Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Very nice sailor hat. The embroidered lettering is just a bit off.
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Response from Chapellerie Traclet
Hello Leslie,
Thank you very much for your review and your 5/5 rating! We are delighted that you love your sailor hat. We take note of your comment regarding the embroidered lettering and will ensure to improve this point in the future. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
D
Dridi H.
Rating: 5 out of 5
following a purchase from 24/02/2026
Product as described and fast shipping, and perfect packaging
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Response from Chapellerie Traclet
We sincerely thank you for your flattering review, Mr. Dridi. We are delighted to learn that our products met your expectations and that the shipping and packaging satisfied you. Your satisfaction is our priority, and we hope to see you again soon on our site "Traclet Hat Shop."
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Neil M.
Rating: 5 out of 5
following a purchase from 23/01/2026
All good, thank you
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Response from Chapellerie Traclet
We sincerely thank you for your positive review, Neil. Your satisfaction is our priority, and we are delighted that your experience on our site "Chapellerie Traclet" met your expectations. Please feel free to reach out to us for any questions or future needs.
M
Mahamoud B.
Rating: 2 out of 5
following a purchase from 11/02/2026
Delivery times are very long
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Response from Chapellerie Traclet
Hello Mahamoud,
Thank you for taking the time to share your opinion. We fully understand your frustration regarding the delivery times. Please know that we are doing everything possible to improve this point and ensure our customers have an optimal experience. Your satisfaction is our priority and we hope to provide you with a service that meets your expectations during your next order.
Best regards,
The Chapellerie Traclet team.
P
Paul-Jacques D.
Rating: 5 out of 5
following a purchase from 26/02/2026
Perfect
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Response from Chapellerie Traclet
Dear Paul-Jacques,
We sincerely thank you for your flattering review and your perfect score of 5/5. We are delighted to learn that you are satisfied with your experience at Chapellerie Traclet. Your satisfaction is our priority and we hope to see you again very soon!
Best regards,
The Chapellerie Traclet team
D
Denis P.
Rating: 5 out of 5
following a purchase from 26/02/2026
perfect
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Response from Chapellerie Traclet
Dear Denis,
We warmly thank you for your flattering feedback and your perfect score. Your satisfaction is our priority, and we are delighted that our site "Chapellerie Traclet" met your expectations. Please feel free to reach out to us for any questions or future needs.
Best regards,
The Chapellerie Traclet team
G
Gérard F.
Rating: 5 out of 5
following a purchase from 26/02/2026
Order received quite quickly. Item seems to be of quality and approved to protect the face from the sun due to an actinic keratosis issue. It is reassuring to have items that seem to be of quality.
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Response from Chapellerie Traclet
Hello Gérard,
Thank you very much for your positive review and for taking the time to share your experience. We are delighted to learn that your order was received quickly and that our product meets your expectations in terms of quality and protection. Your satisfaction is our priority, and we hope to see you again soon on our site!
Best regards,
The Chapellerie Traclet team
J
Jeanne-Marie P.
Rating: 5 out of 5
following a purchase from 25/02/2026
Perfect
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Response from Chapellerie Traclet
Dear Jeanne-Marie,
Thank you so much for your flattering review! We are delighted that you had a perfect experience on our site. Your satisfaction is our greatest reward. See you very soon at Traclet Hat Shop!
Best regards,
The Traclet Hat Shop team
D
David L.
Rating: 5 out of 5
following a purchase from 22/02/2026
-
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Response from Chapellerie Traclet
Hello David,
We warmly thank you for your 5-star review. Your satisfaction is our priority and we are delighted that our service met your expectations. Please do not hesitate to reach out to us for any questions or future needs.
Best regards,
The Chapellerie Traclet team
F
Frederic L.
Rating: 4 out of 5
following a purchase from 26/02/2026
Thinner than my old one
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Response from Chapellerie Traclet
Hello Frédéric,
Thank you very much for your review and your 4/5 rating. We are delighted that you chose our site, even though we take your comment about the thickness of our product into account. Your feedback is valuable and helps us improve our offer. Please do not hesitate to contact us if you have any questions or need advice for another model.
Best regards,
The Traclet Hat Shop team
D
Daniel G.
