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Rating: 5 out of 5
excellent
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 5 stars
Reset filtersA
Rating: 3 out of 5
Satisfactory
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A
Rating: 5 out of 5
very good site if needed I will recommend this site
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A
Rating: 5 out of 5
Effective.
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A
Rating: 5 out of 5
order received quickly and in good condition. For a hat it's better!
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A
Rating: 5 out of 5
I want to congratulate the person at the phone reception for their listening, investment, and skills. Thanks to him I was able to order the hat I wanted and not another one, as he found the solution despite a size issue. Thank you again for your professionalism, your wise advice, and your kindness. The package arrived on time and in perfect condition. Don't hesitate to call them.
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A
Rating: 5 out of 5
Impeccable
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A
Rating: 5 out of 5
Very serious site with quality products
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A
Rating: 5 out of 5
Essential
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A
Rating: 5 out of 5
I recommend this site. Huge choice and quality
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A
Rating: 5 out of 5
Nothing to report, impeccable
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A
Rating: 3 out of 5
Serious site.
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A
Rating: 5 out of 5
Large choice, efficiency, and speed...
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A
Rating: 3 out of 5
Aggressive email response to a question about order tracking!
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Response from Chapellerie Traclet
Hello
Please excuse us if we used an aggressive tone in our email.
That was not our intention.
Here are the two emails that were sent to you.
If you have a suggestion for a less aggressive email, we are open to your proposal to satisfy you as best as possible.
Remaining at your disposal
Best regards
Traclet
------------------------------------------------
Hello,
We are following up on your message
The melon color russet is a product on order with a delay of 2/3 weeks
Please excuse us if we used an aggressive tone in our email.
That was not our intention.
Here are the two emails that were sent to you.
If you have a suggestion for a less aggressive email, we are open to your proposal to satisfy you as best as possible.
Remaining at your disposal
Best regards
Traclet
------------------------------------------------
Hello,
We are following up on your message
The melon color russet is a product on order with a delay of 2/3 weeks
A
Rating: 5 out of 5
Beautiful product with a very good quality-price ratio I highly recommend it
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A
Rating: 5 out of 5
excellent presentation
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A
Rating: 5 out of 5
Super cap
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A
Rating: 5 out of 5
very serious company, very careful packaging, fast delivery.
I recommend this site to anyone looking for a quality headgear
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I recommend this site to anyone looking for a quality headgear
A
Rating: 5 out of 5
perfect
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A
Rating: 5 out of 5
Perfect. Very short delivery time. Package in perfect condition.
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A
Rating: 5 out of 5
Fast shipping
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A
Rating: 3 out of 5
noted on the site
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Response from Chapellerie Traclet
The product will be delivered at the beginning of next week.
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
--------------------------------
Hello,
The melon hat will leave next week from us.
An email with the package tracking will be sent to you upon its dispatch for tracking the package.
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
A
Rating: 5 out of 5
Nothing to report, everything is perfect
Thank you
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Thank you
A
Rating: 5 out of 5
Fast delivery, 100% compliant items :-))
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A
Rating: 5 out of 5
Fast delivery, compliant product, perfect
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A
Rating: 5 out of 5
Very good service
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A
Rating: 2 out of 5
The password for my user was sent to me by email IN PLAIN TEXT, this is a significant security issue for an online sales site!!
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Response from Chapellerie Traclet
Hello
I did not see this as a security issue since the password is sent to your personal email address. In this case, if someone has stolen your email address; they can intervene even if it is not sent to your email because they will have a link instead.
Please explain your issue with the sending of the password because I do not see the problem well.
Best regards
Traclet
I did not see this as a security issue since the password is sent to your personal email address. In this case, if someone has stolen your email address; they can intervene even if it is not sent to your email because they will have a link instead.
Please explain your issue with the sending of the password because I do not see the problem well.
Best regards
Traclet
A
Rating: 5 out of 5
Never disappointed with the ordered products. Speed for delivery.
Too bad there are many out of stock items.
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Too bad there are many out of stock items.
A
Rating: 5 out of 5
very satisfied
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A
Rating: 5 out of 5
Nothing to complain about
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A
Rating: 5 out of 5
Very nice product.
Speed.
Perfect...
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Speed.
Perfect...
A
Rating: 5 out of 5
Professional
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A
Rating: 5 out of 5
Serious site, professionals and well secured
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A
Rating: 5 out of 5
an enormous choice and fair prices, no hesitation!
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Fast, very good
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A
Rating: 3 out of 5
I would have liked to be kept informed about the delivery delay. I had to send an email to find out what was going on. The response was immediate but a bit curt.
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A
Rating: 5 out of 5
Very good site, very fast order. Availability and friendliness of sellers by phone to get more information about hats and size.
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A
Rating: 5 out of 5
The reference site for hat enthusiasts.
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A
Rating: 5 out of 5
Perfect.
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