,

We sincerely thank you for your flattering review and your 5-star rating on our site "Chapellerie Traclet". We are delighted to learn that our product met your expectations and that you appreciate the quality-price ratio. Your satisfaction is our priority, and we hope to see you again soon for new shopping experiences.

Best regards,
The Chapellerie Traclet team.
B
Bertrand D.
Rating: 5 out of 5
following a purchase from 19/12/2025
Fast delivery and very good service in case of return for a size problem.
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Response from Chapellerie Traclet
Dear Bertrand,

Thank you very much for your positive feedback and your rating of 5/5! We are delighted to hear that you benefited from a fast delivery and efficient service for your return. Your satisfaction is our priority, and we hope to see you again soon on our site.

Best regards,
The Chapellerie Traclet team
J
Jean-François L.
Rating: 2 out of 5
following a purchase from 18/12/2025
I find that Traclet is a bit forceful: I was offered a credit note instead of an exchange. The return fees when making an exchange might be a bit excessive. Everyone knows that in fashion you don't find the "shoe that fits" on the first try. After my return was accepted, I heard nothing: received? not received? Also no information about my new order which apparently was delayed. It took a very long time... with no news! However, I was not disappointed with the replacement order (but I knew the brand).
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Response from Chapellerie Traclet
Hello Jean-François,

Thank you for taking the time to share your experience. We are sorry to hear that the exchange process did not go as you would have liked. Your feedback is valuable and we take it into account to improve our service. We are glad that you are satisfied with your replacement order and remain at your disposal for any questions.

Best regards,
The Chapellerie Traclet team
M
Michel A.
Rating: 5 out of 5
following a purchase from 06/01/2026
If Toulon still finds accessories for hat wearers. It is becoming rare thank you for existing
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Response from Chapellerie Traclet
Dear Michel,

We sincerely thank you for your flattering review and for your support of our hat shop. We are delighted to know that you found a selection of accessories for hat wearers with us. Your satisfaction is our priority, and we are committed to continuing to offer quality products. We look forward to welcoming you again very soon!

Best regards,
The Traclet Hat Shop Team
M
Magali D.
Rating: 5 out of 5
following a purchase from 08/01/2026
Very nice article
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Response from Chapellerie Traclet
Dear Magali,

Thank you very much for your flattering review! We are delighted that you like our article. We look forward to seeing you on our site soon.

Best regards,
The Chapellerie Traclet team
D
Denise M.
Rating: 5 out of 5
following a purchase from 26/12/2025
this is my 2nd purchase and I am very happy!!! don't hesitate, the quality is exceptional and in the street I am very noticed with this very original scarf hat!!!
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Response from Chapellerie Traclet
Dear Denise,

We warmly thank you for your flattering feedback and for your loyalty to Chapellerie Traclet! We are delighted to learn that you are satisfied with your second purchase and that our scarf hat attracts so much attention. Your satisfaction is our greatest reward. See you very soon for new discoveries!

Best regards,
The Chapellerie Traclet team
E
Evelyne C.
Rating: 5 out of 5
following a purchase from 09/01/2026
Very good fast delivery, perfect; just two things: this beret could be more carefully packaged (rigid packaging) and especially remove the price from the tag as this is a gift fortunately I noticed it
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Response from Chapellerie Traclet
Dear Evelyne, we thank you immensely for your positive feedback and constructive remarks. We take note of your suggestion regarding the packaging and price label to improve our service. We are delighted that you are satisfied with the fast delivery and hope to see you again soon on our site.
P
Patricia H.
Rating: 5 out of 5
following a purchase from 09/01/2026
Always satisfied with my purchases from this merchant. Quality, choice, packaging, and shipping. Too bad there isn't a store in PARIS because I would buy more.
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Response from Chapellerie Traclet
Dear Patricia, we sincerely thank you for your flattering review and your trust in Chapellerie Traclet. We are delighted that the quality of our products and services meets your satisfaction. We take note of your suggestion regarding a possible store in Paris and will be sure to consider it for the future.
J
Jean Paul B.
Rating: 5 out of 5
following a purchase from 08/01/2026
Very beautiful
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Response from Chapellerie Traclet
Hello Jean Paul,

We warmly thank you for your flattering comment and your perfect score of 5/5. We are delighted that our hats have managed to charm you. Do not hesitate to come back and visit us on our site to discover our new collections.

Best regards,
The Traclet Hat Team
D
David C.
Rating: 5 out of 5
following a purchase from 27/12/2025
The ordered product is in accordance with what I wanted. It is of very good quality and handmade
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Response from Chapellerie Traclet
Hello David,

We warmly thank you for your flattering review and for the 5/5 rating! We are delighted to learn that the product you ordered perfectly meets your expectations and that you appreciate the quality of our artisanal craftsmanship. Your satisfaction is our priority, and we are happy to have satisfied you. Please do not hesitate to come back to us for your future purchases.

Best regards,
The Chapellerie Traclet team
D
Dominique R.
Rating: 5 out of 5
following a purchase from 07/01/2026
Very beautiful hat
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Response from Chapellerie Traclet
Hello Dominique,

We sincerely thank you for your positive review and for your compliments on our hats. We are delighted that you are satisfied with your purchase! Don't hesitate to come back and see us.

