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Rating: 5 out of 5
Very satisfied, excellent products, fast shipping... I recommend.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Easy navigation. Good explanations.
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A
Rating: 5 out of 5
Very good.
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A
Rating: 5 out of 5
Excellent service.
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A
Rating: 5 out of 5
Very satisfied with my purchases.
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A
Rating: 5 out of 5
Very well made and complete site and very fast delivery.
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A
Rating: 5 out of 5
Very satisfied, product conforms to the order, fast delivery.
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A
Rating: 5 out of 5
The photos of the hats are not artificially enhanced. The choice in the catalog is identical to the product received. Delivery, in quality packaging, is fast and conforms to the order.
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A
Rating: 5 out of 5
Fast delivery service, well packaged, product conforms to the photo and of good quality, I recommend.
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A
Rating: 5 out of 5
Comfortable and quickly delivered item.
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A
Rating: 5 out of 5
Clear and precise, proposal according to intelligent search. Hat exactly as indicated (unique model).
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A
Rating: 2 out of 5
The material and design of the hat seem qualitative; however, I ordered a hat in size M, and the one I received corresponds more to a size L after measuring on my part (despite the fact that it is labeled M). I have therefore contacted the site to have it replaced; I have been without a response for several days, and I hope this comment will attract the attention of the staff managing after-sales service...
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Response from Chapellerie Traclet
Hello, we will resend you the email we sent on May 28. If there is a size issue, it is of course possible to exchange it for the smaller size. The link will also be sent to you by email; otherwise, here it is below: https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau. Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 5 out of 5
Great choice and detailed description of items.
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A
Rating: 5 out of 5
Very serious company, quality products.
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A
Rating: 5 out of 5
Respect for delivery times. Perfect packaging.
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A
Rating: 5 out of 5
Accessible and well-made site, you can quickly find what you are looking for!
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A
Rating: 5 out of 5
Contact is easy by phone and the hat is really perfect (size, shape,..) I recommend!!
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A
Rating: 5 out of 5
Everything went very well.
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A
Rating: 5 out of 5
Serious site, I recommend without reservation.
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A
Rating: 5 out of 5
Very satisfied.
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A
Rating: 5 out of 5
Very beautiful product. After-sales service is great!
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A
Rating: 5 out of 5
This is the 2nd purchase I make with you and I am very satisfied, delivery is very fast and careful, product of very good quality, I recommend!!!
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A
Rating: 5 out of 5
The delivery was quick, and the cap is very beautiful.
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A
Rating: 5 out of 5
ok tb
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A
Rating: 5 out of 5
I thank the whole team and especially Catherine (and Sébastien) for their availability, kindness, and understanding. I received my hat well. A big thank you.
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A
Rating: 5 out of 5
Quality products, fast delivery.
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A
Rating: 5 out of 5
Product confirmed, package particularly well cared for.
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A
Rating: 5 out of 5
Excellent quality felt, perfect hat fitting perfectly and surprisingly fast shipping. Thank you.
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A
Rating: 5 out of 5
perfect ... as expected
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Item conforms to the description.
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A
Rating: 5 out of 5
Very responsive!
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A
Rating: 5 out of 5
Great!
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A
Rating: 5 out of 5
Magnificent, thank you.
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A
Rating: 5 out of 5
Everything went well. The recipient (the order was a gift) would have appreciated a small care guide included with the package.
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A
Rating: 5 out of 5
Everything is perfect.
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A
Rating: 5 out of 5
Perfect top quality
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A
Rating: 5 out of 5
Very good site with superb products
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A
Rating: 5 out of 5
Very beautiful realization, with the detail of the making and perfect packaging.
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A
Rating: 5 out of 5
Very satisfied with my new hat, fast delivery and well packaged.
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