Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2015
Kindness, competence, express service\ incomparable choice\ I am won over by this business that I recommend and with which I will make future purchases
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2015
nothing more to say, more efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2015
Everything received, thank you very much.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2015
very good because received very quickly. it encourages me to reorder thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2015
Many choices but navigating among the different items was not easy. Difficult to find an item we liked previously, for example.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2015
Very careful packaging, kind attention including a pen in the package
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2015
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2015
The site is pleasant and ergonomic\ however, the initially desired item was out of stock with information that it would be available soon without a precise date! I had to call the shop to get more information! Telephone reception was top-notch, the interlocutor was extremely kind and polite.\ Finally, a top delivery without extra cost!\ I am delighted!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2015
Very fast and careful shipping. The cap corresponds to the online image. I called and got an interlocutor right away who informed me very well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2015
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2015
Fast shipping and very good packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2015
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2015
perfect delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2015
Functional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2015
Easy to use, clear.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2015
Very satisfied with the service and the product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2015
Perfect, the item matches what I expected.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2015
Good reception but no announcement or follow-up since the order, having no idea if the package had left, in transit and when it would arrive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2015
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2015
Perfect, except for a slight issue with the size of the packaging box, it would be perfect with 1 to 2 cm less because once the postman puts it in the mailbox by opening the large panel of the boxes, we customers can no longer take out the box placed in the mailbox diagonally. Because we have collective mailboxes (about twenty). Slight little problem otherwise apart from that, it's perfect.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2015
the quality of manufacturing corresponds to the request, the quality/price ratio is good. However, the delivery time announced on the product does not correspond to reality: announced 3 weeks... product delivered 6 weeks!!! this service seriously needs improvement!!! I could not use my hat in time (I had an important event)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2015
Compliant R.A.S
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2015
perfect, fast and very well packaged!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2015
Quality speed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2015
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2015
Great, fast reception, order on Tuesday received on Saturday! Perfect packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2015
Very fast delivery. The hats are very well packaged and match the photos.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2015
Very user-friendly and complete site. A wealth of information (descriptions and images) allowing for thoughtful choice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2015
impeccable offer and delivery times
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2015
reliable, quality and French
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2015
easy to use site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2015
Hat meets my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2015
Rare product on the net. Excellent quality of manufacture. Reasonable price. Perfect service. Responds to emails quickly and courteously. Fast delivery. Adequate packaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2015
I sent a thank you email, I am very happy with the speed of processing, the emails to inform about the progress, and the delivery by the Post.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2015
User-friendly and simple to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2015
very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2015
package received late, no response to my email, first and last order with them.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2015
everything is perfect, seriousness, speed, impeccable packaging!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2015
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2015
Excellent service.
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