Best regards,
The Chapellerie Traclet team
F
Fabienne F.
Rating: 5 out of 5
following a purchase from 09/01/2026
Fast delivery, well protected, too bad there is no nice box as it is for a gift... Not yet given....so the recipient's opinion not yet received : )
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Response from Chapellerie Traclet
Hello Fabienne,

Thank you very much for your warm review and your perfect rating! We are delighted to hear that the delivery was quick and that your order was well protected. We take note of your comment regarding the packaging for gifts. Hoping that the recipient will appreciate the hat! Please feel free to reach out to us for any questions or needs.

Best regards,
The Chapellerie Traclet team
H
Henri C.
Rating: 5 out of 5
following a purchase from 04/12/2025
Perfect
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Response from Chapellerie Traclet
Hello Henri,

A big thank you for your positive feedback! We are delighted that you are satisfied with your experience on our site "Chapellerie Traclet". Your support motivates us to continue improving our services.

See you soon,
The Chapellerie Traclet team
C
Christian H.
Rating: 5 out of 5
following a purchase from 07/01/2026
Very good!!!
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Response from Chapellerie Traclet
Dear Christian, we sincerely thank you for your flattering review and are delighted to hear that you had a positive experience on our site "Chapellerie Traclet". Your satisfaction is our priority, and we hope to welcome you again soon.
D
Danielle H.
Rating: 5 out of 5
following a purchase from 08/01/2026
Very good, fast delivery, package in good condition, hat corresponding to the description, happy with my purchase.
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Response from Chapellerie Traclet
Dear Danielle,

We sincerely thank you for your valuable feedback and are delighted to learn that you are satisfied with your purchase at Chapellerie Traclet. Your satisfaction is our priority, and we are happy that the delivery, as well as the hat, met your expectations. Please do not hesitate to reach out to us for your future purchases.

Best regards,
The Chapellerie Traclet team.
E
Emilien L.
Rating: 5 out of 5
following a purchase from 20/12/2025
In accordance with the order, deadlines respected, I recommend.
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Response from Chapellerie Traclet
Hello Emilien,

Thank you very much for your positive feedback and your recommendation! We are delighted that your order met your expectations and that the deadline was respected. We look forward to serving you again!

Best regards,
The Traclet Hat Shop team.
G
Gerard C.
Rating: 5 out of 5
following a purchase from 21/12/2025
I would like to tell you to keep your customers informed as soon as a product is out of stock.
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Response from Chapellerie Traclet
Dear Gérard,

We warmly thank you for your 5/5 rating and for your relevant suggestion. We understand the importance of keeping our customers informed about product availability. Rest assured that we are taking your feedback into consideration to improve our communication. Please do not hesitate to contact us if you have any other ideas or comments.

Best regards,
The Chapellerie Traclet team
F
Frederic B.
Rating: 5 out of 5
following a purchase from 08/01/2026
Excellent.
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Response from Chapellerie Traclet
Hello Frédéric,

Thank you very much for your feedback regarding our site "Chapellerie Traclet". We are delighted that you had an excellent experience. Don't hesitate to come back and see us soon!

Best regards,
The Chapellerie Traclet team
J
John G.
Rating: 5 out of 5
following a purchase from 08/01/2026
Fast and careful shipping, excellent customer service! I recommend.
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Response from Chapellerie Traclet
Hello John,

Thank you for your flattering review! We are delighted that you appreciated the speed of our shipments and the quality of our after-sales service. Your recommendations motivate us to continue offering the best to our customers. We look forward to serving you again!

Best regards,
The Chapellerie Traclet team.
G
Gilbert M.
Rating: 5 out of 5
following a purchase from 05/01/2026
great
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Response from Chapellerie Traclet
Hello Gilbert,

We sincerely thank you for your flattering review! Your satisfaction is our priority, and we are delighted that you found our site "Chapellerie Traclet" to your liking. We look forward to welcoming you again soon!
D
Dylane S.
Rating: 5 out of 5
following a purchase from 07/01/2026
Very good product
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Response from Chapellerie Traclet
Hello Dylane,

Thank you very much for your positive feedback! We are delighted that our product has satisfied you. Your satisfaction is our priority and it encourages us to continue offering the best.

See you soon at Chapellerie Traclet!

Best regards,
The Traclet team
C
Christine B.
Rating: 2 out of 5
following a purchase from 04/01/2026
The description of the hat was false on the Traclet site. I was offered an exchange with a quite different hat, I made a counter-proposal that remained unanswered by Traclet despite 2 follow-ups. I will not order from this site again.
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Response from Chapellerie Traclet
Hello Christine,

Thank you for taking the time to share your experience. We are sincerely sorry to learn that the description of your hat did not meet your expectations and that our communication was not up to par. Your feedback is valuable and will help us improve our services. We hope to have the opportunity to satisfy you in the future.

