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Rating: 5 out of 5
The very quick consideration of the color change of my item after the order shows remarkable efficiency and responsiveness. Thank you.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 5 stars
Reset filtersM
Rating: 5 out of 5
Very happy and satisfied with Traclet, product of very good quality and remarkable customer service.
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A
Rating: 5 out of 5
Perfect, thank you for the advice on the head size, I will order again soon. Thank you to the Traclet team.
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K
Rating: 5 out of 5
Very good quality beret, I am very happy with my purchase.
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R
Rating: 5 out of 5
Important choice
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P
Rating: 5 out of 5
Order prepared with care and received quickly.
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M
Rating: 5 out of 5
Easy site, order received quickly.
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D
Rating: 5 out of 5
Very happy, very happy with my delivery and fast.
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W
Rating: 5 out of 5
Very satisfied
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R
Rating: 2 out of 5
I will keep the cap because it suits me, but it is CLEARLY NOT the same color as the photos available on the site.
After a previous order canceled because the photos corresponded to another item, I would really encourage Traclet to make an effort on the quality of the photos proposed on the site: the competition does not show such amateurism.
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After a previous order canceled because the photos corresponded to another item, I would really encourage Traclet to make an effort on the quality of the photos proposed on the site: the competition does not show such amateurism.
Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your experience. We are sorry to hear that the color of the cap does not meet your expectations and that you encountered issues with the photos on our site.
It is true that we are not perfect, we have been selling online since 1995 and in Roanne since 1880. We try to do our best in our hat-making profession and we are trying to improve our photography.
If you need other photos, we try to respond to everyone to meet your needs.
For future orders, as for the model you canceled before shipping, we can send you photos.
Best regards.
The chapellerie-traclet team
We thank you for taking the time to share your experience. We are sorry to hear that the color of the cap does not meet your expectations and that you encountered issues with the photos on our site.
It is true that we are not perfect, we have been selling online since 1995 and in Roanne since 1880. We try to do our best in our hat-making profession and we are trying to improve our photography.
If you need other photos, we try to respond to everyone to meet your needs.
For future orders, as for the model you canceled before shipping, we can send you photos.
Best regards.
The chapellerie-traclet team
J
Rating: 2 out of 5
Very long delivery and no news between the order and delivery.
Disappointing.
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Disappointing.
Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your experience. We are sorry to hear that the delivery took longer than expected and that you did not receive any information during this process. The information about the delivery time is normally indicated at the time of ordering and confirmed by email.
Your feedback is valuable and we will use it to improve our service. Please feel free to contact us directly for any questions or assistance requests.
Best regards.
The chapellerie-traclet team
We thank you for taking the time to share your experience. We are sorry to hear that the delivery took longer than expected and that you did not receive any information during this process. The information about the delivery time is normally indicated at the time of ordering and confirmed by email.
Your feedback is valuable and we will use it to improve our service. Please feel free to contact us directly for any questions or assistance requests.
Best regards.
The chapellerie-traclet team
D
Rating: 5 out of 5
I have been ordering from TRACLET for many years and have never been disappointed.
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V
Rating: 5 out of 5
Very serious, product exactly matching my expectations. Fast shipping. To recommend.
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G
Rating: 5 out of 5
Great for everything.
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S
Rating: 2 out of 5
Delivery and packaging
Nothing to complain about
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Nothing to complain about
R
Rating: 5 out of 5
As usual, perfect!!
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Y
Rating: 5 out of 5
I am satisfied with my choices.
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G
Rating: 5 out of 5
Perfect, delivery and package impeccable.
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E
Rating: 5 out of 5
Very good.
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S
Rating: 5 out of 5
Easy to use.
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D
Rating: 5 out of 5
Good for everything.
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G
Rating: 5 out of 5
Great choice, fast delivery.
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P
Rating: 5 out of 5
Perfect.
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C
Rating: 5 out of 5
Satisfaction.
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P
Rating: 5 out of 5
As usual, efficient, inexpensive and qualitative.
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D
Rating: 5 out of 5
2nd order on the Traclet hat shop site, I am still satisfied, the Takani Marine hat - Stetson - Size: L - 58/59 cm is in accordance with my request. I can't wait for next summer to feel the efficiency of the ventilation.
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M
Rating: 5 out of 5
I had made a mistake on the color, I contacted them without difficulty, and they corrected my order immediately. Excellent contact.
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P
Rating: 5 out of 5
Always perfect.
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N
Rating: 5 out of 5
Very clear and easy site
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M
Rating: 5 out of 5
On what grounds can you impose me to give a review?
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C
Rating: 5 out of 5
Very good, quality article, excellent communication
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M
Rating: 5 out of 5
Very satisfied with my order. Reliable site. I have already ordered several times. The deadlines are respected and the products are of good quality.
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J
Rating: 5 out of 5
Very beautiful hats, nice material.
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P
Rating: 5 out of 5
A very large choice of hats in various shapes and colors. The site is easy to use, delivery is fast and tracked.
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M
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Excellent product, wide choice, fast shipping
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H
Rating: 5 out of 5
Very good thank you
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D
Rating: 5 out of 5
Satisfied with the product, the conditions and the speed of delivery
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A
Rating: 5 out of 5
product quality and fast delivery
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J
Rating: 5 out of 5
lots of choices, attentive service,
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