Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2022
Everything is perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2022
Excellent purchase! Perfect product, delivered quickly. No regrets, only happiness!!!! I recommend Traclet!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2022
Fast delivery and excellent product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2022
Beautiful collection, fast delivery even though I don't live in France... What more could you ask for?
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2022
fast delivery, product quality corresponding to expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2022
No problems from order to delivery thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2022
Nothing to report, all good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2022
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2022
Very happy with the product and the speed of receiving it. Well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2022
Nice item, express shipping, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2022
Cap enlarger, product conforms.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2022
The product is fantastic!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2022
Everything went well as planned.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2022
Very friendly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2022
Very satisfied, quality cap, conforms to the photo, fast delivery and secure payment. Careful packaging. Highly recommended site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2022
Very happy! 10 out of 10.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2022
Very good site that allows easy navigation as well as a choice of quality hats.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2022
Completely conforms to my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2022
Well-organized site, easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2022
Very good no issues, satisfied with the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2022
remarkable product quality, fast delivery, the hat is carefully packaged; Congratulations to the Traclet brand, I recommend this site without any problem.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2022
Great choice of hats. Very responsive customer service for answering questions. Very efficient return and refund policy. Refund within 24 hours of receiving the return. Well done.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2022
Very fast!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2022
Very good site and super fast delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2022
Delivery time respected and hat as described.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2022
I recommend without worries
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2022
Easy to use the site, very reasonably priced, and lightning speedy international shipping,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2022
Very satisfied with the quality and delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2022
Hello, the beret is good but it lacks leather like the real Basque berets, that's the only flaw I find. I found my beret, I keep this one in case I lose the other. I wanted a chasseur alpin beret because they are large and that's what I like about a beret.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2022
Order delivery hat everything was perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2022
Very good tracking of the order and delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2022
item conforms to the description
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2022
well packaged and the size matches
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2022
Super hat. Magnificent and as shown in the photo! Moreover, it seems very sturdy!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2022
The pages of the site are clear.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2022
I am really satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2022
fast delivery, product conforms to my request. Very satisfied.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/05/2022
The order tracking is non-existent.
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Response from Chapellerie Traclet
Hello, thank you for your message. Please let us know the missing information for tracking. Indeed, here is the tracking of our various messages indicating the tracking of your order until its shipment. More than 4 messages have been sent ranging from payment confirmation, delays to shipping with the Colissimo tracking (see below). Remaining at your disposal to understand the shortcomings in tracking. Best regards, Traclet Sebastien. Shipped, Shipped, Armada Levell, 25/05/2022 18:00:47, Waiting for restocking, 25/05/2022 18:00:46, Waiting for restocking, 11/05/2022 18:55:07, Payment accepted, 11/05/2022 18:55:07
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2022
Despite the very large choice of models, navigation by categories allows to quickly find a model in the desired size, shape, and color.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2022
Quick and efficient order management. Very good experience
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