Here are our exchanges, we have not received a response following our last message

09/01/2026 - Sébastien TRACLET
Hello,

We are following up on your message.
Please excuse us for this error regarding the inner lining.
This model no longer has its lining this winter.

If you would like a model with lining, we can offer to exchange it for this model
https://www.chapellerie-traclet.com/fr/traclet/17441-bonnet-a-pompon-perla-noir-traclet.html#/taille-taille_unique

Remaining at your disposal.

Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010

09/01/2026 - Christine Barancourt
"Pompon Hat Danica Black - Traclet
A soft and comfortable pompon hat for this winter. An accessory as practical for city walks as for skiing.
An accessory easy to wear and match with many outfits. Its black pompon adds a touch of style. It is a hat that offers very good value for money.
The little extra of this hat is a very soft and pleasant lining, in gray, to keep you even warmer! "

Hello,
I have received the Pompon Hat Danica Black. Unfortunately, it does not match the description as there is no "very soft and pleasant lining, in gray" inside. I chose it for that!
Thank you for proposing a solution.
Have a nice day,
Christine Barancourt

Please let us know in return what you would like.

Best regards,
The Chapellerie Traclet team
A
Alain D.
Rating: 2 out of 5
following a purchase from 31/12/2025
After calling for information about the size, the beret was too tight on the head......
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Response from Chapellerie Traclet
Hello Alain,

Thank you for taking the time to share your experience with us. We are sorry to hear that the size of the beret does not suit you. At Chapellerie Traclet, we place great importance on our customers' satisfaction and we are committed to providing you with the necessary assistance. Please do not hesitate to contact us to exchange your item. Your comfort is our priority.

Best regards,
The Chapellerie Traclet team
J
Jacqueline D.
Rating: 5 out of 5
following a purchase from 07/01/2026
I am completely satisfied with the product delivered in good condition. Everything is perfect. Thank you
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Response from Chapellerie Traclet
Madame Jacqueline, we warmly thank you for your flattering review. We are delighted to learn that you are completely satisfied with your order and that the product was delivered in good condition. Your satisfaction is our priority, and we hope to see you soon on our site!
D
Daniel C.
Rating: 5 out of 5
following a purchase from 07/01/2026
Product conforms, very fast delivery.
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Response from Chapellerie Traclet
Hello Daniel,

Thank you very much
E
Etienne M.
Rating: 5 out of 5
following a purchase from 08/01/2026
ALL OK
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Response from Chapellerie Traclet
Hello Etienne,

Thank you very much for your positive feedback! We are delighted that you had a satisfactory experience on our site. Don't hesitate to come back for your future purchases.

Best regards,
The Chapellerie Traclet team
J
Jérôme C.
Rating: 5 out of 5
following a purchase from 05/01/2026
Very good
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Response from Chapellerie Traclet
Dear Jérôme,

We sincerely thank you for your flattering review and are delighted that our site "Chapellerie Traclet" has satisfied you. Your appreciation encourages us to continue providing quality service to our clientele. We look forward to seeing you again soon among us!
M
Maitre G.
Rating: 5 out of 5
following a purchase from 07/01/2026
Perfect!
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Response from Chapellerie Traclet
We sincerely thank you for your glowing 5/5 review regarding Chapellerie Traclet. Your satisfaction is our priority, and we are delighted to hear that you found your experience perfect. Do not hesitate to come back to us for your future hat needs.
T
Thiebaut D.
Rating: 5 out of 5
following a purchase from 07/01/2026
Top
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Response from Chapellerie Traclet
Hello Thiebaut,

Thank you very much for your positive feedback! We are delighted that your experience with Chapellerie Traclet met your expectations. We look forward to seeing you again soon!

Best regards,
The Chapellerie Traclet team
K
Kevin J.
Rating: 5 out of 5
following a purchase from 07/01/2026
Top cap.
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Norbert F.
Rating: 5 out of 5
following a purchase from 06/01/2026
Very satisfied with my purchase, fast delivery and perfectly packaged product.
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Rino B.
Rating: 5 out of 5
following a purchase from 07/01/2026
Top very happy for the quality product
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Nathan M.
Rating: 2 out of 5
following a purchase from 21/11/2025
Delivery time of 2 months, and wrong model of hat.
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Thibault D.
Rating: 5 out of 5
following a purchase from 04/01/2026
top and very professional
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Jacques P.
Rating: 5 out of 5
following a purchase from 02/01/2026
Excellent purchase, very nice toque!
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Sarrah B.
Rating: 5 out of 5
following a purchase from 27/12/2025
Very good
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Marie-Hélène M.
Rating: 5 out of 5
following a purchase from 06/01/2026
very beautiful product. Very happy with my order
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Maikel R.
Rating: 5 out of 5
following a purchase from 28/12/2025
A surprising quality!!!
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Louis F.
Rating: 5 out of 5
following a purchase from 04/01/2026
perfect
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Natalya A.
Rating: 5 out of 5
following a purchase from 06/01/2026
I am very happy with my new red Beret and black Fedora hat. Perfect size, very nice hats! Very satisfied! Also good price. Took a little longer than expected to deliver. Overall very happy! Thank you.
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