Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 3 and 5 stars

Reset filters
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2015
good understanding, good description, large choice, fast reception
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2015
Precise and clear, it allows for easy ordering
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2015
Serious
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2015
Perfect
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2015
VERY PRACTICAL!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2015
fast shipping
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2015
availability, speed and efficiency
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2015
I was pleasantly surprised by the very fast delivery times... which is not the case elsewhere!!!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2015
Super and very complete
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2015
I had to pay a customs fee of 20 Swiss francs which greatly increases the purchase ...... can you have agreements with Switzerland?
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2015
very good site with a very wide choice of hats
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2015
Very serious site
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2015
Order delivered on time, excellent follow-up.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2015
In line with my expectations
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2015
Small issue when paying for my order but quickly resolved thanks to an advisor.
Package received very quickly.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2015
Very visual, easy to handle. Nothing to say.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2015
Perfect
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2015
Very good service!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2015
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2015
Head circumference = forehead - small bump behind the head = 61 cm. I initially took L thinking it would be large. After calling Traclet customer service and receiving very good advice, they changed my order to XL. And finally, the size XL is perfect, the cap is beautiful and of very good quality. So thank you for the advice from Traclet that I received by phone.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2015
Very nice cap that was very popular.
Delivery time respected.
Perfect!!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2015
I returned my order because I realized that size 56 was too big and I want you to replace it with size 55
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2015
Nothing to complain about. Perfect in every way.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2015
Website rich in choices
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2015
I love my new hat
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/10/2015
Super!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2015
Nothing to report, just as I ordered, okay.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2015
Super cool, a lot of choices, hard to choose.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2015
Very good for everything, very satisfied, I recommend.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2015
Chapka conforms to the order, fast delivery, everything is okay, thank you.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2015
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2015
Efficient
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2015
super...
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2015
A very large selection, with products for every category of person.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2015
Fast and serious!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2015
Good presentation of products
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2015
When clicking on men's caps, you end up with women's caps. Men's and women's caps are mixed and even if they are unisex caps, it is not always indicated.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2015
Your product is very good and you shipped it in a good time. But the means of transport was fatal. You assure the international customer that they will receive their package within 72 hours. After three days, a week, one starts to worry. We check Collisimo, but the only information we find is "Your package has left France" ..... what does that mean? After three weeks we know nothing, we have no way to track it ... Has the package been lost? How can we follow it? What to do? Well, finally after almost 4 weeks my caps finally arrived without problem. But wouldn't it be better for the customer to know that delivery will take 4 weeks, avoiding all the stress of not knowing after three days? Be honest with the customer and tell them that the package will take three to four weeks and then let them choose whether to proceed with the purchase .... but do not promise a delivery time that you are not capable of guaranteeing. It would avoid a lot of worries......
I would have just as well bought the caps, knowing that the package would take three to four weeks, and that would have spared me the worry of wondering if my package was lost.
Thank you
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2015
I recommend with pleasure
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2015
very good product, fast delivery, very satisfied
Translated reviews
We use cookies for audience measurement and improving user experience.