Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2023
Easy navigation on the Net, impeccable delivery, package arrived in good condition, attentive customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2023
very well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2023
Well managed site very clear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2023
Great, 2nd hat ordered. Super happy. A wide choice for all budgets.. And a very good quality-price ratio.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2023
Satisfied because I found exactly the gift I was looking for
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2023
The order is exactly what I expected - They were out of stock at the time of ordering (and indicated on the site that the delay would be extended) I was able to call to get an expected delivery date, good reception and accurate information! I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2023
Delivery within the deadlines. Product corresponding to my order. Quality of the material
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/04/2023
Very nice quality realization; perfect delivery, careful package preparation. I recommend you.. now knowing that the delivery time is one month 1/2, or even 2.. thank you Cordially
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2023
Great value for money
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2023
Quality hat
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2023
Fast delivery and very good quality hats
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2023
Simply magnificent Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2023
I received my cap quickly and I am fully satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2023
Always very good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2023
All very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2023
Delighted with the quality of the ordered cap. Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2023
The delivery was long but I am quite satisfied with the product and its manufacturing.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2023
Impeccable site reflecting the quality of the products sold. Quality at a reasonable price
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2023
Very good thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2023
very happy with my purchase, have a nice day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2023
Fast and careful shipping. Very good quality product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2023
Hello fast delivery Very correct packaging Good communication by email Size of the hat and perfect quality I highly recommend this site Thank you again
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2023
Very happy with my purchase, fast delivery. I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2023
Happy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2023
Fast delivery, my hat well packaged, beautiful quality, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2023
very good site, reliable and serious. Speed of delivery, serious packaging, I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2023
Too bad there aren't more choices in large sizes. Maybe a return of items would be free of charge.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2023
With a phone call to Ets Traclet I received very good advice to finalize my choice. As before several times in the past. I thus ordered a product of excellent quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2023
The site is complete: large selection, precise details on the hats with clear photos for shapes and finishes, information for sizes.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2023
my maurice hat is perfect for the Tarasque festivals
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/06/2023
Hat below expected quality. Difficulties in finding the return protocol on the platform from my client area
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Response from Chapellerie Traclet
Hello
The quality of the Brixton hat is made of wool felt, then we have all qualities ranging from wool felt to rabbit fur without forgetting beaver fur...
What quality do you want?
Finally, regarding returns, the procedure is indicated on all our pages at the top return form as well as at the bottom of each page.
Here is the link on our site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2023
A bit complicated
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2023
Order sent quickly, meets my expectations, good quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2023
Ergonomic site, fast and perfect delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2023
The products are in accordance with the order, deadlines respected, the merchant is pleasant.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2023
No difficulties encountered.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2023
A very responsive customer service and a good choice of hat models (even if the choice is more limited for larger heads)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2023
Good purchase. Quality item delivered very quickly.
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