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Rating: 4 out of 5
Quality product, simple communication, thank you
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very nice quality, fast delivery
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A
Rating: 5 out of 5
As usual, quality hat, very well packaged.
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A
Rating: 5 out of 5
Product compliant and fast delivery
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A
Rating: 5 out of 5
Impeccable
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A
Rating: 5 out of 5
Delivery a bit long. But you were responsive when we asked you why. Thank you.
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A
Rating: 4 out of 5
German-made caps of good quality, comfortable. A bit of confusion about sizes but it works.
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A
Rating: 5 out of 5
Hello The site is clear and the delivery is fast
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A
Rating: 5 out of 5
Perfect product and delivery
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A
Rating: 5 out of 5
Perfect
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A
Rating: 2 out of 5
Hello
CAP ORDERED IN SIZE 58 DELIVERED IN SIZE 60
THEREFORE OBLIGATION TO RETURN IT
SHIPPING COSTS TO AND FROM FOR ME
IF THERE IS NO MORE SIZE 58 (WHICH I FEAR AND WHICH WOULD EXPLAIN THE DELIVERY IN 60) I WOULD HAVE SPENT SHIPPING FOR NO PURCHASE!
SLOW DOWN!
Translated reviews
CAP ORDERED IN SIZE 58 DELIVERED IN SIZE 60
THEREFORE OBLIGATION TO RETURN IT
SHIPPING COSTS TO AND FROM FOR ME
IF THERE IS NO MORE SIZE 58 (WHICH I FEAR AND WHICH WOULD EXPLAIN THE DELIVERY IN 60) I WOULD HAVE SPENT SHIPPING FOR NO PURCHASE!
SLOW DOWN!
Response from Chapellerie Traclet
Hello
please excuse us if we made a size error.
Please send us a photo of the received size with the order reference and we will proceed to send the correct size with a return label.
remaining at your disposal
best regards
Traclet sebastien
please excuse us if we made a size error.
Please send us a photo of the received size with the order reference and we will proceed to send the correct size with a return label.
remaining at your disposal
best regards
Traclet sebastien
A
Rating: 5 out of 5
Very satisfied, I recommend you!!!!
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A
Rating: 4 out of 5
Good shipping, however returns are poorly handled because you have to pay...
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A
Rating: 5 out of 5
Very good Thank you
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A
Rating: 5 out of 5
Well-made site, very easy order, too bad the delivery time was 5 days for me
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A
Rating: 4 out of 5
A serious site that has a very large selection of quality hats. Customer service responds quickly by email and phone. I recommend with pleasure.
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A
Rating: 5 out of 5
Hello, I have already mentioned the problems with color choices: on the site, you cannot see exactly the color of the chosen straps, nor can you individually choose which color you want to see. It should be like for cars, when you change color, the color of the straps changes. Best regards, Claude
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A
Rating: 5 out of 5
Nothing to say
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A
Rating: 5 out of 5
Excellent quality product, fast shipping
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A
Rating: 5 out of 5
Very nice finish
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A
Rating: 5 out of 5
Everything was well handled
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A
Rating: 5 out of 5
Very satisfied with the product
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A
Rating: 5 out of 5
Beautiful hats of good quality! This is my second order and I am still very satisfied.
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A
Rating: 5 out of 5
Excellent hat!!!
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A
Rating: 5 out of 5
Very fast delivery
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A
Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
Very satisfied. Fast delivery.
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A
Rating: 5 out of 5
Very complete site, well done
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A
Rating: 5 out of 5
Finally a quality product and especially FRENCH
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
The site is very well done and facilitates searches. The delivery went very well, the product is of quality. I will recommend on this site without any apprehension.
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A
Rating: 5 out of 5
Compliant and fast
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A
Rating: 5 out of 5
Very good responsiveness after contact by email.
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A
Rating: 5 out of 5
Nice purchase, perfectly adapted to the requested size. Correct delay, I recommend.
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A
Rating: 5 out of 5
As always at the top of quality and shipping services. I highly recommend.
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A
Rating: 4 out of 5
Size as expected and fast delivery
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A
Rating: 5 out of 5
Fast management and delivery, very friendly and helpful phone contact.
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A
Rating: 4 out of 5
As usual, no surprises, serious company, you receive the product described online
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A
Rating: 4 out of 5
The purchase on the site went smoothly, however the shipping and delivery are unfortunately very slow. I am still waiting for my order placed in mid-May 2024.
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A
Rating: 5 out of 5
Hello, I recommend the store in Roanne and the online store! The hats made by Sebastien are magnificent. The service is fast, efficient, and professional. Have a good day. Stéphane The Magician.
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