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Rating: 5 out of 5
The hat is perfect and the delivery very well protected.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
choice and quality
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A
Rating: 5 out of 5
good
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A
Rating: 5 out of 5
PERFECT
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A
Rating: 5 out of 5
I am fully satisfied thank you
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A
Rating: 5 out of 5
serious and speed
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A
Rating: 5 out of 5
Well-made site, with quality products that make you dream.
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A
Rating: 3 out of 5
My payment was processed immediately and the three weeks announced for delivery were not respected. My complaint activated the delivery, but no apologies from you or any gestures of attention towards me as a customer.
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A
Rating: 5 out of 5
Fast delivery and product in accordance with the description. I recommend
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A
Rating: 5 out of 5
I am more than satisfied because I made a return (the chosen size was not the right one) and the return was exemplary in speed
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A
Rating: 5 out of 5
The site of the headgear ....
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Clear
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A
Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
very satisfied with the product.
easy to install
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easy to install
A
Rating: 5 out of 5
Very good site easy and precise, order compliant, well packaged.
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A
Rating: 5 out of 5
I am very satisfied with the product.
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A
Rating: 2 out of 5
Too big, product returned
Smelly packaging
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Smelly packaging
Response from Chapellerie Traclet
Hello
The cap is indeed available in the next size down, either M or S.
For the packaging, when sending, we do our best to send quality cartons made in Roanne. Did the package suffer any openings or have a product on it?
The cap is indeed available in the next size down, either M or S.
For the packaging, when sending, we do our best to send quality cartons made in Roanne. Did the package suffer any openings or have a product on it?
A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
delivery ok
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A
Rating: 5 out of 5
Good evening, one word bravo! because I am a customer with you and never disappointed.
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A
Rating: 5 out of 5
Excellent product and in line with my wishes
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A
Rating: 5 out of 5
Pleasant site to browse.
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A
Rating: 5 out of 5
very simple site to use, very important choice to recommend
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A
Rating: 5 out of 5
Very good site and a lot of choice
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
very good site, everything is clear, in accordance with the photos; fast delivery, I recommend
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A
Rating: 5 out of 5
Very satisfied with the quality of the product and the delivery. Thank you!
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A
Rating: 2 out of 5
Package arrived very late, difficulty getting a coherent response
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Response from Chapellerie Traclet
Hello
We are sorry that there is a delay but this is indicated during the order that the Guerra hat in size 53 is available in 4-5 weeks.
Then, when sending your messages, we responded by email during the day.
Please let us know how to keep you better informed?
Best regards
Traclet
We are sorry that there is a delay but this is indicated during the order that the Guerra hat in size 53 is available in 4-5 weeks.
Then, when sending your messages, we responded by email during the day.
Please let us know how to keep you better informed?
Best regards
Traclet
A
Rating: 5 out of 5
good
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A
Rating: 5 out of 5
Very nice item, fast and careful shipping. Thank you!
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A
Rating: 5 out of 5
perfect
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A
Rating: 5 out of 5
very serious fast delivery
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A
Rating: 2 out of 5
They do not meet their delivery deadlines...
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Response from Chapellerie Traclet
Hello
Please excuse us for the delay, normally it is 3-5 weeks and we have gone to 7 weeks due to manufacturing delays.
During manufacturing, we are necessarily dependent on the workshop that produces it.
We hope, however, that the hat will satisfy you and that the quality is up to par.
This being still important?
Best regards
Traclet
Please excuse us for the delay, normally it is 3-5 weeks and we have gone to 7 weeks due to manufacturing delays.
During manufacturing, we are necessarily dependent on the workshop that produces it.
We hope, however, that the hat will satisfy you and that the quality is up to par.
This being still important?
Best regards
Traclet
A
Rating: 5 out of 5
Very satisfied
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A
Rating: 5 out of 5
this site is very well documented
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A
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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A
Rating: 5 out of 5
great choice of quality
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A
Rating: 5 out of 5
In accordance with the description received on time
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A
Rating: 5 out of 5
Efficient and quality products
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