English 
Français A
Rating: 5 out of 5
Excellent hat maker, which is becoming very rare, only very good quality products at all prices, fast delivery, easy exchange, everything to please!!!
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very good site, easy order and very fast delivery
Translated reviews
A
Rating: 5 out of 5
very fast delivery, considering the context of the Christmas holidays, careful packaging, my hat arrived impeccable, serious company, I recommend.
Translated reviews
A
Rating: 5 out of 5
very friendly phone reception and deadlines respected, very satisfied
Translated reviews
A
Rating: 5 out of 5
Everything is perfect! Fast delivery and high quality item.
Translated reviews
A
Rating: 5 out of 5
Very good, order received the next day as planned. Item compliant and of very good quality.
Translated reviews
A
Rating: 5 out of 5
Kindness on the phone, attentive to the customer, quick exchange following my size error
Translated reviews
A
Rating: 5 out of 5
Clear and efficient site, very fast delivery
Translated reviews
A
Rating: 5 out of 5
Good customer service.
Translated reviews
A
Rating: 5 out of 5
Very efficient and easy to use
Translated reviews
A
Rating: 5 out of 5
super no problem
Translated reviews
A
Rating: 3 out of 5
The site is quite well designed and requires a very slight learning curve. It's a pity that it is not possible to select different sorting modes.
Translated reviews
A
Rating: 5 out of 5
Perfect
Translated reviews
A
Rating: 5 out of 5
nothing to report.
Translated reviews
A
Rating: 5 out of 5
Fast service and compliant with the order
Translated reviews
A
Rating: 5 out of 5
PERFECT
Translated reviews
A
Rating: 5 out of 5
Very serious site, order quickly taken into account and processed. Received in a short time.
Translated reviews
A
Rating: 2 out of 5
Did not receive the ordered size, and the return is at my expense, which I find not normal given that I received it at a relay point. I do not understand why I cannot return it to the same place without cost!
Translated reviews
Response from Chapellerie Traclet
Hello
thank you for contacting customer service if we made a mistake, a return label will be sent.
We have not received an email from you.
best regards
traclet
thank you for contacting customer service if we made a mistake, a return label will be sent.
We have not received an email from you.
best regards
traclet
A
Rating: 5 out of 5
Very well made and nice site, there is a large choice of items. Ok to find an item that we didn't think we would find anywhere!
Translated reviews
A
Rating: 5 out of 5
very good
Translated reviews
A
Rating: 5 out of 5
very good good service fast delivery I recommend
Translated reviews
A
Rating: 5 out of 5
Very well informed by phone.
Translated reviews
A
Rating: 5 out of 5
-
Translated reviews
A
Rating: 5 out of 5
Great choice, fast and efficient delivery
Translated reviews
A
Rating: 5 out of 5
Item conforms to the order. My father is very satisfied with his cap, it fits him perfectly. Delivery time indicated at the time of order was respected! Site to recommend for its seriousness and speed as well as the quality of the product.
Translated reviews
A
Rating: 5 out of 5
Order fully compliant with the order placed a few days before Christmas; I appreciated being able to pick up my order at a relay point as well as the really fast delivery time! I highly recommend this site!
Translated reviews
A
Rating: 5 out of 5
Impeccable timing, with an order placed on Christmas Eve! And very nice model of hat, as with every purchase at Traclet!
Translated reviews
A
Rating: 5 out of 5
French manufacturing! Favor local artisans! Quality corresponding to the price and speed of shipping. Thank you. Happy New Year 2018! Keep it up!
Translated reviews
A
Rating: 3 out of 5
Small disappointment with the product given the price.
Translated reviews
A
Rating: 5 out of 5
Perfect service. Very satisfied.
Translated reviews
A
Rating: 5 out of 5
Perfect
Translated reviews
A
Rating: 5 out of 5
Serious, fast shipping; To recommend.
Translated reviews
A
Rating: 5 out of 5
My purchase arrived as expected, without any issues, carefully packaged. I recommend this site!
Translated reviews
A
Rating: 5 out of 5
Diversified
Translated reviews
A
Rating: 2 out of 5
Defective packaging, no protection for the cap which arrived wrinkled
Translated reviews
Response from Chapellerie Traclet
hello
the cap is sent in a package and wrapped in tissue paper as Borsalino, Stetson does.
What would you like more to help us improve and also to advance brands like Borsalino.
Best regards
Traclet
the cap is sent in a package and wrapped in tissue paper as Borsalino, Stetson does.
What would you like more to help us improve and also to advance brands like Borsalino.
Best regards
Traclet
A
Rating: 2 out of 5
Non-respect of delivery deadlines and non-respect of the response that was given to me.
Translated reviews
Response from Chapellerie Traclet
hello
We apologized for the delay and we sent the product to you at our expense by fast carrier.
We try to do our best but apparently it's not enough for you.
Please let us know what we should have done following this delivery delay.
Best regards
Traclet
We apologized for the delay and we sent the product to you at our expense by fast carrier.
We try to do our best but apparently it's not enough for you.
Please let us know what we should have done following this delivery delay.
Best regards
Traclet
A
Rating: 3 out of 5
There was too much delay for my order, order placed on December 6 received on December 23 no email or call to warn of this delay seeing the days advance I had to call myself as there was no response following the email sent.
Translated reviews
A
Rating: 5 out of 5
To advise.
Translated reviews
A
Rating: 5 out of 5
Always just as perfect
Translated reviews
A
Rating: 5 out of 5
Very good site, nothing to inform and easy to use.
Translated reviews