Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 4 and 5 stars

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J
Jean M.
Rating: 5 out of 5
following a purchase from 16/05/2026
Products visibly conform to the internet offer seen on the site
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Olivier R.
Rating: 5 out of 5
following a purchase from 16/05/2026
Super products sent very quickly. Thank you very much
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Celyne B.
Rating: 5 out of 5
following a purchase from 27/04/2026
Purchase of a hat with a lifetime guarantee sales argument. This guarantee has not existed for a long time but it is still listed on the site, I don't find that correct !!. Otherwise, the hat is beautiful and the shipping is fast.
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Patricia A.
Rating: 5 out of 5
following a purchase from 06/05/2026
I was well advised by the Sales Service I recommend
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Pilar Garcia G.
Rating: 5 out of 5
following a purchase from 16/04/2026
Very good experience with Chapellerie Traclet. Order received quickly, careful packaging and serious service. The proposed choice is vast, both for hats and for certain accessories and raw materials. As a professional in the hat-making sector, I particularly appreciate that they continue to keep the world of hats alive with such a complete offer. The contact is pleasant and the delivery reliable. An interesting address for enthusiasts as well as for professionals.
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Response from Chapellerie Traclet
Dear Pilar Garcia,

We warmly thank you for your flattering review and your valuable comments. We are delighted to learn that your experience with Chapellerie Traclet met your expectations. Your satisfaction, as well as your recognition for our varied offer and our service, encourages us to continue our commitment to our clientele. We look forward to welcoming you back to our site!

Best regards,
The Chapellerie Traclet team
J
Jean-François D.
Rating: 5 out of 5
following a purchase from 12/05/2026
very good
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Response from Chapellerie Traclet
Hello Jean-François,

Thank you very much for your positive review! We are delighted that you appreciated your experience on our site "Chapellerie Traclet". Please do not hesitate to reach out to us if you have any questions or need assistance.

Best regards,
The Chapellerie Traclet team
T
Thierry D.
Rating: 5 out of 5
following a purchase from 13/05/2026
Satisfied with the product, as described.
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Response from Chapellerie Traclet
We sincerely thank you for your positive evaluation, Thierry. We are delighted to learn that the product perfectly met your expectations and remains true to its description. Your satisfaction is our priority, and we hope to welcome you back to our store soon!
A
Andrejs I.
Rating: 5 out of 5
following a purchase from 14/05/2026
Thank you!
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Response from Chapellerie Traclet
Hello Andrejs,

We warmly thank you for your flattering review! It is a pleasure to know that you appreciated your experience on our site "Chapellerie Traclet". Please do not hesitate to reach out to us for any questions or future needs.
L
Laurent B.
Rating: 5 out of 5
following a purchase from 14/05/2026
-
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Response from Chapellerie Traclet
Hello Laurent,

We warmly thank you for your positive review and for the 5-star rating. Your satisfaction is our priority, and we are delighted that our site "Chapellerie Traclet" pleased you. Please do not hesitate to reach out to us for any questions or needs.
S
Sébastien G.
Rating: 5 out of 5
following a purchase from 14/05/2026
happy with my purchase
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Response from Chapellerie Traclet
Hello Sébastien,

We sincerely thank you for your flattering review and are delighted to learn that you are satisfied with your purchase at Chapellerie Traclet. Your satisfaction is our priority, and we hope to see you again very soon on our site.
J
Jean G.
Rating: 5 out of 5
following a purchase from 12/05/2026
very satisfied
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Response from Chapellerie Traclet
Hello Jean,

We sincerely thank you for your positive review and your rating of 5/5! We are delighted to learn that you are very satisfied with your experience on our site "Chapellerie Traclet". Your satisfaction is our greatest reward. We look forward to seeing you again soon!

Best regards,
The Chapellerie Traclet team
V
Valerij K.
Rating: 4 out of 5
following a purchase from 08/05/2026
Not very good condition
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Response from Chapellerie Traclet
Hello Valerij,

Thank you for taking the time to share your feedback on our site "Chapellerie Traclet". We are sorry to learn that some aspects of your experience did not meet your expectations. We place great importance on the quality of our products and would be happy to discuss this further with you to improve our services. Please do not hesitate to contact us with any suggestions or comments.

