Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2021
Service is quick and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/01/2021
This is a gift for my cousin, it was very easy to find it on the site, I just advise to pay attention to the mention "out of stock" (if that happens) because it is not really visible (in my opinion): the item appeared in stock, but when I chose the size there was no more stock, I only knew after receiving my order confirmation, so I just advise to be careful about that, as it was a concern in my case.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2021
The hats and the service turned out to be of excellent quality. I had specified that it was my son's birthday gift and they took the time to wrap it nicely. I highly recommend this company!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/02/2021
I am disappointed with the received item because it has a weird shape that is really not nice, it has 2 bumps on the sides... if I want to exchange, I have to pay fees to return it. I had already paid shipping fees, it starts to be a lot. No commercial gesture from customer service. So be careful, be sure of yourself!
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Response from Chapellerie Traclet
Hello
we are sorry if the product does not suit you. This model has been sold for many years with a rating of 4.4 out of 5 which is still a good rating for a product at 13 euros.
As with any exchange, we share the shipping costs, you take care of the return to us and we take care of the reshipment.
On a product at 13 euros, we cover the reshipment which amounts to 4.95 euros but we cannot cover all shipping costs.
Thank you for your understanding.
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2021
Order shipped very quickly. Perfect service. I recommend this Hat shop website.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2021
Top
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2021
GOOD
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
User-friendly site, fast delivery, returns accepted without problem.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2021
A lot of choices and good quality, I think I will order again
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2021
Same day shipping, impeccable service, very good communication *****
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2021
Home delivery, the goods well packaged!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2021
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2021
This site is serious and this is my second order with them. Affordable and fast delivery when the item is in stock. Unfortunately for me, the Montagny leather cap size 56/57 (I wear 56) is too tight so I had to return it to exchange for a larger size. I requested a refund for the return shipping costs because I paid via Paypal (we'll see if that works).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2021
Good site, substantial offer, there will definitely be a hat in your size.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2021
I am very satisfied with my order, the speed of shipping, the quality of the Heritage beret by Laulhere that I bought.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2021
Good and rather fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2021
very nice cap, I am completely satisfied.
Problem with the order, impossible to choose a pickup point, so had to choose colissimo, which costs two euros more
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/02/2021
marking issue
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Response from Chapellerie Traclet
Hello
yes the person made a mistake who does the marking made a mistake, a new one is being sent back.
Please excuse us for this error.
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2021
Magnificent hat, careful shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
Fast and efficient work
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2021
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2021
Excellent product that meets my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2020
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2021
Fast delivery, product is perfect, nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2021
Efficient and quick.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2021
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
Very wide choice of headgear and at all prices!
Good quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2021
Customer for several years! I recommend! Serious / large choice / excellent service...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2021
VERY PRACTICAL SITE - ultra fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/01/2021
User-friendly site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2021
Product as described. I took a size down and it fits perfectly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2021
Fast and compliant delivery. Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2021
Hello, I was not disappointed with my order, very serious company, see you next order next month, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2021
The order was handled quickly and arrived promptly. The packaging was appropriate and ensured excellent transport quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2021
Everything is perfect, the product and the very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2021
I am satisfied with the order, upon receipt, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2021
Efficient beautiful product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2021
Ergonomic site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2021
Very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2021
product perfectly matching my expectations
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