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Rating: 5 out of 5
Perfect
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 3 and 5 stars
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Rating: 3 out of 5
Announced color beige while it is almost white.
Displayed size really very small.
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Displayed size really very small.
M
Rating: 5 out of 5
fast delivery and product as expected
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M
Rating: 3 out of 5
Delivery by Colissimo poorly tracked. The product is 2 sizes larger than the actual head circumference. Actual head circumference = 61, as a precaution I ordered size 60 ... I should have ordered size 59 for the cap to fit well.
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B
Rating: 5 out of 5
beautiful product, quality cotton, nice denim color. Bought a size down because it's an American brand. A bit tight though I need to go between sizes
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V
Rating: 5 out of 5
Serious and quality site!
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A
Rating: 5 out of 5
Perfect !! Thank you
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C
Rating: 5 out of 5
Very beautiful boater in a nice quality straw
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A
Rating: 5 out of 5
Serious
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L
Rating: 5 out of 5
As usual, no problem
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P
Rating: 5 out of 5
Hello arrived earlier than expected great
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A
Rating: 2 out of 5
It is noted on the site two to three days for delivery. I will receive my package a week after my order... I will not enjoy the hat during my vacation, very disappointed!
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Response from Chapellerie Traclet
Hello, We are sincerely sorry to hear that the delivery of your hat took longer than expected and that this impacted your vacation. Your disappointment is understandable, and we apologize for this delay beyond our control. The order was placed on the evening of the 12th and it was shipped on the morning of the 13th under Colissimo tracking and delivered to the relay point on the 16th due to the August 15th holiday in France. We hope you can pick it up on Monday. Best regards, Traclet Sébastien
S
Rating: 5 out of 5
Trustworthy company
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P
Rating: 5 out of 5
Very professional
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S
Rating: 5 out of 5
Product conforms to the presentation on the site. Very fast shipping
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D
Rating: 5 out of 5
Direct phone contact after a payment difficulty by credit card, very good welcome, complete handling by the person on the phone, received my hat 72 hours later carefully packed in a box.
Very beautiful product.
I would say 'hat. !!!'
Thank you.
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Very beautiful product.
I would say 'hat. !!!'
Thank you.
C
Rating: 5 out of 5
Article of very good quality. I like it a lot, very happy. I highly recommend.
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M
Rating: 5 out of 5
Fedora hat received on time very beautiful
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S
Rating: 5 out of 5
Perfect product, delivery longer than promised ...
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G
Rating: 5 out of 5
Matches the description...
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V
Rating: 5 out of 5
Perfect from order to delivery.
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P
Rating: 5 out of 5
Simple, effective, fast.
Super quality.
No problem.
The best…
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Super quality.
No problem.
The best…
E
Rating: 5 out of 5
Great!
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D
Rating: 5 out of 5
It was very easy to navigate in English and French
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B
Rating: 5 out of 5
Very easy to use site.
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J
Rating: 3 out of 5
Very fast delivery, the product seems to be of good quality but the packaging box is too small, the hat is deformed and looks like nothing, I am disappointed. I am not returning it because I need it and hope to be able to shape it properly. I don't think I will place another order on this site.
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J
Rating: 5 out of 5
Perfect
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G
Rating: 5 out of 5
Okido
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B
Rating: 5 out of 5
top seller
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J
Rating: 5 out of 5
Very nice Goretex Bob, however it is lined with fleece which is not mentioned in the product description, to be checked.
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P
Rating: 5 out of 5
Here we are dealing with a serious hat maker!
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G
Rating: 5 out of 5
Completely satisfied with my order! Quality hat. Fast delivery. Top!
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J
Rating: 5 out of 5
top.
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J
Rating: 5 out of 5
DELIVERY ON TIME.
ORDER AS EXPECTED.
EVERYTHING IS PERFECT.
THANK YOU
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ORDER AS EXPECTED.
EVERYTHING IS PERFECT.
THANK YOU
L
Rating: 5 out of 5
Quality hat, exactly what I was looking for. Fast and careful shipping, I am satisfied on all points!
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G
Rating: 5 out of 5
Hello, I am very satisfied with the delivery, the package arrived on time and in very good condition, thank you ;o)
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V
Rating: 5 out of 5
Nothing to complain about, I am always satisfied, items, price, packaging, delay, thank you to the Traclet team
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H
Rating: 5 out of 5
No problem
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G
Rating: 5 out of 5
Perfect. Thank you very much.
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F
Rating: 5 out of 5
As usual, always satisfied with the product and service. Keep it up
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