Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2023
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2023
Magnificent hat! Nothing to say about the quality and the work done on this hat. A big thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2023
Quality products and careful shipping. Top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2023
No problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2023
Very fast and careful shipping. The hat is of very good quality. A bit confused regarding the details on the site with the two other hats of the same brand and style. I eventually called the store directly for advice. Very nice, the person was clear and patient. I recommend the brand. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2023
Delivery compliant and on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/05/2023
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2023
Good! I find the packaging not neat!
I just received one from another brand
With a nice hat box!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2023
Very good. Very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2023
Perfect, both in advice and delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2023
Item completely compliant with the description. Very fast shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2023
Very nice quality ...but I chose a model that is too small
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2023
very good
I'm waiting for the follow-up since I made a return
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2023
I had a doubt about the size ordered in the cart, I left a message with the order and I quickly received confirmation of the sizes. In short, serious and responsive professionals and beautiful products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2023
Top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2023
my father found his hat of very good quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2023
I found the product I was interested in easily and quickly.
The ordered products arrived on time and in impeccable condition.
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2023
Very satisfied with the site and the customer service that responds quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/05/2023
beautiful hat made for my beautiful head
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2023
great
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/05/2023
Customer service impossible to reach. Emails without response and a phone number but no answer either. Otherwise, very good for a basic order.
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Response from Chapellerie Traclet
Hello, we can be reached at 04 77 71 40 58 from 9 AM to 12 PM and from 2 PM to 5 PM. Like many customers, if we are not available, you can leave us a message. Otherwise, we received an email on 22/05/23 at 11:28 AM and we replied on 22/05/23 at 11:38 AM. We have not received any other emails from you. We hope that the hat will satisfy you. Remaining at your disposal. Best regards, Traclet.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2023
very satisfied with the product and the delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2023
I have already had the opportunity to say how good I thought of this site Traclet
You can find very beautiful items and everything has always gone well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2023
perfect for everything
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2023
hat that meets my requirements size color shape ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2023
satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2023
No problem with the quality of the product, it meets my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2023
nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2023
Easy to access, quick response even by phone.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2023
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2023
More than perfect both in delivery time and in product quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2023
Very beautiful items and the site offers us a very wide choice Fast delivery and very satisfied with my last purchase
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2023
very satisfied, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2023
fast shipping and very satisfied with my order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2023
fast delivery and the ordered hat corresponds exactly to the description.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2023
Very simple and effective
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2023
Perfect, fast and compliant item.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2023
Easy navigation, clear site.
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