Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2024
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2024
Satisfied with the site. Very well done and a lot of precision success on the hats.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2024
Perfect all around and attentive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2024
order processed and shipped very quickly, careful packaging,
the ordered hat completely meets my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2024
I am always satisfied with the ordered product and the fast delivery. Your products are of good quality which encourages me to continue buying from you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2024
Magnificent hat, very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2024
Wide choice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2024
Super top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2024
meets expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2024
Meets my expectations
Thank you for your responsiveness regarding the missing product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2024
Fast delivery and very satisfied with the product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2024
Good shopping site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2024
Perfect careful and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2024
Very fast delivery, possibility to change the item if it does not fit
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/06/2024
The delivery was quick, but the post office messed everything up. I am not very satisfied with the ordered hat, it is extremely stiff, no comfort. Yet I did not buy a low-end model...
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Response from Chapellerie Traclet
Hello, please excuse us for this inconvenience with the post office. Regarding the stiffness of the hat at Brixton with 8-9 cm brims, the felt is stiffened to hold; otherwise, the brims would be like a wide-brimmed hat and would not hold. If you want to make it softer, you can steam it to remove some stiffness. Remaining at your disposal. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2024
Good quality, fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2024
Simple and secure process
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2024
everything was respected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2024
Perfect, good advice and good phone reception. Always very good quality, careful packaging, very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2024
excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2024
The ergonomics of the site are very satisfactory. The products offered are well detailed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2024
Hello to you! No news yet from the parcel relay. I will respond when I have them. Thank you in the meantime. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2024
Clear and concise
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2024
Fast delivery and the item very well packaged and protected!!! 10/10
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2024
Very responsive, order as expected; Bravo!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2024
very easy to place an order. you can choose your hat size.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2024
As a loyal customer of the site, I have always been satisfied with my orders. Very complete site and perfect shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2024
Site rich in choices of headgear of all kinds, all styles, in many materials.
Fast and correct delivery service (date respected, friendly delivery person...)
Careful packaging to protect a hat that does not need to be folded or creased
Product- exactly as presented and as I ordered.
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2024
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2024
I am very happy with my purchase, very nice quality hat and fast delivery I will order again from Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2024
Superb product - Fast and efficient delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2024
Perfect in every way.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2024
Fast delivery,
Top customer service, very responsive
Product as expected!
I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2024
Good quality hat!
Fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2024
Product meets our expectations, fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2024
The order arrived on time in perfect condition. The hat is as described. The size is correct.
The manufacturing seems solid and the finishes are
perfect.
If I have the opportunity, I will reorder with complete confidence.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2024
very good product, effective explanations on the site, fast shipping. Top notch.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2024
Cap of very good quality. Light and elegant. Ideal for summer. Very serious site that I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2024
Very nice hat, very well packaged, fast shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2024
Very happy with my order, my son was delighted with his gift.
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