Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 4 and 5 stars

Reset filters
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2023
Fast and good packaging.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2023
Good
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2023
Good purchase, fast shipping and well packaged, beautiful product, I recommend.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2023
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2023
fast service
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2023
Everything is perfect except the registration of the hat on the Canadian site.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2023
Order compliant, fast delivery. No issues.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2023
Very fast delivery! Order completely compliant
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2023
Ultra fast delivery, very good quality item, in a word excellent
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2023
Overall good. But the search function does not allow finding products in stock, many sizes are restocked or out of stock.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2023
Nothing to report
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2023
A lot of choices on the site, very fast delivery to the relay point. Satisfied with my first order
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2023
Shipping and receipt very fast despite a traditionally busy period and product compliant with my expectations. I am very satisfied. Thank you
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2023
Fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2023
I am very satisfied with the product offered following an email contact. Excellent advice and customer service.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2023
Everything was perfect, sent on time, package very well wrapped and beautiful toque.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2023
Serious site, compliant product, delivery time respected despite the period (order on 22/12, received on 24/12)
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2023
Hat taken in size 58 is a bit large compared to an old one of this size. See the quality in use.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2023
Very readable
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2023
Perfect, very satisfied with this item! Fast delivery, thank you!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2023
Items compliant with my choices, speed of shipping!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2023
Order compliant, fast delivery and very good packaging
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2023
Compliant items, fast delivery, I recommend
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2023
Very easy and professional service. Thank you
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2023
Speed and quality
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2023
Perfect from start to finish.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2023
Well, nothing to say. Everything was respected: deadlines, quality, etc...
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2023
Excellent service
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/12/2023
Product ordered on 12/06/2023 with a delay of two weeks.
Received on 12/28/2023. I did not find customer service very responsive.
The hat seems to be of good quality, to see over time.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this week's delay.
An email was sent to indicate a delay of two weeks, but then we did not send this week's delay. Finally, a follow-up email was sent to you.
We hope that the hat will give you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2023
Very happy!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2023
Great selection, easy site.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2023
Great service with a tracked delivery to the UK. The hat was as described and one of the few places in Europe I could find it at a reasonable price. Very good!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2023
Good evening,
I was lucky because when I typed in my search engine, the Taclet hat shop appeared. An online store that has a multitude of hats. Therefore, you can find your happiness there. And I found mine.
So cool
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/12/2023
Correct product, however the site is not up to date regarding product availability and there is no email to inform of a longer delivery time than expected.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay.
According to our server, an email was indeed sent on 12/10/23 indicating a supply issue.
We are sorry if this did not reach you and we apologize for that.
Awaiting restocking 12/10/2023 18:57:01
Payment accepted 12/10/2023 18:57:00
We hope that the products will give you complete satisfaction.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2023
Impeccable quality, delivery within the expected time, I recommend!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2023
No problem. Very good quality
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2023
A lot of choices, waiting time of about 3-4 weeks
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2023
Very easy to order. Reliable delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2023
Chapka ordered in November and received just before Christmas. The chapka is well made and very beautiful. Small downside, it lacks the 'Made in' label and it arrived just in time a few days before Christmas. I was a bit worried... But it's perfect.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2023
Everything is OK
Translated reviews
We use cookies for audience measurement and improving user experience.