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Rating: 5 out of 5
Very responsive company, the product seems robust.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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A
Rating: 5 out of 5
Well informed, delivery times respected and quality product.
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A
Rating: 4 out of 5
Satisfied overall.
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A
Rating: 5 out of 5
Excellent, a huge choice, nothing to complain about... they have everything, but a lot of everything, delivered in 2 days.... compliant products..... well done
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A
Rating: 5 out of 5
Serious, very nice item
I recommend
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I recommend
A
Rating: 4 out of 5
Fast delivery. Nothing to complain about. Given the price, a cover to keep the product would not have been a luxury.
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A
Rating: 5 out of 5
Satisfied, package arrived quickly. Top
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A
Rating: 5 out of 5
Easy to use. Very complete. Practical. Searches by themes without difficulty.
A few more photos in some cases would be nice, like photos in context.
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A few more photos in some cases would be nice, like photos in context.
A
Rating: 5 out of 5
Quality product and very good telephone reception
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Very good product and very fast delivery, I recommend
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A
Rating: 5 out of 5
I ordered a hat, good quality and as described
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A
Rating: 5 out of 5
Really satisfied
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A
Rating: 5 out of 5
Fast service and delivery
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A
Rating: 5 out of 5
Always satisfied with my orders, except that the Indy Jones hat I just bought is slightly too big. The last Toronto in size S is also impeccable.
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A
Rating: 5 out of 5
Excellent products
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A
Rating: 5 out of 5
Very clear site
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A
Rating: 5 out of 5
Good presentation on the site. Good order tracking and fast delivery
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A
Rating: 4 out of 5
It's a pity that the hat does not come with cork bands that allow for better adjustment.
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A
Rating: 5 out of 5
Easy to use site, responsiveness of the team for orders and responsiveness of customer service responses
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A
Rating: 5 out of 5
I am very satisfied with my second order considering the price and despite some differences in filling and rigidity. Excellent service, packaging met my expectations.
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A
Rating: 5 out of 5
Very nice bachi, I am very happy with my purchase.
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A
Rating: 5 out of 5
Navigation on the site: easy.
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A
Rating: 5 out of 5
Nice item, received quickly!
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A
Rating: 5 out of 5
Product as described and sent on time
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A
Rating: 4 out of 5
It was good and very quick delivery. Thanks
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A
Rating: 5 out of 5
The site is very good, delivery very fast. Without being a complaint, some hats that interested me were not available and others did not have my size, but overall, nothing serious.
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
product conforms to what I expected
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A
Rating: 4 out of 5
I am satisfied with the product, however the delivery took longer than expected. I contacted them regarding the abnormally long delivery (initially scheduled for 48-72h), they replied that it was normal because the product (the size of the cap) was out of stock at that time. This was not indicated on the site.
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A
Rating: 5 out of 5
As always, Traclet hat shop lives up to its reputation: wide choice of products, ease of ordering, order tracking, delivery. Nothing to complain about!
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A
Rating: 5 out of 5
Excellent service. Perfect packaging for a hat received in perfect condition. A Panama that completely matches the description on the site. True hat maker! Bravo and thank you!
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A
Rating: 5 out of 5
Very fast delivery, product conforms and of very good quality, it was a gift for my father and he is delighted!
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A
Rating: 4 out of 5
Excellent quality cap (French manufacture by the way), made with good materials. However, I understand what a review says about the 'saucer' effect. The cap does indeed seem very (too) wide on the edges. However, a little common sense and ingenuity are enough to make a stitch on each side to finally achieve the desired effect. One star less for this stitching point, unfortunately.
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A
Rating: 5 out of 5
Product conforms, fast and careful delivery, serious seller. Recommended!
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A
Rating: 5 out of 5
Fast and careful shipping.
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A
Rating: 5 out of 5
A lot of choices.
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A
Rating: 4 out of 5
Ok ok
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A
Rating: 5 out of 5
Very good site with a lot of choices. Given the quality of the products, it inspires confidence.
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