Best regards,
The Chapellerie Traclet team
L
Luc K.
Rating: 5 out of 5
following a purchase from 30/04/2026
Everything went well
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Response from Chapellerie Traclet
Dear Luc,

We warmly thank you for your positive feedback and for the 5/5 rating you gave to our site "Chapellerie Traclet". We are delighted to learn that your experience was satisfactory. Please feel free to reach out to us for your future orders, we will always be happy to serve you.

Best regards,
The Chapellerie Traclet team
M
Michel O.
Rating: 5 out of 5
following a purchase from 12/05/2026
Perfect article. Fast delivery.
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Response from Chapellerie Traclet
Hello Michel,

Thank you very much for your flattering review! We are delighted that you are satisfied with your article and our delivery service. We look forward to seeing you again on our site!

Best regards,
The Chapellerie Traclet team
J
Jean-Pierre M.
Rating: 5 out of 5
following a purchase from 12/05/2026
Excellent quality
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Response from Chapellerie Traclet
Dear Jean-Pierre,

We sincerely thank you for your flattering review and your perfect rating of 5/5! We are delighted to learn that you appreciate the quality of our products. Your satisfaction is our priority, and we hope to see you again soon on our site.

Best regards,
The Chapellerie Traclet team
S
Sophie C.
Rating: 5 out of 5
following a purchase from 07/05/2026
Perfect!
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Response from Chapellerie Traclet
Hello Sophie,

Thank you very much for your flattering review! We are delighted that our site "Chapellerie Traclet" has satisfied you. We look forward to seeing you again soon!

Best regards,
The Chapellerie Traclet team
F
Franck R.
Rating: 5 out of 5
following a purchase from 11/05/2026
PERFECT
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Response from Chapellerie Traclet
Dear Franck,

Thank you very much for your flattering review! We are delighted to hear that you are completely satisfied with your experience with Chapellerie Traclet. Your support motivates us to continue providing quality service.

See you soon!

The Chapellerie Traclet team
F
François Xavier B.
Rating: 5 out of 5
following a purchase from 28/04/2026
Correct, package received
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Response from Chapellerie Traclet
Hello François Xavier,

Thank you sincerely for your positive feedback and for taking the time to share your experience with us. We are delighted that your package was received in the best conditions. Please do not hesitate to reach out to us if you need assistance or for any other order!
F
Francois R.
Rating: 5 out of 5
following a purchase from 09/05/2026
Clear sales site Lots of choices Fast delivery
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Response from Chapellerie Traclet
Hello François,

Thank you warmly for your positive review and your 5/5 rating. We are delighted to learn that the clarity of our site and the speed of our delivery met your expectations. Your satisfaction is our priority, and we hope to see you again soon on Chapellerie Traclet.

Best regards,
The Chapellerie Traclet team
F
Fanny T.
Rating: 5 out of 5
following a purchase from 01/05/2026
very satisfied
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Response from Chapellerie Traclet
Dear Fanny,

Thank you very much for your positive feedback! We are delighted to learn that you are very satisfied with your experience on our site "Chapellerie Traclet". Your satisfaction is our priority, and we hope to see you again soon.

Best regards,
The Traclet team
F
Fanny F.
Rating: 5 out of 5
following a purchase from 12/05/2026
Very good value for money, very good product. My second purchase on this site. Impeccable. I recommend
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Response from Chapellerie Traclet
Dear Fanny,

We warmly thank you for your positive feedback and are delighted to hear that you are satisfied with your experience on our site "Chapellerie Traclet". Your renewed trust particularly touches us and we are happy to count you among our customers. We look forward to serving you again!
C
Claude T.
Rating: 5 out of 5
following a purchase from 11/05/2026
Many references with mostly quality items, and when there is a problem with a product, the company makes the necessary arrangements to provide a discount voucher.
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Response from Chapellerie Traclet
Hello Claude,

We sincerely thank you for your flattering review and your trust in Chapellerie Traclet. We are delighted to see that you appreciate the quality of our items and our after-sales service. Your satisfaction is our priority, and we remain at your disposal for any future requests.

