Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 4 and 5 stars

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Acheteur Vérifié

Published on 21/12/2023 à 07h27 following a purchase from 13/12/2023

Very good

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Acheteur Vérifié

Published on 21/12/2023 à 07h10 following a purchase from 15/12/2023

Order received. But not at the Relay that I had chosen and which was the closest to my home; too bad!

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Acheteur Vérifié

Published on 20/12/2023 à 21h00 following a purchase from 13/12/2023

I recommend

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Acheteur Vérifié

Published on 20/12/2023 à 20h46 following a purchase from 13/12/2023

Well received. Nice nightcap. Seems to be of good quality

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Acheteur Vérifié

Published on 20/12/2023 à 20h16 following a purchase from 13/12/2023

clear

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Acheteur Vérifié

Published on 20/12/2023 à 20h09 following a purchase from 16/10/2023

Attentive interlocutor

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Acheteur Vérifié

Published on 20/12/2023 à 19h53 following a purchase from 17/12/2023

Perfect

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Acheteur Vérifié

Published on 20/12/2023 à 19h48 following a purchase from 14/12/2023

Kindness at the order, fast delivery, perfect quality.

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Acheteur Vérifié

Published on 20/12/2023 à 13h44 following a purchase from 19/11/2023

Perfect

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Acheteur Vérifié

Published on 20/12/2023 à 08h12 following a purchase from 25/11/2023

Orders and deliveries respected, very good.

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Acheteur Vérifié

Published on 19/12/2023 à 22h15 following a purchase from 02/12/2023

Well packaged
Item of very good quality

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Acheteur Vérifié

Published on 19/12/2023 à 21h37 following a purchase from 13/12/2023

Easy order. Fast delivery. Products very well protected.

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Acheteur Vérifié

Published on 19/12/2023 à 21h17 following a purchase from 12/12/2023

Impeccable delivery service, product conforms to the description. Highly recommended.

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Acheteur Vérifié

Published on 19/12/2023 à 21h09 following a purchase from 11/12/2023

Very good

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Acheteur Vérifié

Published on 19/12/2023 à 20h51 following a purchase from 12/12/2023

Fast shipping
Quality product

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Acheteur Vérifié

Published on 19/12/2023 à 18h29 following a purchase from 09/12/2023

Excellent phone relationship for information on size! Fast and careful delivery... Happiness before Christmas! Good continuation!

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Acheteur Vérifié

Published on 19/12/2023 à 18h22 following a purchase from 09/12/2023

Perfect

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Acheteur Vérifié

Published on 19/12/2023 à 18h18 following a purchase from 13/12/2023

Great!

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Acheteur Vérifié

Published on 19/12/2023 à 17h48 following a purchase from 05/12/2023

Too bad this product is not made in France

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Acheteur Vérifié

Published on 19/12/2023 à 17h25 following a purchase from 15/12/2023

Overall good, quality product, fast delivery, but navigation on the site a bit complicated to find the desired product. The suggestions are not always relevant based on the chosen filters.

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Acheteur Vérifié

Published on 19/12/2023 à 14h59 following a purchase from 14/12/2023

First purchase and certainly not the last! Top fast shipping.

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Acheteur Vérifié

Published on 19/12/2023 à 13h12 following a purchase from 14/12/2023

Meets my wishes

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Acheteur Vérifié

Published on 19/12/2023 à 13h00 following a purchase from 12/12/2023

The order went well on the website. Impossible to pay for gift wrapping (Christmas) so I asked to make a gift package in the comment. Delivery received on time. Of the two beanies received, there is a model error, not the right model at all nor the color. No gift wrapping, two beanies loose in a box like an order from a big site. I would have liked to be informed by email that there was no wrapping service. The products are of good quality but I feel like I placed an order on a large 'industrial' site, disappointed with the service.
I will keep the wrong beanie, I don't want to waste my time returning it, it will be an unexpected gift for someone else.

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Response from Chapellerie Traclet Published on 19/12/2023

Hello
Yes, we do not do gift wrapping except in the shop, but online, we cannot manage that currently as it requires a time we do not have and we do not wish to charge for a service we cannot offer properly.
Regarding your order, we do have two items but not two beanies.
One is for a Bordeaux Polar Anushka Cloche Hat - Traclet and the other is a Pompon Beanie Zélie Marine - Le Drap.
Please let us know which one has an error so we can send you the correct product.
Remaining at your disposal and please excuse us for this error.
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 19/12/2023 à 12h23 following a purchase from 11/12/2023

lots of choices

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Acheteur Vérifié

Published on 19/12/2023 à 12h01 following a purchase from 15/12/2023

No problem everything is fine as expected. If needed I will call your site again.

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Acheteur Vérifié

Published on 19/12/2023 à 10h24 following a purchase from 02/12/2023

Perfect

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Acheteur Vérifié

Published on 19/12/2023 à 09h14 following a purchase from 09/12/2023

Efficient and fast service, nothing to complain about Perfect!

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Acheteur Vérifié

Published on 19/12/2023 à 09h02 following a purchase from 13/12/2023

Quality items. Too bad there is no packaging for all items.

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Acheteur Vérifié

Published on 19/12/2023 à 08h21 following a purchase from 04/11/2023

Good follow-up

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Acheteur Vérifié

Published on 19/12/2023 à 07h20 following a purchase from 03/12/2023

Easy, fast and careful shipping.
Thank you

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Acheteur Vérifié

Published on 19/12/2023 à 02h02 following a purchase from 10/12/2023

Perfect, as every time. Good product, fast and careful shipping. Very satisfied.

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Acheteur Vérifié

Published on 19/12/2023 à 00h09 following a purchase from 12/12/2023

Very good

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Acheteur Vérifié

Published on 18/12/2023 à 23h39 following a purchase from 12/12/2023

No problem

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Acheteur Vérifié

Published on 18/12/2023 à 21h54 following a purchase from 11/12/2023

Very top

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Acheteur Vérifié

Published on 18/12/2023 à 21h32 following a purchase from 02/12/2023

Practical, simple and fast I recommend this site

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Acheteur Vérifié

Published on 18/12/2023 à 21h30 following a purchase from 08/12/2023

Fast delivery item conforms to my expectations

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Acheteur Vérifié

Published on 18/12/2023 à 20h57 following a purchase from 11/12/2023

very fast !!

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Acheteur Vérifié

Published on 18/12/2023 à 20h37 following a purchase from 14/12/2023

Excellent service

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Acheteur Vérifié

Published on 18/12/2023 à 20h07 following a purchase from 12/12/2023

A bit expensive but received quickly and nice product

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Acheteur Vérifié

Published on 18/12/2023 à 20h06 following a purchase from 14/12/2023

Ok perfect

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