Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2021
The site is easy to use and well organized, some items seem expensive but are of good quality which justifies the price
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2021
Not disappointed with my purchase. Magnificent hat, very well packaged, fast delivery... and with the post! which is a plus. I am so fed up with all these delivery people who leave your parcels anywhere! So delighted.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2021
no review
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2021
Efficient and fast procedures
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2021
The package arrived damaged. But inside, the hat was protected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2021
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2021
Very good, very good service, fast delivery.
I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2021
Satisfied with my order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2021
very good quality hat
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/06/2021
Great choice of caps and very useful explanations.
Stetson brand to remember for 'big' heads
Item a bit difficult to find if you leave the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2021
Good packaging and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2021
Everything is perfect. Especially the hat!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2021
Nothing to complain about. Quality item, fast shipping. Several purchases made and always satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2021
Impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2021
SUPER
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2021
Very satisfied. I am pleasantly surprised by the wind resistance of the edges despite their width, the lightness and the finish of the hat. Very good responsiveness of the site to the questions asked which compensated for the difficulty I had in navigating the site regarding the differences between hats.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2021
perfect delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/06/2021
Hat delivered quickly, in good conditions. Item conforms to the photo and description. Satisfied with my purchase. I recommend the site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2021
Great,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2021
Item conforms to my order, very nice item, fast delivery. I am very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2021
Perfect product, very easily reachable whether by email or by phone, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2021
Easy to navigate.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/06/2021
Hat and cap meet my expectations (as usual)
Fast delivery, perfect packaging
I would recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2021
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2021
Super comfortable suspenders when you have a belly and of very good quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2021
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2021
Nothing to complain about, excellent service with fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2021
Good choice, good quality and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2021
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2021
Item conforms and very well packaged, I am satisfied with my purchase
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2021
Beautiful site but lacks many sizes
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Response from Chapellerie Traclet
hello thank you for your message. What size do you need that we have more? best regards Traclet sebastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2021
Products corresponding to the order, fast delivery, very serious company
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2021
A lot of choices!!! Bought a cap for my husband, he is delighted!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2021
Easy
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/06/2021
The product does not correspond in any way to the photos
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Response from Chapellerie Traclet
Hello, we apologize if there is an error. Please send us a photo at [email protected] so we can proceed with its exchange. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2021
Very nice hat, good value for money, fast shipping but unfortunately a small hole between the braids. I would have liked to give 4.5
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2021
Beautiful hat, serious shipping. Top-notch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2021
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2021
Apart from the incorrect estimated delivery time... the customer service was very responsive after the 3rd call and a call to G...!! I would recommend but only an item in stock... 5 stars for the quality of the products..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2021
Delivery problem immediately resolved
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