Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 3 and 5 stars

Reset filters

Acheteur Vérifié

Published on 30/05/2019 à 17h51 following a purchase from 08/05/2019

Serious, fast and careful delivery

Translated reviews

Acheteur Vérifié

Published on 30/05/2019 à 15h03 following a purchase from 21/05/2019

Very sincerely, completely satisfied with the range, quality and delivery. Thank you very much.

Translated reviews

Acheteur Vérifié

Published on 30/05/2019 à 11h39 following a purchase from 21/05/2019

We found what we wanted
Perfect. Responsive
Delivery within the deadlines

Translated reviews

Acheteur Vérifié

Published on 30/05/2019 à 08h35 following a purchase from 06/05/2019

The item does not match the description, it was supposed to be fully lined with 100% acrylic fleece which is not the case.
Unfortunately, having worn it because I did not see the problem right away, I can no longer return it.
Moreover, I informed the service that handles complaints who responded immediately the first time but then played ostrich for more than a week afterwards.
If I had not followed up again to get a response, I think that at this point I would still not have an answer.
This is the second time I order from you with 2 major problems each time.
Please do not send me notifications anymore as I will now order from another site.

Translated reviews

Response from Chapellerie Traclet Published on 31/05/2019

Hello,
Please excuse us for the error on the inner lining of this docker beanie.
At no time did you indicate that you had worn it and we refused a return.
We could have made a commercial gesture by exchanging it for another product or a credit.
Furthermore, if we did not respond more quickly to the second email, it is because we were waiting for a response from Stetson to communicate the information to you.
We are trying to find a solution but we are still waiting for Stetson after your second email.
Moreover, you indicated that you had already ordered while we find no trace of a previous order.
We invite you to contact us again to find a solution to your problem.
Best regards
Traclet

Acheteur Vérifié

Published on 29/05/2019 à 23h52 following a purchase from 09/05/2019

super satisfied. thank you

Translated reviews

Acheteur Vérifié

Published on 29/05/2019 à 22h16 following a purchase from 21/05/2019

Meets expectations

Translated reviews

Acheteur Vérifié

Published on 29/05/2019 à 21h39 following a purchase from 22/05/2019

Simple site but easy to use

Translated reviews

Acheteur Vérifié

Published on 29/05/2019 à 17h43 following a purchase from 21/05/2019

Reliable and serious site.

Translated reviews

Acheteur Vérifié

Published on 29/05/2019 à 16h08 following a purchase from 22/05/2019

fast and reliable

Translated reviews

Acheteur Vérifié

Published on 29/05/2019 à 14h34 following a purchase from 21/05/2019

Product conforms to the description. Fast shipping and hassle-free tracking.

Translated reviews

Acheteur Vérifié

Published on 29/05/2019 à 14h16 following a purchase from 21/05/2019

a lot of choices and compliant hats.

Translated reviews

Acheteur Vérifié

Published on 29/05/2019 à 13h39 following a purchase from 21/05/2019

very good

Translated reviews

Acheteur Vérifié

Published on 29/05/2019 à 13h20 following a purchase from 21/05/2019

very good

Translated reviews

Acheteur Vérifié

Published on 29/05/2019 à 08h42 following a purchase from 21/05/2019

Very professional and high quality.

Translated reviews

Acheteur Vérifié

Published on 29/05/2019 à 00h45 following a purchase from 17/05/2019

nothing to report.

Translated reviews

Acheteur Vérifié

Published on 28/05/2019 à 18h35 following a purchase from 15/05/2019

Everything was done to give me satisfaction. Thank you very much

Translated reviews

Acheteur Vérifié

Published on 28/05/2019 à 16h02 following a purchase from 20/05/2019

Interesting
Competitive

Translated reviews

Acheteur Vérifié

Published on 28/05/2019 à 15h26 following a purchase from 20/05/2019

good

Translated reviews

Acheteur Vérifié

Published on 28/05/2019 à 15h07 following a purchase from 20/05/2019

Perfect

Translated reviews

Acheteur Vérifié

Published on 28/05/2019 à 13h49 following a purchase from 20/05/2019

Satisfied. My opinion had already been given following a previous request.

Translated reviews

Acheteur Vérifié

Published on 28/05/2019 à 13h30 following a purchase from 21/05/2019

Very happy with my purchase.

Translated reviews

Acheteur Vérifié

Published on 28/05/2019 à 12h57 following a purchase from 20/05/2019

Excellent service, very accommodating regarding the constraints we had to request for delivery!

Translated reviews

Acheteur Vérifié

Published on 28/05/2019 à 12h54 following a purchase from 29/04/2019

easy

Translated reviews

Acheteur Vérifié

Published on 28/05/2019 à 08h47 following a purchase from 19/05/2019

very good deadline respected

Translated reviews

Acheteur Vérifié

Published on 27/05/2019 à 21h20 following a purchase from 19/05/2019

no problem

Translated reviews

Acheteur Vérifié

Published on 27/05/2019 à 20h27 following a purchase from 18/05/2019

Well-stocked choice. Good illustrations. Speed of order.

Translated reviews

Acheteur Vérifié

Published on 27/05/2019 à 18h40 following a purchase from 19/05/2019

good

Translated reviews

Acheteur Vérifié

Published on 27/05/2019 à 16h37 following a purchase from 14/05/2019

I am delighted with the hat, very well packed thank you

Translated reviews

Acheteur Vérifié

Published on 27/05/2019 à 16h17 following a purchase from 19/05/2019

Perfect

Translated reviews

Acheteur Vérifié

Published on 27/05/2019 à 14h23 following a purchase from 17/05/2019

Fast and efficient

Translated reviews

Acheteur Vérifié

Published on 27/05/2019 à 14h09 following a purchase from 18/05/2019

Perfect

Translated reviews

Acheteur Vérifié

Published on 27/05/2019 à 13h44 following a purchase from 18/05/2019

Perfect

Translated reviews

Acheteur Vérifié

Published on 27/05/2019 à 13h23 following a purchase from 19/05/2019

qualitative conformity of the product.
speed of delivery

Translated reviews

Acheteur Vérifié

Published on 27/05/2019 à 13h17 following a purchase from 19/05/2019

You should get a refund for Colissimo. The package was misdirected and delivered late.

Translated reviews

Acheteur Vérifié

Published on 27/05/2019 à 13h15 following a purchase from 13/05/2019

Order as expected but no response to the various emails

Translated reviews

Acheteur Vérifié

Published on 27/05/2019 à 12h33 following a purchase from 07/05/2019

fast and careful shipping, superb quality, very satisfied
thank you,

Translated reviews

Acheteur Vérifié

Published on 25/05/2019 à 23h01 following a purchase from 12/05/2019

Very good product
The 2 caps fit wonderfully

Translated reviews

Acheteur Vérifié

Published on 25/05/2019 à 00h33 following a purchase from 16/05/2019

Great!

Translated reviews

Acheteur Vérifié

Published on 24/05/2019 à 22h04 following a purchase from 10/05/2019

Very professional

Translated reviews

Acheteur Vérifié

Published on 24/05/2019 à 21h03 following a purchase from 15/05/2019

Varied choice, fast and careful order processing.
I will certainly come back to shop on your site.

Translated reviews