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Français M
Rating: 3 out of 5
Paid return, it's rare and useless
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 5 stars
Reset filtersN
Rating: 5 out of 5
Great
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H
Rating: 5 out of 5
Smooth navigation on Traclet's website; Fast delivery by Chronopost; Customer service attentive; I am satisfied with my order
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S
Rating: 5 out of 5
Quality article, fast shipping.
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F
Rating: 5 out of 5
Very nice navy cap in warm caban fabric as it is lined, conforms to the order.
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D
Rating: 5 out of 5
Correct on all points! Delivery ok... I recommend.
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R
Rating: 5 out of 5
Perfect, corresponds well to the description!
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R
Rating: 5 out of 5
Totally satisfied with my order: quality and beauty of the products, size adequacy, careful service and fast delivery, everything was there! Thank you!
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L
Rating: 5 out of 5
I am very happy with my purchase at chapellerie-traclet.
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C
Rating: 5 out of 5
Responsiveness.
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I
Rating: 2 out of 5
order of a blue cap available for order, unavailable at validation and upon receipt the blue becomes beige thank you.
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your experience.
We are sincerely sorry to learn that your order did not meet your expectations and that the color did not match your initial choice. Your feedback is valuable and allows us to improve our service.
Please send us a photo of the model received in beige and inform us by email of this error and we will proceed to send the correct color.
Best regards.
The chapellerie-traclet team
We thank you for taking the time to share your experience.
We are sincerely sorry to learn that your order did not meet your expectations and that the color did not match your initial choice. Your feedback is valuable and allows us to improve our service.
Please send us a photo of the model received in beige and inform us by email of this error and we will proceed to send the correct color.
Best regards.
The chapellerie-traclet team
F
Rating: 5 out of 5
The site, the products, the delivery, everything is perfect.
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F
Rating: 5 out of 5
It wasn't me who found it but a young person.
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C
Rating: 5 out of 5
Everything is well respected.
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B
Rating: 5 out of 5
Hello, this is a gift for Christmas.
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A
Rating: 5 out of 5
Very satisfied.
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J
Rating: 5 out of 5
Perfect.
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A
Rating: 5 out of 5
Product conforms to my expectations. Adequate packaging for a long journey.
Delivery time correct.
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Delivery time correct.
M
Rating: 5 out of 5
Order arrived on time and in very good condition, I recommend.
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P
Rating: 5 out of 5
Very good.
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G
Rating: 3 out of 5
error in the size of the chapka, one must be a bit more vigilant in preparing orders. The product itself is impeccable
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P
Rating: 5 out of 5
Navigation on the website, delivery and customer service are very good. I am very satisfied with the order.
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M
Rating: 5 out of 5
Clear site, fast delivery.
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B
Rating: 5 out of 5
Precise descriptions, useful setup video.
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I
Rating: 5 out of 5
Fast delivery, well packaged. Nightcap waiting to be gifted and tried on!
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B
Rating: 5 out of 5
Awesome quality cap. It fits normally. Fast shipping and well protected. Good communication.
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M
Rating: 5 out of 5
I am very satisfied with my cap.
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E
Rating: 5 out of 5
From the order to the reception, everything was perfect.
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D
Rating: 5 out of 5
Perfect, thank you!
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C
Rating: 5 out of 5
Very good telephone advice, good products, careful packaging.
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C
Rating: 5 out of 5
Serious site. Compliant with the product description
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L
Rating: 5 out of 5
Timely delivery, very good product in accordance with its advertisement
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G
Rating: 5 out of 5
Used to buying from Traclet, I have never been disappointed.
Best regards
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Best regards
A
Rating: 5 out of 5
Beautiful beret made in France and very fast shipping, I am very satisfied with my purchase!
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P
Rating: 5 out of 5
Delivery of the item corresponding in every way to the description of the ordered product
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R
Rating: 5 out of 5
Product compliant and received within the deadline
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T
Rating: 5 out of 5
Super item
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A
Rating: 5 out of 5
As usual, I was able to find the item I wanted quite quickly on the site, and in my size.
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J
Rating: 3 out of 5
long delivery times
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W
Rating: 5 out of 5
Everything went well.
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