Best regards,
The Chapellerie Traclet team
R
Rene T.
Rating: 5 out of 5
following a purchase from 11/05/2026
Perfect, always good quality items with competitive prices and timely delivery.
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Response from Chapellerie Traclet
Dear Rene,

We warmly thank you for your flattering review and for the perfect score of 5/5. We are delighted to hear that you appreciate the quality of our items as well as our competitive prices and the punctuality of our delivery service. Your satisfaction is our priority, and it is always a pleasure to serve you. See you very soon on our site!

Best regards,
The Chapellerie Traclet team
H
Hervé P.
Rating: 4 out of 5
following a purchase from 26/02/2026
Custom-made hat. Well made. Excellent customer service. Small downside, the site does not inform about the head height of the hats, the result did not match what I expected in terms of general proportion.
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Response from Chapellerie Traclet
Hello Hervé,

Thank you sincerely for your review and your rating. We are delighted that you are satisfied with the quality of your custom hat and our customer service. We take your comment regarding the head height information into account and are considering improving our site to better guide our customers. Please do not hesitate to contact us directly for any future questions, we will be happy to assist you.

Best regards,
The Chapellerie Traclet team
C
Christine M.
Rating: 5 out of 5
following a purchase from 11/05/2026
Hat conforms to the description delivered wrapped in tissue paper and in a rigid box.
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Response from Chapellerie Traclet
Dear Christine,

Thank you very much for your positive review! We are delighted that the hat met your expectations and that you appreciated the careful packaging. Your satisfaction is our priority. We look forward to seeing you again on our site!

Best regards,
The Chapellerie Traclet team
J
Jean Louis R.
Rating: 5 out of 5
following a purchase from 10/05/2026
Hat conforms to my wishes
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Response from Chapellerie Traclet
Hello Jean-Louis,

Thank you very much for your flattering review! We are delighted to hear that the hat meets your expectations. Your satisfaction is our priority, and we hope to see you again soon on our site.

Best regards,
The Chapellerie Traclet team
M
Michel O.
Rating: 5 out of 5
following a purchase from 10/05/2026
Hat conforms to the description. We would like the delivery person to notify us when they think they will deliver...
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Response from Chapellerie Traclet
Hello Michel,

Thank you very much for your positive review and your 5/5 rating! We are delighted that the hat meets your expectations. We also take your suggestion regarding the delivery person's communication into account and will do our best to improve this service.

See you soon on our site !

Best regards,
The Chapellerie Traclet team
K
Karim H.
Rating: 5 out of 5
following a purchase from 10/05/2026
Very good!
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Response from Chapellerie Traclet
Hello Karim,

We sincerely thank you for your positive feedback and your 5/5 rating. We are delighted to hear that you are satisfied with your experience at Chapellerie Traclet. Do not hesitate to come back to us if you need help or advice. See you very soon !

Best regards,
The Chapellerie Traclet team
K
Kinga R.
Rating: 5 out of 5
following a purchase from 11/05/2026
I have received the parcel very quickly even though I live in the UK. The hat is beautiful and of good quality. Thank you
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Response from Chapellerie Traclet
Hello Kinga,

Thank you very much for your flattering review! We are delighted to hear that you like your hat and that the delivery was fast. Your satisfaction is our priority, and we hope to see you again soon on our site.

Best regards,
The Chapellerie Traclet team
J
Joffrey R.
Rating: 5 out of 5
following a purchase from 09/05/2026
Delivered quite quickly product meets my expectations
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Response from Chapellerie Traclet
We sincerely thank you for your flattering review, Joffrey. We are delighted to hear that your order was delivered to you quickly and that the product meets your expectations. Your satisfaction is our priority, and we hope to see you again soon on our site "Chapellerie Traclet".
P
Pierre G.
Rating: 5 out of 5
following a purchase from 10/05/2026
Very happy with the hat
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Response from Chapellerie Traclet
Hello Pierre,

We warmly thank you for your flattering review and are delighted to hear that you are very satisfied with your hat. Your satisfaction is our priority, and we hope to see you again soon on our site for new discoveries.