Rating: 5 out of 5
following a purchase from 26/02/2026
-
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Response from Chapellerie Traclet
Hello Daniel,
We warmly thank you for your flattering review and your 5/5 rating! Your satisfaction is our priority and your encouragement motivates us to continue providing the best possible service. Please do not hesitate to reach out to us if you have any questions or need advice on our products.
Best regards,
The Traclet Hat Shop team
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Gilles C.
Rating: 2 out of 5
following a purchase from 11/02/2026
The delivery time was not respected. I received no information from the merchant to inform or reassure me. However, I like the product...
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Response from Chapellerie Traclet
Hello Gilles,
Thank you for your feedback and we are sincerely sorry to learn that the delivery time was not respected. We understand the importance of proactive communication and will do our best to improve this point in the future.
In order to improve the information, please let us know in addition to the solutions implemented which are:
Highlighting the delivery time in red instead of green on the product sheet.
Then the time indicated in the order summary.
Finally, an email is sent upon ordering indicating a restocking.
We would be happy to implement other solutions to improve this.
We are glad that you like the product and remain at your disposal for any questions.
Best regards,
The Chapellerie Traclet team
D
Dylan D.
Rating: 5 out of 5
following a purchase from 04/02/2026
A bit of a delay because my size was no longer in stock but it was worth the wait! Just perfect
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Response from Chapellerie Traclet
Hello Dylan,
Thank you very much for your review and your understanding regarding the processing delay of your order. We are delighted to learn that you are satisfied with your hat! Please feel free to come back to us, we will always be here to help you.
Best regards,
The Chapellerie Traclet team
D
Didier D.
Rating: 5 out of 5
following a purchase from 24/02/2026
Always beautiful hats and fast shipping. Thank you
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Response from Chapellerie Traclet
Dear Didier, we sincerely thank you for your flattering review. We are delighted that you like our hats and that you appreciated the speed of our service. We look forward to seeing you again soon on our site!
M
Marie Francoise D.
Rating: 5 out of 5
following a purchase from 12/12/2025
Item corresponding to the photo and description. However, delivery was very long. Hat ordered mid-December, delivered early March
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Response from Chapellerie Traclet
Hello Marie Françoise,
Thank you very much for your review and your perfect rating! We are delighted that the item met your expectations. We apologize for the delivery delay and understand your frustration. We are constantly working to optimize this part of our service. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
M
Martine J.
Rating: 5 out of 5
following a purchase from 26/02/2026
Good quality. Product perfectly matching the description. Received very quickly. Perfect.
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Response from Chapellerie Traclet
Dear Martine,
We warmly thank you for your flattering review and for taking the time to share your experience. We are delighted to learn that the quality of our products and the speed of delivery met your expectations. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Traclet Hat Shop team
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Laurent J.
Rating: 5 out of 5
following a purchase from 26/02/2026
Fast delivery, excellent quality hat. Perfect
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Response from Chapellerie Traclet
Hello Laurent,
We warmly thank you for your flattering review and your 5/5 rating! We are delighted to learn that you are satisfied with the quality of your hat and the speed of our delivery service. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Traclet Hat Shop team
R
Ronald M.
Rating: 5 out of 5
following a purchase from 26/02/2026
Easy cross border transaction
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Response from Chapellerie Traclet
We warmly thank you for your flattering review, Ronald. We are delighted to learn that you found the transaction easy, and this reflects our commitment to providing a quality customer experience, even internationally. Please do not hesitate to reach out to us for any future needs, we will be happy to assist you.
C
Cathicia R.
Rating: 5 out of 5
following a purchase from 13/02/2026
Hello, I have received my package and I am happy with my order.
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Response from Chapellerie Traclet
Hello Cathicia,
We sincerely thank you for your positive review and are delighted to learn that your order fully satisfies you. Please do not hesitate to reach out to us for any questions or future needs.
Best regards,
The Chapellerie Traclet team
D
Daniel U.
Rating: 5 out of 5
following a purchase from 19/02/2026
Very nice hat. Thank you
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Response from Chapellerie Traclet
Dear Daniel,
We warmly thank you for your flattering review and your 5-star rating. We are delighted that you like our hat and hope it will accompany you in style. Please do not hesitate to reach out to us if you need any further advice or products.
Best regards,
The Chapellerie Traclet team
R
Raymond M.
Rating: 5 out of 5
following a purchase from 20/01/2026
Product conforms to the description. Extremely long delivery times, over 4 weeks!
