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Français J
Rating: 5 out of 5
The site is clear, easy to find what you're looking for. Quick response to emails. Short delivery times.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2, 4 and 5 stars
Reset filtersF
Rating: 5 out of 5
very professional site, quality, speed
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J
Rating: 5 out of 5
Product. Quality faithful to the photo on the site
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F
Rating: 5 out of 5
Product conforms to the description.
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P
Rating: 5 out of 5
products conform and delivery within the deadlines
Everything was perfect
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Everything was perfect
R
Rating: 5 out of 5
Very good
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J
Rating: 4 out of 5
Impeccable service and quality. The delivery time takes away one star…
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M
Rating: 5 out of 5
I am very satisfied with my purchase. I recommend this family business.
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E
Rating: 5 out of 5
great product and fast delivery
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E
Rating: 5 out of 5
Everything perfect. Thank you
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G
Rating: 5 out of 5
I appreciated the quality of the site and the maintenance tips for many items. I am very happy with my purchase which corresponds to the visual photo. The package is of quality and perfectly protects the item. Pure happiness!
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J
Rating: 5 out of 5
Very good!
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A
Rating: 5 out of 5
Excellent service
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M
Rating: 5 out of 5
fast delivery and very good quality of the product, top packaging. Thank you
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C
Rating: 5 out of 5
Good job on the delivery side
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E
Rating: 5 out of 5
Hat received on time, very nice quality my husband was delighted, perfect size
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J
Rating: 4 out of 5
Well received my package and nothing to say about the delivery. Two small downsides I wanted the same model but with the oil finish. We had exchanged on the subject by email but I may have chosen the wrong reference when I ordered, but we do not have feedback during the order on the purchased product. Furthermore, during our exchanges, I asked if you had a promo code and I was not answered on the subject. I notice that there was one, a bit of a shame. For my part, I had decided to prioritize a French seller instead of other sites like village hats or hats shop…
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D
Rating: 5 out of 5
Top and fast delivery, recommend without worries
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E
Rating: 5 out of 5
Product conforms and fast delivery
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V
Rating: 5 out of 5
Order received quickly, beautiful blue cap with a large visor
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J
Rating: 5 out of 5
Ordered item and delivery time in accordance with the description.
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J
Rating: 4 out of 5
I am satisfied with the product, however the delivery went badly having chosen Chronopost the most expensive delivery, to be delivered at home. They failed my delivery because they did not have my phone number and left the package in a pickup box without offering a second attempt. For the most expensive delivery service they really do the minimum service I do not recommend. I suggest that the site requires entering the phone number in the form to avoid this inconvenience for others or simply to avoid their deplorable services. But the hat is perfect
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B
Rating: 5 out of 5
Fully satisfied with the package, see below
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J
Rating: 5 out of 5
Fast order and shipping
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P
Rating: 5 out of 5
A new purchase.....completely satisfied
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B
Rating: 5 out of 5
The ordered hat is very beautiful, even though it's an entry-level product. So I just ordered a hat box to store it and a brush to maintain it. The range of hats offered on this site as well as the accessories are fantastic.
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M
Rating: 5 out of 5
Fast delivery, exactly as in the photos
Superb purchase and perfect quality
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Superb purchase and perfect quality
L
Rating: 4 out of 5
There are many references on the Traclet hat shop website. When looking for something specific, you have a choice. However, I think it would lack a level of content filtering, or an additional level of content precision. For example, finding a treatment for leather was quite convoluted: it is faster to go through a leather product and look for related products, rather than finding the product directly through search. However, it should be noted the exemplary availability of the customer service/online advisor, who responds even on the days the shop is closed. The products offered by the human meet the needs expressed, and it is really appreciated.
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S
Rating: 4 out of 5
-
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M
Rating: 5 out of 5
I hesitated to order a hat online. I followed the recommendations regarding the product size, according to the brand. Fast delivery. Very good quality item and meets my expectations. I recommend.
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P
Rating: 5 out of 5
-
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C
Rating: 5 out of 5
Very good, quality products, perfect and fast service, I recommend!
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P
Rating: 5 out of 5
Super cap, warm, elegant and of good quality
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L
Rating: 5 out of 5
Easy purchase and fast delivery
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P
Rating: 5 out of 5
perfect
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S
Rating: 5 out of 5
Responsive customer service. Quality item that meets expectations.
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F
Rating: 5 out of 5
Everything is perfect
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M
Rating: 5 out of 5
Very good. Good product quality. Well packaged and delivered on time and in good condition
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M
Rating: 5 out of 5
I would have liked to receive the hat in the same packaging as the one I received during my order 5 years ago
Perfect product
Delivery: ok
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Perfect product
Delivery: ok
M
Rating: 5 out of 5
Everything was good and satisfactory
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