Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié

Published on 01/11/2018 à 12h48 following a purchase from 25/10/2018

First order, a rain hat. Very happy with the product for not too expensive.

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Acheteur Vérifié

Published on 01/11/2018 à 12h45 following a purchase from 22/10/2018

very good telephone reception, I requested a modification to the straw hat I was ordering. The quality is great and the delivery very fast. Nothing to complain about, everything is perfect, I highly recommend the Traclet hat shop

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Acheteur Vérifié

Published on 01/11/2018 à 12h44 following a purchase from 19/10/2018

Professional company that responds immediately to questions and emails; its products are of quality

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Acheteur Vérifié

Published on 31/10/2018 à 17h20 following a purchase from 22/10/2018

Nothing to complain about

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Acheteur Vérifié

Published on 31/10/2018 à 17h08 following a purchase from 12/10/2018

A very good address. Magnificent Hatteras caps and good quality as well as after-sales service. Perfect

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Acheteur Vérifié

Published on 30/10/2018 à 20h21 following a purchase from 20/10/2018

This is not my first order with this hat maker and I am still very satisfied: order, shipping, delivery, everything is compliant and very satisfactory.

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Acheteur Vérifié

Published on 30/10/2018 à 17h06 following a purchase from 19/10/2018

clear site

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Acheteur Vérifié

Published on 30/10/2018 à 16h13 following a purchase from 16/09/2018

perfect quote and delivery

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Acheteur Vérifié

Published on 30/10/2018 à 15h38 following a purchase from 21/10/2018

Accessible and easy to use

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Acheteur Vérifié

Published on 30/10/2018 à 15h31 following a purchase from 23/10/2018

excellent

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Acheteur Vérifié

Published on 30/10/2018 à 13h26 following a purchase from 21/10/2018

Very good, product conforms to the description

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Acheteur Vérifié

Published on 30/10/2018 à 13h03 following a purchase from 22/10/2018

Very very good

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Acheteur Vérifié

Published on 30/10/2018 à 12h54 following a purchase from 20/10/2018

Everything is perfect from order to delivery. Superb hat meets expectations.

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Acheteur Vérifié

Published on 30/10/2018 à 12h43 following a purchase from 20/10/2018

Really excellent

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Acheteur Vérifié

Published on 30/10/2018 à 12h11 following a purchase from 25/09/2018

Superb fast and successful order...............

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Acheteur Vérifié

Published on 29/10/2018 à 15h07 following a purchase from 17/10/2018

perfect fast delivery
very nice item

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Acheteur Vérifié

Published on 29/10/2018 à 09h19 following a purchase from 04/10/2018

This item meets my request

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Acheteur Vérifié

Published on 26/10/2018 à 22h36 following a purchase from 12/10/2018

Easy access

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Acheteur Vérifié

Published on 26/10/2018 à 20h53 following a purchase from 17/10/2018

Very good site, I recommend

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Acheteur Vérifié

Published on 26/10/2018 à 16h52 following a purchase from 14/10/2018

Quality product, fast delivery.

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Acheteur Vérifié

Published on 26/10/2018 à 14h04 following a purchase from 18/10/2018

Good diversified site for hats, but high prices for identical products elsewhere. Too bad.
Unfriendly reception on the phone and not very commercial. Again, too bad.

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Response from Chapellerie Traclet Published on 29/10/2018

hello
on one hand, you have to compare comparable things on the product but also on the service.
Indeed, products on the internet may seem similar but if you don't have the products in hand, it's difficult to compare unless you have the same reference. However, in the case of toques, these references are different.
Finally, we have a telephone reception while many other sites have no reception and no advice while we are present both online, by phone, and also in physical stores.
We are not perfect but at least we try to respond as best as we can to our customers and satisfy them.
I thought I had responded favorably to your messages and calls but I am sorry if I could not respond as you wish.
Best regards
Traclet

Acheteur Vérifié

Published on 26/10/2018 à 13h31 following a purchase from 10/10/2018

Perfect, very professional.

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Acheteur Vérifié

Published on 26/10/2018 à 12h57 following a purchase from 17/10/2018

Perfect! Good choice, good prices, good packaging, good service!

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Acheteur Vérifié

Published on 25/10/2018 à 12h54 following a purchase from 23/09/2018

Quality of the hats is very good. The delivery time is not respected and it was necessary to send a reminder email after the announced deadline and to call two days later for the order to finally be sent. A 'pen' was offered to me as compensation.

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Acheteur Vérifié

Published on 25/10/2018 à 11h28 following a purchase from 16/10/2018

Very well done. Almost too large a choice makes the final choice difficult. A simple phone call allows for the final choice.

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Acheteur Vérifié

Published on 24/10/2018 à 19h29 following a purchase from 16/10/2018

good

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Acheteur Vérifié

Published on 24/10/2018 à 19h12 following a purchase from 16/10/2018

Serious brand. The ordered product arrives within 48 hours in impeccable packaging.

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Acheteur Vérifié

Published on 24/10/2018 à 14h56 following a purchase from 16/10/2018

serious site

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Acheteur Vérifié

Published on 24/10/2018 à 14h34 following a purchase from 09/10/2018

very clear site, with useful search criteria.
beautiful quality of the product.
photos of faces wearing the hats would be a plus

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Acheteur Vérifié

Published on 24/10/2018 à 14h21 following a purchase from 17/10/2018

Serious company. If you need advice, easy phone contact, good reception. To recommend.

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Acheteur Vérifié

Published on 24/10/2018 à 13h33 following a purchase from 16/10/2018

Fast and meets expectations.

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Acheteur Vérifié

Published on 24/10/2018 à 13h31 following a purchase from 11/10/2018

The product was sent quickly, it was exactly as described

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Acheteur Vérifié

Published on 24/10/2018 à 11h05 following a purchase from 14/10/2018

Very good with a very wide choice and the order is processed quickly,
Excellent company.

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Acheteur Vérifié

Published on 23/10/2018 à 14h24 following a purchase from 14/10/2018

All positive!

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Acheteur Vérifié

Published on 23/10/2018 à 14h04 following a purchase from 12/10/2018

Perfect

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Acheteur Vérifié

Published on 23/10/2018 à 14h04 following a purchase from 13/10/2018

Orders always processed with seriousness and speed

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Acheteur Vérifié

Published on 23/10/2018 à 13h50 following a purchase from 14/10/2018

Fast shipping, no particular problem.

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Acheteur Vérifié

Published on 21/10/2018 à 21h54 following a purchase from 11/10/2018

Fast shipping, I also had the issue of a size too large (it happens even when you know the brand), I returned the hat with my new request and the site sent me the desired size back in a short time. I recommend this site for its professionalism! Alexandre A.

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Acheteur Vérifié

Published on 21/10/2018 à 14h41 following a purchase from 07/10/2018

Very reliable site and product matching my expectations

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Acheteur Vérifié

Published on 21/10/2018 à 12h05 following a purchase from 10/10/2018

Item matching my order. Perfect packaging.

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