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Response from Chapellerie Traclet
Dear Raymond,
We sincerely thank you for your 5/5 rating and are delighted to learn that the product met your expectations. We also want to apologize for the delivery delays that may have caused inconvenience. We are constantly working to improve our service to provide an optimal experience for our customers. Your feedback is valuable and will help us progress.
Best regards,
The Chapellerie Traclet team
L
Ludovic M.
Rating: 4 out of 5
following a purchase from 14/12/2025
One star removed for the delay in obtaining and delivery (February), even though I understood your difficulties, but it was a gift planned for Christmas. The quality of the product is, however, impeccable
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Response from Chapellerie Traclet
Dear Ludovic, we sincerely thank you for your feedback and your understanding regarding the delivery delay. We are pleased that the quality of our product met your expectations. Your satisfaction is our priority, and we will continue to work on our timelines to improve our customers' experience.
J
Josiane P.
Rating: 5 out of 5
following a purchase from 22/02/2026
Very satisfied with both the ordered products (a hat and a visor) the hat in particular is very beautiful and the packaging of the package (perfect).
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Response from Chapellerie Traclet
Dear Josiane,
We sincerely thank you for your flattering review and for the 5/5 rating. We are delighted to learn that you are satisfied with your purchases, especially the beauty of your hat. Your satisfaction is our priority, and we always ensure that each package is carefully prepared. We look forward to seeing you soon on our site!
Best regards,
The Chapellerie Traclet team
T
Tanguy G.
Rating: 5 out of 5
following a purchase from 19/02/2026
Online store attentive to its customers, both by email and by phone. Dialogue, speed in shipping, fast and perfect delivery. Very serious store.
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Response from Chapellerie Traclet
Dear Tanguy,
We sincerely thank you for your flattering review and your 5/5 rating. Your satisfaction is our priority, and we are delighted to learn that you appreciated our attentiveness and the speed of our service. Your trust motivates us to continue offering the best to our customers. We look forward to serving you again at Chapellerie Traclet.
Best regards,
The Chapellerie Traclet team
N
Nathalie E.
Rating: 5 out of 5
following a purchase from 23/02/2026
5/5
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Response from Chapellerie Traclet
Dear Nathalie,
We warmly thank you for your 5/5 rating. Your satisfaction is our priority, and we are delighted that our offer has met your expectations. Please do not hesitate to come back to us for your future hat needs.
Best regards,
The Traclet Hat Shop team
M
Marianne F.
Rating: 5 out of 5
following a purchase from 23/02/2026
comfortable, pleasant to wear, fast delivery
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Response from Chapellerie Traclet
Hello Marianne,
Thank you so much for your flattering review! We are thrilled to hear that you find our hats comfortable and pleasant to wear, and that the delivery was fast. Your satisfaction is our priority. We look forward to seeing you again on our site!
Best regards,
The Traclet Hat Shop team.
G
Gaillard C.
Rating: 5 out of 5
following a purchase from 24/02/2026
Fast delivery.
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Response from Chapellerie Traclet
We warmly thank you for your flattering review, Mr. Gaillard. We are delighted to learn that you appreciated the speed of our delivery. Your satisfaction is our priority, and we hope to see you again soon on our site.
C
Cindy L.
Rating: 5 out of 5
following a purchase from 07/02/2026
Perfect!
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Response from Chapellerie Traclet
Dear Cindy,
We sincerely thank you for your glowing review! We are delighted to learn that your experience with Chapellerie Traclet was perfect. Your satisfaction is our greatest reward. We hope to welcome you again very soon!
Best regards,
The Chapellerie Traclet team
N
Noelle R.
Rating: 5 out of 5
following a purchase from 21/02/2026
The item received corresponds well to the image on the site. No disappointment and very positive review.
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Response from Chapellerie Traclet
Dear Noelle,
We sincerely thank you for your flattering review and for the 5/5 rating. We are delighted to learn that the item received met your expectations and the image presented on our site. Your satisfaction is our priority and we hope to see you soon on our online store.
Best regards,
The Chapellerie Traclet team.
R
René B.
Rating: 5 out of 5
following a purchase from 23/02/2026
Good product faithful to my expectations thank you
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Response from Chapellerie Traclet
Hello René,
Thank you very much for your positive feedback! We are delighted to learn that our product has met your expectations. Your satisfaction is our priority. Please do not hesitate to reach out to us if you need help or advice.
