Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2019
The site is very well presented, easy to use.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2019
speed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2019
Order received very quickly at the relay point/48h. Perfect packaging and item conforms to my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2019
Available advisors, quality products at very affordable prices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2019
Well-made and responsive site. Good communication
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2019
Effective, fast, reliable
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/05/2019
Deplorable telephone reception.
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Response from Chapellerie Traclet
Hello, please excuse us if we have not been able to respond adequately to your expectations. For this model of hat in size 63 cm, the delay was longer than expected by our workshop. We apologize for this. Here is a discount code of 20 euros valid for your next order. Code: W2UAQNIH. We hope that the hat will satisfy you. Best regards, Traclet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2019
Fast and compliant delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2019
perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2019
Content of the preliminary advice, quality of the chosen hats, packaging and overall reasonable prices. Fast and perfect delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2019
No size or delivery problems
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2019
Perfect. Great choice of models, suitable sizes. Very reasonable prices. Good quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2019
Really perfect. Products delivered on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2019
Good experience. Recommended site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2019
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2019
Very satisfied, suits me very well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2019
After a certain number of orders. Lots of choices. Very serious in customer service. Good advice on size.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/06/2019
I informed that I would not be there in August and yet the hat was sent. I have no news of this hat, moreover when ordering no one informed me that it would take about a month for it to be available. In a word, my experience has been bad in every way.
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Response from Chapellerie Traclet
Hello, yes as indicated by phone, we have taken into account that you were closed in August. We therefore agreed on a return at the end of August. We do not understand your message at all. Please contact us at 04 77 71 40 58, we just left you a message. Moreover, you must have received an email from the post office because the address lacks information while we have correctly placed all the noted information on the package. Best regards, Traclet.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2019
Fast delivery and exactly meets my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2019
Delivery time respected! Too bad the hat is not in a rigid box.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2019
completely satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2019
very serious!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2019
Clear and easy-to-use site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2019
Quality items, reliable and fast delivery thank you Traclet. My Tillet hat will style me this summer.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2019
satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2019
Very good site, serious offering options for all budgets.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2019
it's an excellent site with beautifully quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2019
Very good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2019
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2019
Quality and advice at the appointment
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2019
I have already replied, but I confirm: EXCELLENT!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2019
Quality item, conforms to the description and photo - elegant. Very fast delivery and well-protected item. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2019
Your hat is magnificent!!! It makes my life beautiful and enhances me... Lots of success wearing it!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2019
Conforms to the description
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2019
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2019
very good selection of items
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2019
GOOD AND FAST
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2019
fast delivery even abroad! excellent quality product!
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