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Rating: 5 out of 5
The site offers many models, so an enormous choice, the prices offered suit all budgets from the smallest to higher prices. I recommend this site to future buyers.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Clear and practical site
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A
Rating: 5 out of 5
Good site, I recommend
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A
Rating: 5 out of 5
Very well made site. Very fast shipping.
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A
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Very good site, I finally found the hat I had been looking for a long time and made in France
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Very good, as usual.
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A
Rating: 5 out of 5
A wide choice and all the necessary information to determine the model that best suits our wish.
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A
Rating: 5 out of 5
Very well done and top order tracking
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A
Rating: 5 out of 5
Complete and easy to use
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A
Rating: 5 out of 5
You can order on this site with your eyes closed! Very good contact. Very good products and advice and choice!
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A
Rating: 5 out of 5
Choice, advice, reviews, good value for money. To recommend in this very targeted category of items.
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A
Rating: 5 out of 5
Speed between order and delivery, nothing to complain about
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A
Rating: 5 out of 5
Very good site
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A
Rating: 3 out of 5
the DPD carrier unfortunately delivers without prior contact: it would not have been possible to send me either an email or SMS (they are the only ones who had this problem...) The 2 working days became 4 and would have become 7 if I had not gone to the depot myself regarding the essential caps on J5.
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A
Rating: 3 out of 5
I have already recommended this site to different people who then made purchases there. But while I no longer know how many caps and hats I have, old customers like me are not particularly well treated!
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Response from Chapellerie Traclet
hello
Yes, we thank you for your loyalty and as a loyal customer, you are entitled to loyalty points.
We have seen that since 2010 you have not used them. These can be found in the loyalty points section.
Remaining at your loyalty
Best regards
Traclet
Yes, we thank you for your loyalty and as a loyal customer, you are entitled to loyalty points.
We have seen that since 2010 you have not used them. These can be found in the loyalty points section.
Remaining at your loyalty
Best regards
Traclet
A
Rating: 5 out of 5
Nothing to report. Perfect service.
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A
Rating: 5 out of 5
Excellent from order to delivery
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A
Rating: 5 out of 5
Very good value for money.
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A
Rating: 3 out of 5
Various products offered on the site but we don't always have the sizes.
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A
Rating: 5 out of 5
Excellent
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A
Rating: 3 out of 5
A small guide, even in a few lines, on hat maintenance would have been welcome.
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Response from Chapellerie Traclet
Hello
There is indeed a small guide that can be found in the email received upon order confirmation.
Furthermore, it is also visible on our site that you can download at the following address
https://www.chapellerie-traclet.com/fr/content/14-comment-conserver-son-chapeau
remaining at your disposal
Best regards
Traclet
There is indeed a small guide that can be found in the email received upon order confirmation.
Furthermore, it is also visible on our site that you can download at the following address
https://www.chapellerie-traclet.com/fr/content/14-comment-conserver-son-chapeau
remaining at your disposal
Best regards
Traclet
A
Rating: 5 out of 5
A clear and complete site, a simple procedure to follow. Effective tracking.
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A
Rating: 5 out of 5
No comment
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very happy....
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A
Rating: 5 out of 5
Very good.
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A
Rating: 5 out of 5
Clear, efficient, with choices. Very good experience as a customer.
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A
Rating: 5 out of 5
The cap exactly meets my expectations, the shipping was very fast and the packaging was neat, in short, all good!!
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A
Rating: 5 out of 5
Very good. Lots of choices. Once the order is placed, everything is well followed. Impeccable delivery.
Only small downside. For another order, I managed to reach someone by phone. It seems that this option has been removed. The only solution is email.
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Only small downside. For another order, I managed to reach someone by phone. It seems that this option has been removed. The only solution is email.
A
Rating: 5 out of 5
I found my cap with you, exactly the one I haven't taken off for 3 years. It was well worn, and now it's brand new.
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A
Rating: 5 out of 5
Very good, quality of the product made in France.
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A
Rating: 5 out of 5
Great quality of the item
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A
Rating: 5 out of 5
A good company distributing beautiful hats with a very good quality/price ratio!
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A
Rating: 5 out of 5
Pretty gift box
fast delivery
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fast delivery
A
Rating: 3 out of 5
It took more than 6 months to get my Tilley hat. After each call, I was supposed to be informed about the supply from Canada but I received nothing.
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Response from Chapellerie Traclet
hello
It is true that the delay was long to get the Tilley hat. It's a winter model and it is true that like many manufacturers, if they don't have it in stock, they only make it for winter on certain models.
As indicated during your call; we left you a message as soon as we received it but unfortunately this message must have had an issue. The hat had even been set aside by Mrs. Traclet.
We hope that the hat will satisfy you.
Best regards
Traclet
It is true that the delay was long to get the Tilley hat. It's a winter model and it is true that like many manufacturers, if they don't have it in stock, they only make it for winter on certain models.
As indicated during your call; we left you a message as soon as we received it but unfortunately this message must have had an issue. The hat had even been set aside by Mrs. Traclet.
We hope that the hat will satisfy you.
Best regards
Traclet
A
Rating: 5 out of 5
Serious seller and attentive
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A
Rating: 5 out of 5
Speed, product quality. I haven't dealt with customer service, hope it's as good just in case
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A
Rating: 5 out of 5
Package received very quickly and product carefully packaged. I would repeat the operation without any hesitation
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