Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2022
Great product, quality, choice delivered in a very reasonable time, thinking of the planet. This is the second time I order on this site and I am not disappointed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2022
I am happy to know TRACLET
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2022
Very good product, conforms to the description
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2022
I am delighted
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2022
Complete site and very easy to use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2022
Fast and efficient delivery
beanie meets my expectations ...perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2022
Great, fast and the site is very clear.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2022
Everything is perfect, correct delivery in good packaging. Very good product and excellent advice over the phone.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2022
Excellent quality items. Lots of choices in a wide variety of models in all styles, for men, women, or children. Good gift ideas. Fast delivery. What more can I say? I've ordered several times and have never been disappointed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2022
As every day ..... impeccable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2022
Adequate navigation. Maybe add subcategories for caps for example: flat caps, army caps...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2022
Hat ordered at 11 PM and sent the next day in a very neat package.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2022
Smooth navigation on the site, easy selection of model and color.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2022
A very friendly person answers by phone if needed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2022
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2022
Hello, I am very satisfied with your site which I already knew for having done research there. If I have the opportunity, I will order again. Perfect delivery well packaged, the red cap is of very good quality, very pretty. The white hat is good for the price.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2022
Item conforms to the order although it had to be modified after validation since the registered product had nothing to do with my ordered basket. But everything was sorted out after an email sent to the seller.
Delivery a bit long (3 weeks) due to stock shortage
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2022
The delivered item corresponds well to our choice.
No trial made due to the weather!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2022
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2022
Thank you, the phone reception was very helpful to me, just like the site. Fast shipping by colissimo. Superb hat (Tilley).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2022
satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2022
Very good at all levels: order, fast shipping, delivery without any problems and the two ordered items packaged with care and up to my expectations! A big bravo and thank you to you. Best regards and I will order from you again.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2022
Impeccable, well received on time. THANK YOU.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2022
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2022
quality item, fast and careful shipping, Thank you cordially, JH
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2022
good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2022
Very well described site and easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2022
Perfect hat
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2022
Always very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2022
Very good hat and within the deadlines
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2022
All good! Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2022
Speed efficiency..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2022
Satisfied, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2022
it's very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2022
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2022
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2022
Very responsive and good advice for a remote order. Full price without any discount but we can't have everything in an emergency.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2022
Received in very good condition
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/08/2022
I had given 5 to my previous order because it was impeccable, now 2 (Bad). It's far from being the case for this one. My partner's hat costing over 100€ arrived with numerous defects, several threads had to be properly adjusted as well as pieces of straw.
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Response from Chapellerie Traclet
Hello, we have taken your message into account. As we have indicated since 1995 that we sell online for any issues, please send us an email with a photo of the problem with the hat along with an explanation of the issue, and we will try to find a solution. No one is perfect, but we always strive to satisfy everyone in good faith. Remaining at your disposal. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2022
Quality products - Responsive sales service - I recommend
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