Best regards,
The Chapellerie Traclet team
M
Mark F.
Rating: 5 out of 5
following a purchase from 09/05/2026
Excellent. I am very happy with my purchase and I will do it again. Thank you.
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Response from Chapellerie Traclet
Dear Mark,

We warmly thank you for your flattering review and your 5-star rating. We are delighted to hear that you are satisfied with your purchase and that you are considering coming back to us. Your satisfaction is our priority, and it is a pleasure to serve you. See you very soon at Chapellerie Traclet !

Best regards,
The Chapellerie Traclet team
Y
Yvelise D.
Rating: 5 out of 5
following a purchase from 09/05/2026
Very nice quality Fast delivery
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Response from Chapellerie Traclet
Hello Yvelise,

We sincerely thank you for your flattering review and are delighted to hear that you are satisfied with the quality of our products as well as the speed of our delivery service. Your feedback is precious to us and motivates us to continue offering you the best. See you very soon on our site!
Y
Yves H.
Rating: 5 out of 5
following a purchase from 09/05/2026
Nice quality and aesthetics
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Laurence G.
Rating: 5 out of 5
following a purchase from 09/05/2026
Very satisfied
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Response from Chapellerie Traclet
Hello Laurence,

We sincerely thank you for your positive review and are delighted to hear that you are very satisfied with your experience on our site "Chapellerie Traclet". Your satisfaction is our priority and we hope to see you again soon for new discoveries.

Best regards,
The Chapellerie Traclet team
A
Anne L.
Rating: 5 out of 5
following a purchase from 10/05/2026
My husband is happy with his suspenders
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Response from Chapellerie Traclet
Dear Anne,

We sincerely thank you for your flattering review! We are delighted to hear that your husband is satisfied with his suspenders. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you again soon on our site.

Best regards,
The Chapellerie Traclet team.
E
Emmanuel L.
Rating: 5 out of 5
following a purchase from 10/05/2026
The Basque beret is of very good quality, I am pleasantly surprised. The size of the head circumference is perfectly respected too
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Response from Chapellerie Traclet
We warmly thank you for your flattering feedback, Mr. Emmanuel. We are delighted to hear that the quality of our Basque beret and the respect of the size have fully satisfied you. Your satisfaction is our priority, and we hope to welcome you again soon on our site "Chapellerie Traclet".
S
Sabrina P.
Rating: 5 out of 5
following a purchase from 11/05/2026
Fast shipping and beautiful hat. Top quality. I recommend
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Response from Chapellerie Traclet
Dear Sabrina,

We sincerely thank you for your flattering review and your perfect score of 5/5. We are delighted to hear that you appreciated the speed of our service and the quality of your hat. Your recommendation particularly touches us and motivates us to continue offering the best to our customers. We look forward to seeing you again on our site!

Best regards,
The Chapellerie Traclet team.
N
Nadine G.
Rating: 5 out of 5
following a purchase from 08/05/2026
Very nice beret.. Perfect size... O
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Response from Chapellerie Traclet
Madam Nadine, we thank you warmly for your exceptional rating and your positive feedback regarding your beret. We are delighted to learn that it perfectly meets your expectations in terms of size and quality. Your satisfaction is our priority and we hope to see you again soon on our site "Chapellerie Traclet."
P
Patrick G.
Rating: 5 out of 5
following a purchase from 11/05/2026
Very good service, as always at Traclet, thank you very much!
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Response from Chapellerie Traclet
Hello Patrick,

We sincerely thank you for your positive feedback and your score of 5/5. We are delighted that our services have satisfied you, as always. Your loyalty is greatly appreciated and we will be happy to welcome you again at Chapellerie Traclet.

Best regards,
The Traclet team
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