Best regards,
The Traclet Hat Shop team
V
Valerie G.
Rating: 5 out of 5
following a purchase from 06/02/2026
Fast shipping, quality item
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Response from Chapellerie Traclet
Hello Valerie,
A big thank you for your glowing review! We are delighted to learn that you are satisfied with the speed of shipping and the quality of our item. Your satisfaction is our priority!
See you soon on our site,
The Chapellerie Traclet team
I
Ian D.
Rating: 5 out of 5
following a purchase from 21/02/2026
Great quality item and service.
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Response from Chapellerie Traclet
We sincerely thank you for your flattering review, Ian. We are delighted to learn that the quality of our items and our service met your expectations. Your satisfaction is our priority, and we hope to see you again soon on our site.
L
Laurence C.
Rating: 5 out of 5
following a purchase from 21/02/2026
Perfect
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Response from Chapellerie Traclet
Madame Laurence, we warmly thank you for your perfect rating of our site "Chapellerie Traclet". Your satisfaction is our greatest reward and we are delighted to have been able to meet your expectations. We look forward to seeing you online soon!
C
Christian G.
Rating: 5 out of 5
following a purchase from 20/02/2026
A hat of impeccable quality, super packaging for transport. I can't wait to give it next Saturday.
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Response from Chapellerie Traclet
Hello Christian,
Thank you very much for your flattering review! We are delighted to hear that you are satisfied with the quality of your hat and our packaging. We hope that the person who receives it will be just as pleased. Please do not hesitate to reach out to us for your future needs.
Best regards,
The Chapellerie Traclet team
S
Stevens D.
Rating: 4 out of 5
following a purchase from 20/01/2026
I am very happy with your products, but there was a long wait to receive my second cap.
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Response from Chapellerie Traclet
Hello Stevens,
We sincerely thank you for your positive feedback on our products. We are delighted to hear that you are satisfied with your first cap. We apologize for the delivery delay of your second order and are constantly working to improve our service. We hope you will also enjoy your next cap. Please do not hesitate to contact us with any questions!
Best regards,
The Chapellerie Traclet team
A
Arnaud G.
Rating: 5 out of 5
following a purchase from 21/02/2026
Super hat!
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Response from Chapellerie Traclet
Hello Arnaud,
We sincerely thank you for your flattering review! We are delighted to hear that you are satisfied with your hat. Don't hesitate to come back and discover our collection. See you soon at Chapellerie Traclet!
Best regards,
The Chapellerie Traclet team
H
Henri C.
Rating: 5 out of 5
following a purchase from 22/02/2026
Perfect
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Response from Chapellerie Traclet
Hello Henri,
Thank you very much for your flattering review! We are delighted to know that you are satisfied with your experience on our site "Chapellerie Traclet". Your satisfaction is our priority and your encouragement motivates us to continue providing you with the best.
See you soon,
The Chapellerie Traclet team
L
Lavigne G.
Rating: 5 out of 5
following a purchase from 21/02/2026
Perfect
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Response from Chapellerie Traclet
Hello LAVIGNE,
Thank you very much for your positive feedback and your 5/5 rating! We are delighted that you had a perfect experience on our site. Your satisfaction is our priority, and we hope to see you again soon at Chapellerie Traclet.
Best regards,
The Chapellerie Traclet team
T
Thierry M.
Rating: 5 out of 5
following a purchase from 20/02/2026
Super quality for the price Waterproof and warm Not the same color of fur but even prettier so no problem I would be colder in the ears... Just happiness thank you...
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Response from Chapellerie Traclet
Dear Thierry, we warmly thank you for your flattering review! We are delighted to learn that you are satisfied with the quality of our products and that you like the color of the fur. Your satisfaction is our priority, and we hope to see you again soon on our "Chapellerie Traclet" site.
B
Bruno C.
Rating: 5 out of 5
following a purchase from 22/02/2026
Hat of beautiful quality. Shipment even faster than the deadlines announced on the site. Package adapted to the hats.
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Response from Chapellerie Traclet
Hello Bruno,
Thank you very much for your flattering review! We are delighted that you are satisfied with the quality of your hat and the speed of the delivery. Your feedback on the packaging is also greatly appreciated. See you soon at Chapellerie Traclet!
Best regards,
The Traclet team
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