Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2, 4 and 5 stars

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Acheteur Vérifié

Published on 11/06/2019 à 16h54 following a purchase from 30/05/2019

very complete hat shop

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Acheteur Vérifié

Published on 11/06/2019 à 15h52 following a purchase from 03/06/2019

very faithful description of the product, excellent quality, excellent service!

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Acheteur Vérifié

Published on 11/06/2019 à 15h43 following a purchase from 03/06/2019

Very nice practical and functional suspenders, very nice solid and comfortable beret.

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Acheteur Vérifié

Published on 11/06/2019 à 14h10 following a purchase from 28/05/2019

Good but having two products with one on restock, we waited for the second to arrive to make the shipment.
It's not the fact that bothers me, quite the opposite, but I would have liked to know

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Acheteur Vérifié

Published on 11/06/2019 à 13h39 following a purchase from 03/06/2019

Easy to consult

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Acheteur Vérifié

Published on 11/06/2019 à 13h29 following a purchase from 02/06/2019

GOOD

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Acheteur Vérifié

Published on 11/06/2019 à 12h45 following a purchase from 03/06/2019

Perfect

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Acheteur Vérifié

Published on 11/06/2019 à 12h44 following a purchase from 03/06/2019

Pleasant site, wide choice of hats.

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Acheteur Vérifié

Published on 11/06/2019 à 12h39 following a purchase from 30/05/2019

Perfect and responsive: the delivery was modified to arrive faster due to a departure.. Thank you

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Acheteur Vérifié

Published on 11/06/2019 à 08h37 following a purchase from 02/06/2019

Very good, fast delivery and indication of the country of manufacture of the products

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Acheteur Vérifié

Published on 11/06/2019 à 08h29 following a purchase from 02/06/2019

item conforms to the order

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Acheteur Vérifié

Published on 11/06/2019 à 07h35 following a purchase from 02/06/2019

Always perfect as usual, thank you!

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Acheteur Vérifié

Published on 10/06/2019 à 19h59 following a purchase from 01/06/2019

large selection and correct prices

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Acheteur Vérifié

Published on 10/06/2019 à 17h10 following a purchase from 31/05/2019

Satisfactory no problem

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Acheteur Vérifié

Published on 10/06/2019 à 16h18 following a purchase from 27/05/2019

Very pleasant site to visit.

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Acheteur Vérifié

Published on 10/06/2019 à 16h03 following a purchase from 31/05/2019

Excellent on everything
Commercial service
Quality
Delivery

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Acheteur Vérifié

Published on 10/06/2019 à 15h46 following a purchase from 31/05/2019

yes no problem.

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Acheteur Vérifié

Published on 10/06/2019 à 14h45 following a purchase from 01/06/2019

perfect!
I recommend this site!

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Acheteur Vérifié

Published on 10/06/2019 à 14h33 following a purchase from 03/06/2019

Order processed seriously, commitments kept, products conform to the advertising description, delivery on time with satisfaction. I highly recommend Chapellerie Traclet.

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Acheteur Vérifié

Published on 10/06/2019 à 14h14 following a purchase from 02/06/2019

Very happy with this saharienne!

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Acheteur Vérifié

Published on 10/06/2019 à 13h20 following a purchase from 02/06/2019

Very good advice on choosing the size. Effective search by criteria.

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Acheteur Vérifié

Published on 10/06/2019 à 13h12 following a purchase from 02/06/2019

Have a good head...

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Acheteur Vérifié

Published on 10/06/2019 à 12h55 following a purchase from 01/06/2019

Fast delivery and product conforms.

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Acheteur Vérifié

Published on 10/06/2019 à 12h52 following a purchase from 02/06/2019

Serious it's perfect. And the videos are cool.

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Acheteur Vérifié

Published on 10/06/2019 à 09h28 following a purchase from 25/05/2019

Very good service and impeccable product. I am completely satisfied. JYV

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Acheteur Vérifié

Published on 08/06/2019 à 15h11 following a purchase from 31/05/2019

Very good

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Acheteur Vérifié

Published on 08/06/2019 à 11h07 following a purchase from 23/05/2019

Easy to use and a wide choice of items

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Acheteur Vérifié

Published on 08/06/2019 à 09h54 following a purchase from 30/05/2019

Very good, impeccable service, careful and attentive. I recommend!

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Acheteur Vérifié

Published on 07/06/2019 à 19h33 following a purchase from 30/05/2019

very good

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Acheteur Vérifié

Published on 07/06/2019 à 17h55 following a purchase from 30/05/2019

Despite the size (56) being a bit large, very good product, good quality

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Acheteur Vérifié

Published on 07/06/2019 à 17h13 following a purchase from 30/05/2019

always good, on time and at a good price

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Acheteur Vérifié

Published on 07/06/2019 à 16h29 following a purchase from 09/05/2019

great choice, great brands of good quality, low prices for everyday items, deadlines respected

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Acheteur Vérifié

Published on 07/06/2019 à 16h28 following a purchase from 30/05/2019

All perfect

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Acheteur Vérifié

Published on 07/06/2019 à 16h08 following a purchase from 30/05/2019

Order too long, paid 4.80 € to wait 5 days, that's long.

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Response from Chapellerie Traclet Published on 07/06/2019

Hello
The order being placed on Thursday, the post did not deliver on Saturday but only on Monday of the week.
For next-day delivery, you need to choose TNT or Chronopost.
Best regards

Acheteur Vérifié

Published on 07/06/2019 à 16h07 following a purchase from 28/05/2019

A first package containing 2 caps (amounting to 80€) indicated as sent but never received. After a week of waiting, I called customer service who sent a second package which was well received but with only one of the 2 caps without any explanation from the seller regarding the absence of the second cap. Following a second call to customer service, after discussion, a refund for the second cap was issued with average politeness, implying that some customers call and say they have not received their package when they actually have. I would not recommend this site again despite the quality products. Perhaps it would be wise to consider changing delivery providers as the first shipment was lost without information.

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Response from Chapellerie Traclet Published on 07/06/2019

Hello
I still find the email not very nice.
Indeed, we sent a new shipment so that you would receive at least one cap without waiting for a return from the post.
As I indicated, we sent you only one in the second shipment because we only had one that had already been sent to you.
As proposed during the order, we have several transport methods including Colissimo, TNT, Chronopost.
Unfortunately, none are perfect.
We tried to do our best and I find your message very unfortunate.
Best regards
Traclet

Acheteur Vérifié

Published on 07/06/2019 à 16h03 following a purchase from 28/05/2019

Serious, fast, well packaged

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Acheteur Vérifié

Published on 07/06/2019 à 15h18 following a purchase from 30/05/2019

Delivery without problems

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Acheteur Vérifié

Published on 07/06/2019 à 14h42 following a purchase from 30/05/2019

my stars are enough....

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Acheteur Vérifié

Published on 07/06/2019 à 14h38 following a purchase from 30/05/2019

a unique store, with a human contact on site. Just like in the past!

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Acheteur Vérifié

Published on 07/06/2019 à 14h26 following a purchase from 29/05/2019

Very well described, very good quality for years, I recommend

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