Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2019
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2019
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2019
Site may need to be reviewed, delivery was great even with a holiday in between, in short impeccable nothing to complain about except that the packaging was top-notch!!! I would not hesitate to recommend, this site has become my reference hat maker!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
very ergonomic site, quality product and super fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2019
Nothing to say everything was perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2019
good site, quality products and very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
well packaged and quick with no surprises on the products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2019
Nothing to say impeccable service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2019
Long delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2019
Order and delivery without problems.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2019
Navigating the site sometimes poses problems when you want to go back, but as soon as I sent you an email, everything was back in order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2019
Very good --- Very professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2019
the fact of having placed 3 orders at the Traclet hat shop speaks for itself: beautiful products, serious in processing the order what more could you ask for!!! roland
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2019
a first delivery location followed much later by another location very far from my house.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2019
Easy to order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2019
Sure!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2019
Super !!!! the delivery times, the product, the packaging ....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2019
I was looking for a cap for my Christmas gift. I typed in the search bar, stopped on the site, found what I wanted, then placed the order on Sunday evening, December 22. The package arrived on Tuesday, December 24 at 2 PM super fast delivery very satisfied I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2019
Super hat, everything is ok thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2019
Quality product as described
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2019
Perfect I am delighted. Quality of the product, speed of dispatch.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2019
Very good customer service, available and responsive. Order as expected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2019
Very nice product and good quality. Delivery without any issues.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2019
Practical site. Easy order. Timely delivery. Item well protected in its package and arrived in good condition!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/12/2019
site ok, delivery ok, but disappointment because discovered that the product is made in China!
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Response from Chapellerie Traclet
hello
the information about the production location is well noted on the product sheet (information noted: country of manufacture China) This does not mean that it is of poor quality but we also offer it because some customers want this model:
https://www.chapellerie-traclet.com/fr/bonnet/7355-bonnet-de-nuit-noir.html#/couleur-noir/taille-taille_unique
Moreover, we sell night caps made in France, in Roanne in the Loire at the price of 19 euros.
https://www.chapellerie-traclet.com/fr/bonnet/2056-bonnet-de-nuit-noir.html
It is of course possible to change it if it does not suit you.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2019
not clear! needs improvement!
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Response from Chapellerie Traclet
hello, can you tell us what is not clear and what needs to be improved. Thank you for your feedback. Best wishes 2020 Regards Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2019
Fast delivery, item well packaged perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2019
Wide choice of quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2019
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2019
Very good. Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2019
Great product, fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2019
Pleasant and easy-to-use site!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2019
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
Easy order on the site, and delivery in a week.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2019
perfect
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2019
Non-respect of the promised deadline
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Response from Chapellerie Traclet
Hello, When ordering, the size 56 cm had a delivery time of 2-3 weeks. The order was placed on 11/12/2019 09:55:13 It was sent on 23/12/2019 13:47:53 Regards Traclet Best Wishes 2020
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2019
Very good product, quick and careful shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2019
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2019
easy to browse with many items for all tastes.
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